Williams Repair House Recenzje 134

Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Convenient and speedy service. I had a new battery installed in my iPhone 11 Pro smartphone. The drop off of the phone was simple, the phone was repaired quickly, (within the day) and delivery of the... Zobacz więcej

Oceniono na 5 z 5

Fantastic service. We dropped a phone off after hours on Thursday and it was delivered back to us on Friday afternoon. All of my messages were replied to really quickly and we’re really happy with the... Zobacz więcej

Oceniono na 5 z 5

I was in such a panic when my iPad broke yesterday. Following many online recommendations I dropped it off at Williams Repair House in the afternoon. Joe messaged me in the evening to tell me what was... Zobacz więcej

Oceniono na 5 z 5

Wonderful experience, the system is very easy to navigate and Joe communicated so well via email with all my questions. The screen had to be ordered. The drop off system makes everything easy and my... Zobacz więcej

Informacje dotyczące firmy

  1. Naprawa telefonów

Napisane przez firmę

Phone, Tablet & Laptop Repair Specialist


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

134 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Convenient and speedy service

Convenient and speedy service. I had a new battery installed in my iPhone 11 Pro smartphone. The drop off of the phone was simple, the phone was repaired quickly, (within the day) and delivery of the phone back to my home address was so convenient! I will recommend in future to family and friends. I can’t comment on the improvement to my phone of having a new battery installed yet, as the installation only took place yesterday.

7 maja 2026
Opinia niezależna
Oceniono na 5 z 5

Fantastic service

Fantastic service. We dropped a phone off after hours on Thursday and it was delivered back to us on Friday afternoon. All of my messages were replied to really quickly and we’re really happy with the repair. Would definitely use them again.

30 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Amazing as always

Amazing as always! Unfortunately in my household iPads tend to get broken easily despite putting tons of screen protectors on. I don’t go to anywhere else but Williams repair house. Always super fast, upfront with costs before any repairs done, very reliable. Love the fact he drops off when finished, saves me going out & his drop off service is great. sure il be back again.

Thank you
Suzanne

15 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Greet service .

Greet service .. dropped the phone off 4.30pm Friday afternoon and it was repaired and delivered back to me
by 7.30pm that evening .. not the first time we have used Williams Repair and the luck our daughter has with her phones .. it won’t be the last 🤣

13 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Brilliant service

Brilliant service, I have had 2 screen repairs and one motherboard replacement in the last 4 weeks for my sons phones. Great communication, easy to drop off, and delivered back to your door. Would highly recommend.

19 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Brilliant service again

Brilliant service again Dropped my daughters iPad off in the morning, Back with us fixed and delivered to my home address in the afternoon can’t fault the service and communication from Williams repair house at all 5 ⭐ service

6 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Fab Service

Fantastic service. Really easy to organise and kept up to date along the way. Dropped my son’s IPad off late Wednesday and it was hand delivered back to me Friday afternoon. Brilliant service would highly recommend.

30 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Broken iPad.

I was in such a panic when my iPad broke yesterday. Following many online recommendations I dropped it off at Williams Repair House in the afternoon. Joe messaged me in the evening to tell me what was wrong, and how much it would cost to repair. He fixed it and delivered it to my address today! What great service. Highly recommended.

28 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

Terrible experience - still waiting for a call back!

We paid quickly for a screen repair on my iPhone 16 Pro Max, but as soon as the phone was returned it started overheating and was not responding normally. I reported this immediately.

Joe was away at the time, and when he returned we brought the phone back. He advised that the screen fitted was faulty and said he would order a replacement. The first screen arrived within two days, but the second replacement took over two weeks.

During this time, the phone continued to overheat and switch itself off. I repeatedly raised these concerns, but responses often took several days.

The phone case that previously fitted perfectly no longer fit after the repair. The screen then cracked because it was clearly much thicker than the original.

I eventually took the phone to Apple, where three separate staff members immediately said the screen should never have been fitted, as it was completely different and far too thick for the phone and that caused the crack. We contacted Joe who said it doesn’t cover under his terms and conditions. I have also asked for them and still not given!

Overall, this was a frustrating experience with poor communication, long delays, and ultimately an incorrect repair that caused further damage. Also note that Apple was only £60 more.
We have also called, emailed and further messaged Joe with no answer at all.

Thanks for coming back to us. But you are just trying to put the blame on us. Our phone had no problem before at all even with the cracked screen with overheating or switching off. Only happened after you fixed the faulty screen. You have also not answered the fact that we have tried to call and email you - no response your good at hiding behind everything, took our money straight away but had to wait for two weeks for you to get a replacement screen not good enough!

16 grudnia 2025
Opinia niezależna
Logo Williams Repair House

Odpowiedź od Williams Repair House

Thank you for your review.

To address the points raised:
The replacement screen was fitted and the device returned in full working order. When overheating and responsiveness issues were later reported, the phone was brought back in, inspected, and the screen showed signs of being faulty. A replacement part was ordered immediately but faced typical supply delays for iPhone 16 Pro Max compatible panels.

Overheating and shutdowns are commonly reported across iPhone 16 series devices (including those with original Apple screens) and are often attributed to software processes, battery management or other environmental factors.

Many aftermarket replacement screens use slightly thicker assemblies (typically 0.1 - 0.2mm more than Apple’s original OLED) this is a standard characteristic in the repair industry. However, this difference does not cause spontaneous cracking or structural failure.

The crack in the bottom right corner, accompanied by LCD bleeding and display lines, is consistent with physical impact damage (such as a drop), not a result of screen thickness.

We offered to replace the screen under warranty (covering manufacturing defects in the part itself), but the subsequent physical damage to the screen means it cannot be returned to the supplier for credit and falls outside warranty coverage. This is standard for third party repairs and is outlined in our Terms of Service.

Regards,

Joe

Oceniono na 5 z 5

iPhone repair

Had an issue with my iphone which needed repairing. It was fixed and returned to me the same day! Can’t fault anything at all.Excellent all round service.

12 grudnia 2025
Opinia niezależna

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