Had my hot tub delivered yesterday. The engineers that come to set it up they where really nice people and helped to understand how it work and how to keep it in perfect condition. At the moment al... Zobacz więcej
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Honestly never had a better experience with a company over my 61 years in this world. Service just perfect, from sales, especially Sam he’s a legend and deserves a raise. Richard and his partner who... Zobacz więcej
Reakcja na opinię
Easy from start to finish. Placed the order online and was sent delivery information within a couple of days. No issues at all and was communicated with well the entire time. The delivery team wer... Zobacz więcej
Reakcja na opinię
Didn't have the Hot Tub we wanted even though the site said "in stock" but offered a similar product and negotiated a better price for the extra insulation as a compensation. Delivery was good with no... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Our aim is to provide high quality hot tubs at affordable prices along with excellent customer service. We are a hardworking and motivated team always going that extra mile to make sure our business is one step ahead.
Dane kontaktowe
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, Zjednoczone Królestwo
- 0800 246 1083
- enquiries@wildwaterspas.co.uk
- wildwaterspas.co.uk
4,6
Doskonała
386 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Highly recommend this company.
Highly recommend this company.
Yes I had a problem but Sam sorted it very quickly and professionally.
The install team were very professional and no question was to small explained everything.
Keep us updated on the day with 2 phone calls.
If you want a professional company use this company.
1 sierpnia 2026
Opinia niezależna
Odpowiedź od Wild Water Spas
Thank you so much, Donna, for taking the time to leave us such a fantastic review and recommendation.
We’re especially grateful that you’ve highlighted how the issue you experienced was handled. Things don’t always go perfectly, but what matters to us is how quickly and professionally we put things right, so it’s wonderful to hear that Sam was able to get everything resolved for you.
We’re also delighted that our installation team looked after you so well, kept you updated throughout the day and took the time to answer all of your questions. We’ll make sure your kind comments are passed on to everyone involved.
Recommendations like yours mean a huge amount to our whole team. Thank you for putting your trust in Wild Water Spas and for giving us the opportunity to look after you.
We hope you enjoy your hot tub for many years to come!
Wild Water Spas 🌊
Sam was great to deal with from start…
Sam was great to deal with from start to finish. Can’t fault the team. A big thanks to Richard the delivery driver also extremely helpful . Great company 5*
18 lipca 2026
Opinia niezależna
Odpowiedź od Wild Water Spas
Thank you so much, Jamie, for your fantastic 5-star review!
We’re delighted to hear that you had such a positive experience with Sam and the team from start to finish. Providing a smooth, helpful, and enjoyable experience throughout the process is exactly what we aim for, so your comments are greatly appreciated.
A special thank you as well for mentioning Richard. We’ll make sure your kind words are passed on to him, as recognition like this means a lot to our delivery team.
Thank you for choosing Wild Water Spas and for putting your trust in us. We genuinely appreciate your support and hope you enjoy your hot tub for many years to come!
Wild Water Spas 🌊
Pre-Loved Tub with AirSource Heat Pump
We're delighted to have received our pre-loved Hot Tub with the added benefit of the Air Source Heat Pump. After having been installed on Tuesday by Jamie, I've been keeping a watch on energy usage and it is much, much lower than using the Hot Tub heater - what a result! Thanks to WildWaterSpas for a great experience.
21 lipca 2026
Opinia niezależna
Odpowiedź od Wild Water Spas
Thank you so much, Steve, for taking the time to leave us such a fantastic review.
We’re delighted to hear that you’re happy with your pre-loved hot tub and, importantly, that you’re already seeing such a noticeable difference in energy usage from the Air Source Heat Pump. That’s exactly the result we want our customers to see!
It’s also great to hear that everything went smoothly with Jamie on installation day, and we’ll be sure to pass your feedback on to him.
Thank you for choosing Wild Water Spas and for putting your trust in our team. We really appreciate your support and hope you enjoy many years of relaxation and significantly lower running costs with your new hot tub!
Wild Water Spas 🌊
Very Happy !
I couldn’t be happier with my new hot tub and the service I received from Wildwater Spas. From my initial enquiry through to delivery and installation, everything was handled professionally and efficiently.
The team were friendly, knowledgeable and always happy to answer my questions, including after the installation. The quality of the hot tub is excellent, and it has already become a fantastic addition to my home.
I would happily recommend Wildwater Spas to anyone looking for a quality hot tub backed by excellent customer service. Thank you again!
19 lipca 2026
Opinia niezależna
My new hot tub
It is all done on WhatsApp and not by the telephone or a showroom.
8 lipca 2026
Opinia niezależna
Excellent service
Excellent service. Great range. Easy to order and the lads that delivered went above and beyond to give a great overall experience.
8 lipca 2026
Opinia niezależna
Sam was absolutely wonderful spent a…
Sam was absolutely wonderful spent a lot of time with me but very reassuring never pushy absolutely lovely guy
27 czerwca 2026
Opinia niezależna
Odpowiedź od Wild Water Spas
Thank you so much for your wonderful review!
Your kind words mean a great deal to us. We're delighted to hear that Sam was able to help you find the right hot tub without any pressure and that you felt supported throughout the process. We believe choosing a hot tub should be an enjoyable experience, with honest advice and plenty of time to make the right decision.
We'll be sure to pass your lovely comments on to Sam, who will be thrilled to receive your feedback.
Thank you for choosing Wild Water Spas. We truly appreciate your support and hope you enjoy your new hot tub for many years to come.
Wild Water Spas 🌊
Very helpful staff, great product.
From the start Sam was very helpful in advising on different models of hot tub. They waited very patiently while we took over 9 months to build the extension before we could take delivery. Delivery went smoothly and fits nicely in the space, looks amazing. My wife is extremely pleased with it and goes in in twice a day every day as a therapy pool helps with her medical conditions. After sales service is great either a call or text and Sam gets it done! Very pleased.
16 czerwca 2026
Opinia niezależna
Odpowiedź od Wild Water Spas
Thank you so much for your fantastic review, Will.
It means a lot to hear such positive feedback, especially after working with you throughout your project. We know your extension was a long term investment, and we were more than happy to wait until everything was ready for delivery.
We're delighted that the hot tub fits perfectly in the space and that both you and your wife are enjoying it so much. Hearing that it is being used every day and is helping your wife as part of her therapy routine is particularly rewarding for our team.
Thank you also for your kind words about Sam and our after sales support. We believe that looking after our customers doesn't stop once the hot tub has been delivered, so it's wonderful to know that our ongoing support has made a difference.
We truly appreciate your patience, trust and custom over the past nine months. Thank you for choosing Wild Water Spas, and we wish you both many years of enjoyment from your new hot tub.
Wild Water Spas 🌊
Really pleased with service received…
Really pleased with service received all was smooth and guys doing install were great thanks to all
15 czerwca 2026
Opinia niezależna
Odpowiedź od Wild Water Spas
Thank you, Gary, for your kind review.
We are delighted to hear that everything went smoothly and that you were pleased with the service you received. It's especially great to know that the installation team made a positive impression, and we will be sure to pass your feedback on to them.
Thank you for choosing Wild Water Spas and for taking the time to share your experience. We hope you enjoy your hot tub for many years to come.
Wild Water Spas 🌊
The delivery team had a long haul!…
The delivery team had a long haul after loading 5 tubs on their van. We were their first delivery just before 4pm!
They were happy that we had everything ready, all terrain forklift, electrics and all fencing gone.
They installed everything very quickly and left asap, forgetting to leave a key for the cover straps, however Sam on the end of Whatsapp ordered new strap and talked us through the full setup.
We initially had issues with getting the bluetooth working, but I think that was my phone and fat fingers as it works well now.
Excellent team and very prompt responses to any issues or requests.
😁
8 czerwca 2026
Opinia niezależna
Odpowiedź od Wild Water Spas
Thank you for taking the time to leave such a detailed review, Tim.
We're delighted to hear that the installation went smoothly and that your preparation on the day helped the team get everything in place efficiently. We know it can be a long day for our delivery crews, so we're pleased they were able to get your hot tub installed quickly and professionally.
We do apologise for the missing cover strap key, but we're glad Sam was able to arrange replacements promptly and help guide you through the setup process. It's also great to hear that the Bluetooth issue was eventually resolved and everything is now working as it should.
Thank you for recognising both our installation team and our customer support. We pride ourselves on providing quick responses and ongoing assistance whenever our customers need us.
We really appreciate your support and hope you enjoy your hot tub for many years to come.
Wild Water Spas 🌊
Fantastic communication from start to…
Fantastic communication from start to finish, delivery was great really helpful man, I changed my mind on the model which wasn't a problem to them. I couldn't work Bluetooth due to me being silly so I messaged and got a phone call to help within 5 minutes. Would definitely recommend.
12 czerwca 2026
Opinia niezależna
Odpowiedź od Wild Water Spas
Thank you so much for your fantastic review, Jade.
We are delighted to hear that you had such a positive experience with us from start to finish. We always aim to make the buying process as straightforward as possible, so we're pleased that changing your chosen model was handled smoothly and that our delivery team looked after you on the day.
We're also glad we could quickly help get the Bluetooth connected. Sometimes it's the simplest things that catch us out, and we're always happy to assist whenever needed.
Thank you for your recommendation and for choosing Wild Water Spas. Your support means a great deal to the whole team, and we hope you enjoy your hot tub for many years to come.
Wild Water Spas 🌊
Customer service was poor
Customer service was poor. I had 2 failed delivery dates and on both occasions received no courtesy call. When it arrived on the 3rd delivery date the installation team were brilliant. 5 stars for them and 1 reluctant star for customer service team.
30 maja 2026
Opinia niezależna
Odpowiedź od Wild Water Spas
Thank you for your feedback, Roger.
Firstly, we would like to sincerely apologise for the inconvenience and frustration caused by the failed delivery dates and the lack of communication. We completely understand how disappointing this must have been, and we appreciate you bringing it to our attention.
That said, we are pleased to hear that the installation team provided an excellent experience when your hot tub was finally delivered. We will make sure your kind comments are passed on to them, as they will be delighted to receive the recognition.
We take all feedback seriously and are continually working to improve our communication and delivery processes to ensure a better experience for our customers. Thank you for your patience throughout the process and for allowing us to supply your hot tub.
We hope you are now enjoying your spa, and if there is anything further we can assist with, please do not hesitate to contact us directly.
Wild Water Spas 🌊
Really pleased with our purchase of…
Really pleased with our purchase of pre-used Hot Tub from Wild Water Spas. The process, end to end, was easy and their installation team were very helpful in ensuring we could get the unit through our very narrow access route.
I had added insulation, which actually wasn’t required but the refund process was very quick.
I would recommend Sam and his team at Wild Water Spas to anyone interested.
30 maja 2026
Opinia niezależna
Odpowiedź od Wild Water Spas
Thank you, Paul, for taking the time to leave such a wonderful review.
We are delighted to hear that you are pleased with your pre-owned hot tub and that the entire process was straightforward from start to finish. It's great to know our installation team were able to successfully navigate the narrow access and get everything in place for you.
We also appreciate your comments regarding the insulation refund. We always aim to be fair and transparent, so we're pleased the refund was processed quickly and smoothly.
Thank you for your recommendation and for your kind words about Sam and the team. Your support means a great deal to us, and we hope you enjoy your hot tub for many years to come.
Wild Water Spas 🌊
Fabulous service from Sam and the…
Fabulous service from Sam and the installation guys! I’m incredibly happy with my purchase.❤️
30 maja 2026
Opinia niezależna
Odpowiedź od Wild Water Spas
Thank you so much for your lovely review, Ms Oliver.
We are absolutely delighted to hear how happy you are with your new hot tub. Your kind words about Sam and the installation team mean a great deal to us, and we will be sure to pass your feedback on to them.
It was a pleasure helping you with your purchase, and we truly appreciate you choosing Wild Water Spas. We hope you enjoy many years of relaxation and happy memories in your new hot tub.
Wild Water Spas 🌊
Avoid
Avoid
Day of delivery was shocking no time slot given by time advised it would be i was chasing this 2 hours later. Time slot came and went and no one had shown up several messages sent chasing this and again a new time was given this again came and went and they still hadnt shown. When they eventually arrived they couldn't install the electrics as the wire provided was not as long as advertised. They plugged this into a extension lead and Was told they would come back the next day to install it. The Next day came and again no one showed up several messages and was getting ignored. I Was chasing and chasing to then be told the wire it was delivered with shouldnt of even been on the hot tub when delivered they apprently come with no plug an should be put on the tub on the day of delivery so they was going to look into that, he said the Driver should not of told me he would be back the next day to install as thats not the procedure. I Was told they would give me a free filter for my troubles and a new date to install it which was 2 weeks later and i could not use the Hot Tub untill electrics had been fitted correctly. They said i could get done by someone else and they would pay the invoice however considering all the issues so far i didnt want to do this and asked for a partial refund due to paying for installation and fitting to be told because they didnt just leave the hot tub on the drive and put it in place they dont offer this and could only offer something else for free. Yes you can guess my next comment the new installation date and again no time or confirmation of appointment. Several message chasing again to be finally given a time that has been and gone. More messages sent and another New time again has been and gone. Should of just returned the hot tub. They are very good at responding pre delivery after that it goes downhill from there
4 maja 2026
Opinia niezależna
Odpowiedź od Wild Water Spas
Thank you for taking the time to share your feedback.
Firstly, we would like to sincerely apologise for the delays, missed arrival times and the frustration this caused. We completely understand how disappointing it is when expectations are not met, especially when you are looking forward to using your new hot tub.
Whilst we appreciate your concerns regarding the installation process, we would like to reassure you that our intention throughout has always been to get everything resolved for you as quickly as possible. Unfortunately, there was confusion regarding the electrical connection supplied with the spa, which resulted in delays whilst we investigated the correct installation requirements.
We are sorry that the communication and scheduling did not meet the standards we strive to provide. This is certainly not the experience we want our customers to have.
Most importantly, we want to make it clear that we remain fully committed to resolving any outstanding issues. If there is anything that remains unresolved or if you would like to discuss your experience further, please contact us directly, and we will personally review your case and work with you to reach a satisfactory resolution.
We genuinely value your custom and would welcome the opportunity to restore your confidence in our company.
Wild Water Spas 🌊
Sam was brilliant
Despite experiencing a few issues during the install, Sam went out of his way to put everything right and make sure we were happy with the end result. Great customer service and really appreciated the effort and communication throughout by Sam.
15 maja 2026
Opinia niezależna
Odpowiedź od Wild Water Spas
Thank you so much for taking the time to leave this review, Bobby.
Whilst we are sorry there were a few issues during the installation process, we are delighted to hear that Sam was able to resolve everything and ensure you were happy with the final result. Providing excellent customer service and keeping customers informed every step of the way is something we take great pride in.
Your kind words regarding Sam's effort, communication and commitment are truly appreciated, and we will make sure your feedback is passed on to him.
Thank you for choosing Wild Water Spas, and we hope you enjoy your hot tub for many years to come.
Wild Water Spas 🌊
Great service and highly recommended
Delivery was slightly later than scheduled but the team where friendly and hardworking. The hot tub was well protected and moved into place without any problems. It took some time to fill due to its size (5 person)and slightly low water pressure. The guys stayed for 3 hours until the tub was filled, wired up and working. They explained the controls and set up the blue tooth on my phone. Great service and highly recommended. Just got to dispose of all the packing and palette.
9 maja 2026
Opinia niezależna
Odpowiedź od Wild Water Spas
Thank you so much, Tim, for your great review and recommendation. We really appreciate you taking the time to share your experience.
We’re sorry the delivery was slightly later than scheduled, but we’re pleased to hear the team were friendly, hardworking and made sure your hot tub was carefully moved into place without any issues. It’s also great to know they stayed until everything was fully filled, wired up and working, and took the time to explain the controls and set up the Bluetooth for you.
We also appreciate your feedback regarding the packaging and pallet disposal. Thank you again for choosing Wild Water Spas, and please know we’re always here for you, so reach out anytime if you need advice, support or anything at all.
Wild Water Spas 🌊
The whole experience was simple and…
The whole experience was simple and made easy from start to finish. Sam couldn’t have been more helpful and was there for any queries throughout the process. I would definitely recommend.
11 maja 2026
Opinia niezależna
Odpowiedź od Wild Water Spas
Thank you so much, David, for your lovely review and recommendation. We’re really pleased to hear that the whole experience felt simple and easy from start to finish.
It’s great to know Sam was helpful throughout and able to assist with any queries along the way. We truly appreciate your kind words and your custom.
Please know we’re always here for you, so reach out anytime if you need advice, support or anything at all.
Wild Water Spas 🌊
I was a bit reluctant at first whit…
I was a bit reluctant at first whit there being so many hot tub companies out there but they was great very good quality and service. Jay and is team very friendly and very helpful and great service. Very pleased with everything thanks
11 maja 2026
Opinia niezależna
Odpowiedź od Wild Water Spas
Thank you so much, Tony, for your kind review. We completely understand that choosing the right hot tub company can feel daunting with so many options out there, so it means a lot that you placed your trust in us.
We’re delighted to hear you’re very pleased with the quality of your hot tub and the service you received. We’ll also be sure to pass your kind words on to Jay and his team, who will be thrilled to hear they made such a positive impression.
Thank you again for choosing Wild Water Spas. Please know we’re always here for you, so reach out anytime if you need advice, support or anything at all.
Wild Water Spas 🌊
Fantastic company
Recently purchased a pre owned hot tub from this company we had a little misunderstanding regarding the power connection but this was resolved promptly excellent customer service with full support I fully recommend these thank for everything
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Wild Water Spas
Thank you so much, Steven, for your kind review and recommendation. We’re really pleased to hear you’re happy with your pre owned hot tub and the service you received.
We’re sorry again for the initial misunderstanding regarding the power connection, but we truly appreciate your patience and understanding while we got this resolved promptly for you. It’s great to know you felt fully supported throughout.
Thank you again for choosing Wild Water Spas. Please know we’re always here for you, so reach out anytime if you need advice, support or anything at all.
Wild Water Spas 🌊
Doświadczenie Trustpilot
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Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.