Beautiful arrangement, very fresh flowers in an array of sumptuous colours. Exactly as portrayed on the website. This gift was so well received. Thank you.
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Zobacz, co mówią recenzenci
Smooth service from beginning to end. The blooms themselves looked incredible on the night - full, romantic and luxurious, with such intense colours - and are still going strong in our home, over a w... Zobacz więcej
An absolute rip-off! I spent £200 on flowers that literally died within 2 days - the bouquet was more like a £40 bunch of flowers from the petrol station - do yourself a favour and read the other 1 st... Zobacz więcej
Reakcja na opinię
I reside in Pennsylvania, was trying to send 2 bouquets to friends in London. I emailed Wild at Heart and they responded immediately confirming they would be happy to assist and delivered in both ar... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.
Dane kontaktowe
Unit 3-4 Linford business estate, SW8 4AB, London, Zjednoczone Królestwo
- 020 72291174
- flowers@wildatheart.com
- wildatheart.com
3,7
Średnia
487 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
They were most helpful.
They were most helpful getting the order done at short notice and then changing the delivery address. I am sure the flowers were beautiful ...
4 listopada 2025
Delivery date was messaged as same day…
Delivery date was messaged as same day but then not available for days - customer service was rude and unhelpful
3 listopada 2025
Odpowiedź od Wild at Heart
Hi Isabelle,
Thank you for your feedback. We’re sorry to hear that your experience wasn’t as smooth as expected. Our customer service team did inform you in a friendly and helpful manner that, due to flower availability on the day, we were unable to offer your chosen delivery date for your chosen variety. As we work with fresh, seasonal blooms, availability can vary and we’re not always able to guarantee every flower - or every delivery window - especially at peak times.
We understand this was disappointing, but we hope you can appreciate that our intention is always to be transparent and offer the best possible alternative. Thank you for your understanding.
The Wild at Heart team
Absolutely beautiful
Absolutely beautiful! I ordered online for a special birthday gift. The recipient was over the moon. I could not ask for better quality of flowers, customer service & speedy delivery. Will definitely order from here again. Thank you!
30 października 2025
Absolutely beautiful flowers and…
Absolutely beautiful flowers and answered our queries about delivery promptly and gracefully!
27 października 2025
The wrong bouquet was delivered
The wrong bouquet was delivered. The driver returned several hours later with a rather bruised, rather small, disappointing bunch of flowers. Definitely not worth the £270 it cost me!
24 października 2025
Odpowiedź od Wild at Heart
Hi Victoria,
Thank you for taking the time to share your feedback. We sincerely apologise for the mix-up with your delivery - this is never the experience we aim to provide.
However, we did review the bouquet before it left our studio and can confirm that the flowers were fresh and beautifully arranged at the time of dispatch. We also did not receive any follow-up contact from you regarding an issue with the bouquet.
We understand how disappointing it is when something doesn’t match expectations, and we’re always here to help resolve any concerns in the moment. Thank you again for your feedback.
Many thanks,
The Wild at Heart team
Easy ordering, beautiful flowers.
Very easy to order the flowers for local delivery. Realized I forgot the flat number and the Wild at Heart staff were very helpful and made the change for me to ensure the flowers were delivered to the right place. The delivery company called in advance to let my mum know when they would be coming, and though they were a bit later than originally planned, they were really lovely.
20 października 2025
Stunning bridal flowers
Stunning flowers I used them for my bridal bouquet. I did end up with flower dye on my dress but that’s only because I didn’t put them in water overnight! They really were the most beautiful flowers I’d ever seen and delivered in a gorgeous box.
10 października 2025
The most gorgeous autumnal wreath was…
The most gorgeous autumnal wreath was received with delight from a close friend! I have been told the compliments they have received have been endless! Thank you for helping me send such a memorable gift!
7 października 2025
I honestly regret hiring this company…
I honestly regret hiring this company for my birthday party. I only chose them because their Instagram and website looked amazing, but what I got was nothing like what we agreed on — not even close.
We had discussed a specific floral style and color palette, and I paid a high price expecting quality and professionalism. On the day of the event, I was so upset that I even told the owner directly that I hated it. The arrangements looked completely different from our references and felt rushed and careless.
Communication throughout the process was poor — emails went unanswered for days, and getting updates was a constant struggle. After the event, I asked for a partial refund because what they delivered wasn’t what I paid for, but their response was basically “not bothered.” No accountability, no regret, nothing.
I truly wish I had read other reviews before booking. It seems I’m not the only one — I later discovered they’ve ruined special occasions for other people too. Such a disappointment, especially from a company that presents itself so beautifully online
20 września 2025
Opinia niezależna
Odpowiedź od Wild at Heart
Dear Anissa,
We’re very sorry to hear that you were disappointed with the flowers for your birthday celebration. We fully appreciate how special this occasion was and regret that the final result did not reflect what you had imagined.
However, we do want to clarify that all designs, details and budgets were fully reviewed and signed off in advance. The floral concept delivered on the day followed the approved proposal in both style and specification. At no stage prior to the event were alternative reference images or changes to that design shared with our team.
With regard to communication, our Event Manager kept in regular contact throughout the planning process, and automatic replies were always in place when she was travelling or on annual leave to ensure you could reach the wider events team if needed.
We take pride in our transparency and care across every project and we’re sorry that your experience did not meet your expectations. Your feedback has been noted and will be taken into account as we continue to uphold the highest standards in our work.
Kind regards,
The Wild at Heart team
Excellent product combined with…
Excellent product combined with constant updates re delivery. Excellent.
22 września 2025
The flowers were absolutely gorgeous
The flowers were absolutely gorgeous. The information on the delivery time was less than stellar
16 września 2025
Great customer service
Great customer service! The staff were quick, friendly, and the flowers are beautiful!
5 września 2025
Fabulous flowers and experience!
Fabulous flowers and experience!
The young woman who helped us was incredibly sweet (it was her first day) and put together a stunning bouquet for my husband's mother's 90th birthday. She packed it perfectly for our travel by coach to Bristol. The quality of the flowers on offer at Wild at Heart is exceptional - the variety of colors, textures and scents. I was inspired to take a photo the day before, and we decided to go back the next day to purchase a special bouquet. My mother in law loved it and said it was very special to get one from Liberty's!
4 września 2025
Hugely disappointing and a very poor reflection of the company.
I purchased the Hedgerow’ bouquet Saturday 30/09. By the following Monday, many of the flowers had died, spoiling the look of the whole bouquet. Rather than write a public review, I contacted the company directly and attached photos. The company offered me a replacement bouquet, which arrived Friday 05/09 and was beautiful, but by Monday, once again, lots of the flowers had wilted and died. Once again, I contacted the seller, but have yet to hear back.
I am extremely disappointed, not least as I have ordered from Wild at Heart in the past and the flowers lasted for at least a week.
I really do think that a luxury florist such as this, selling bouquets well north of £100, should be able to source better-quality and longer-lasting flowers.
26 sierpnia 2025
Odpowiedź od Wild at Heart
Hi!
Thank you for taking the time to share your feedback. We are very sorry for the disappointment caused and for missing the opportunity to respond to your last email. We did receive it, however the images weren’t attached. We apologise that this was overlooked. If you could kindly resend the photos, we would be grateful so that we can properly investigate what happened.
Our bouquets are always created using the freshest flowers available, so we are keen to understand why yours did not last as expected. We also include a detailed care guide with every delivery, as correct conditioning and placement can make a real difference to longevity.
Please do resend your images so we can look into this thoroughly - we truly value your loyalty and want to restore your confidence in us.
Many thanks,
The Wild at Heart team
Doświadczenie Trustpilot
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