Wickedquotes Recenzje 169

Wynik TrustScore: 3.5 na 5

3,4

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Took out a policy then realized my renewal was a multi cover and so the price with my original insurer was fine and so less than 12 hrs after taking out the policy I called them to cancel. Was... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Representative Ali Eren was very helpful. Your company does need quite a bit of input from me in terms of forms (* Copy of DVLA Licence Summary for Mr Paul Zotos * Copy of Evidence of MOTORCYCLE... Zobacz więcej

Oceniono na 5 z 5

Great experience Again spot on Wicked quote for the bikes , Big shout out to Sam , mate thankyou , very clear covered everything with ease very professional best regards Terry

Reakcja na opinię

Oceniono na 5 z 5

So I’ve been with Wicked for 3 years now, they do exactly what they say very well, email you when you need reminding , are on the end of the phone when you need to speak to someone, yes that’s right N... Zobacz więcej

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Informacje dotyczące firmy

  1. Rozrywka

Napisane przez firmę

We are one of the UK’s largest independent motorbike insurance providers. For over 15 years, our knowledge and expertise has continued to grow!


Dane kontaktowe

3,4

Średnia

Wynik TrustScore: 3.5 na 5

169 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 1 z 5

Scammers

Completely scam this company, Don't ever buy anything from them, they charged me 96£ as upfront and then another 90£ for cancelling my policy just because I haven't sent additional documents, I did another cheaper insurance that's why I didn't reply, ok my fault but there's no point charging 180£ in total for uncover policy.

27 października 2025
Opinia niezależna
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Odpowiedź od Wickedquotes

Thank you for contacting us. The documentation requested as part of the insurers checks are to ensure the information provided was correct. As these were not received in the given time frames the policy had to be cancelled which you were given notice of. The reason for the cancellation charges are as follows; you had over 2 weeks on cover, in which time the insurers would have been liable in the event of any fire or theft as well as any damages to a third party that may have occurred during that period. As your broker, we are also charged for setting up a new policy. These charges include but are not limited to validation checks, administrative charges as well as charges from the aggregator used to take out the policy. All charges are laid out and explained in our Terms of Business which you are required to read and agree to prior to purchasing a policy.

Kind Regards,

WickedQuotes

Oceniono na 4 z 5

Positive buying experience

The handler Sam was affable, easy to to talk to explained things clearly l. A good listener. A positive buying experience.

16 października 2025
Opinia niezależna
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Odpowiedź od Wickedquotes

Thank you for your positive review. We will be sure to pass on your words to Sam.

Wicked Quotes

Oceniono na 1 z 5

AVOID THIS COMPANY AT ALL COSTS

AVOID THIS COMPANY AT ALL COSTS! What an absolute disgrace, offering cheap insurance on price comparrison sites and days after looking to charge the earth for removing someone from the policy (2 days after) and hiking up the preimum with fees upon fees. Having then told them to cancel within the 14 day cooling off period they then try to rip me off almost £80!
An absolute joke - avoid these clowns!

2 października 2025
Opinia niezależna
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Odpowiedź od Wickedquotes

Thank you for contacting us. Your complaint is currently being investigated and we will be in contact as soon as the investigation is complete.

Wicked Quotes

Oceniono na 1 z 5

Absolutely shocking!

Absolutely shocking!! Did not use the policy as newly purchased bike overheated after 10 minutes of riding, so I returned for a refund. This was a Saturday. Called to cancel on Monday and was charged £70!!!! They claimed that as I rode the bike, they would charge me for 2 days of insurance (one was a Sunday when I could not contact them) DO NOT USE, EVER

15 września 2025
Opinia niezależna
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Odpowiedź od Wickedquotes

Thank you for bringing your concerns to our attention.

We have investigated your case, and we had referred the matter to the underwriters who confirmed as the insurance had started and as you had ridden the bike under the insurance policy then we would have to treat this as a cancellation. Please could you also note that, had the bike been stolen or an accident occurred, the insurer would have been liable for the claim.

In terms of the cancellation fees, as a broker, we incur several charges related to setting up a policy. These can include but are not limited to, acquisition costs/aggregator charges, validation checks and administrative costs which is why there was a fee for cancelling your insurance policy. The cancellation fees are laid out in the Terms of Business and policy booklet which you are asked to agree to prior to purchasing a policy.

We also provided you with an email address, which could have been used to contact us out of hours.

Whilst we understand you are not happy with the outcome, we hope this at least provides some explanation.

Kind Regards,

Wicked Quotes

Oceniono na 1 z 5

Carried out on line quote re 2021 Honda…following on from my initial quote I’m delighted to say that WickedQuotes reviewed my case and agreed that they made a mistake, they have now reimbursed me .

Carried out on line quote re 2021 Honda Africa twin comprehensive cover for £106 £26 cheaper than competition tried to purchase on line could not so phoned them and spoke to a very helpful lady who confirmed all I had quoted including SP30 speeding fine.paid for policy,received correspondence via e mail I was delighted. Included was a letter to submit National insurance no, image of my license and DVLI code to enable them to confirm my license. Next day received phone all message to say to ring them as my SP30 was not listed on proposal,due to this they wanted an extra £129 due to this SP30 I said I’m not paying that so their rep called Abdul said it would reimburse me £64.73 as there was a administrative fee as previous motorcyclists have said AVOID these people you will lose money like me and others I will be writing to Motorcycle News advising of my and other peoples experience,

6 września 2025
Opinia niezależna
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Odpowiedź od Wickedquotes

Apologies, having looked into your case, we can see that this was a miscommunication error on our part. You did advise us correctly of your SP30. Our manager will be in touch with you shortly to resolve the issue and remove those charges.

Please accept our apologies for the confusion.

Wicked Quotes Customer Service

Oceniono na 1 z 5

CANCELLATION

Wicked Quotes are SCAMMERS. Accepted my insurance quote and took my money, but then requested all sorts of documentation but then rejected the docs saying they were in the wrong 'format '.. I only have a phone, no computer so no other way if submitting docs. 14 day cool off period is a joke, cancelled the policy after only 24 hours of trying to jump through hoops, but still got charged £41... absolutely scandalous... AVOID....

28 sierpnia 2025
Opinia niezależna
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Odpowiedź od Wickedquotes

We understand your concerns regarding your cover with us.

We have looked at your case and can see that we were unable to accept your proof of no claims bonus documentation, as unfortunately the document that you sent to us did not include the date when your previous policy expired. Therefore, we could not confidently accept that this was your most recent no claims bonus.

In terms of the cancellation fees, as a broker, we incur several charges related to setting up a policy. These can include but are not limited to, acquisition costs/aggregator charges, validation checks and administrative costs. If you cancel the annual policy early, for whatever reason, we will return you the remaining amount refunded by the insurer, less the costs incurred for setting up the policy.

Hope this clarifies the situation.

Wicked Quotes Customer Service

Oceniono na 1 z 5

Wont be using this company again

Wont be using this company again. Went to change my address and they have charged me £72.40 for the trouble, which isnt far off the total for my insurance!
I was informed that Wicked Quotes charge £50 and the Brokers £22.40!
There seems to be a surge in certain companies hammering its 'customers@ once they have them under their control.
I thought my household insurance ammendment fee of £25 was bad enough.
Think very carefully when looking at quotes and see what their ammendment fees are.
I certainly will not be using them again and will inform all my bike group to do the same.

19 sierpnia 2025
Opinia niezależna
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Odpowiedź od Wickedquotes

We have looked into this and this charge was actually an oversight on our behalf. You should not have been charged that amount. Our manager has phoned you and left a message - once in contact, she will resolve this error.

Please accept our apologies for this.

Wicked Quotes Customer Service

Oceniono na 1 z 5

So much hard work dealing with this…

So much hard work dealing with this company got to do all the leg work yourself

8 sierpnia 2025
Opinia niezależna
Logo Wickedquotes

Odpowiedź od Wickedquotes

We’re sorry to hear that you are dissatisfied with the service you’ve received from Wicked Quotes.

We value your feedback and we are currently looking into ways to simplify our processes going forward. We would appreciate the opportunity to better understand your concerns. If you could kindly provide more details about your experience, we would be happy to investigate and address the matter accordingly.

Please give our office a call on 0344 8800 962 to discuss.

Wicked Quotes

Oceniono na 1 z 5

Bikers beware of this wicked insurance company.

Bikers beware. If I only read the reviews first, I would have saved myself a wickedly awful experience. Everyone is complaining about the same issue. INSURANCE CANCELLED AND NO REFUND AND BIKERS WALK AWAY WITH MONEY LOST AND NO INSURANCE.

It all started with a comparison website, which introduced me to Wicked, and boy, are they bad.

I purchased Motorcycle insurance from a comparison website and was instantly connected to Wicked, where I found out that my garage was not eligible for insurance because the postcode was different to my home address, and instantly the problems began...

I was on my hands free when the call came in, and I said not to worry, just cancel the quote as I have a 2 week cooling off period, and bear in mind, this call was about 20 minutes after I clicked on their quote. Anyway, I digress...

I never spoke to Sam again; that was his name, absolutely useless, too; as I was away at the ABR festival, nevertheless, he took himself to insure my bike to an unknown address and money was removed from my account.

I asked for a cancellation, and he said I would have to pay for it to be cancelled and my policy, and walk away empty handed and a couple of hundred pounds down, but still with no insurance.

ABSOLUTE SCAMMERS!!! THEY INSURE YOU EVEN WHEN THEY DON'T KNOW YOUR ADDRESS, THEN LOOK FOR THE MOST OBSCURE DETAIL TO CANCEL CLAIMING THE 'UNDERWRITERS' WON'T ALLOW IT.

I'm contacting the FOS and my bank and claiming a refund and I suggest any biker that reads this should do the same because they will keep acting with impunity until someone stands up to them.

Just because they work in insurance, they think they're untouchable. No one is untouchable. Period.

Any other company that offered a service and after payment, that service was declined would be charged with FRAUD!!! But because they're an insurance company, they think they can get away with it.

17 lipca 2025
Opinia niezależna
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Odpowiedź od Wickedquotes

We have looked into your case, and it appears that after you purchased the policy you mentioned that your vehicle would be stored at a different postcode, and you were advised at the time we would have to refer the matter over to your insurers to make a decision.

You were later advised that the insurer did not support dual postcodes and that your vehicle must be kept at the home address. The garaging requirements are mandated by the insurers and are not within our control as your broker.

We made several attempts to discuss the matter with you and were unable to make contact and you refused to send in the documents we required for validation.

You requested that the policy should be cancelled 18 days later after it was incepted.

When we finally spoke to you, you used abusive language, and we had no alternative but to terminate the call.

We listened to all your calls with our staff, and they were courteous and professional with you at all times. You were kept informed throughout, and the address details we used were those provided by yourself when you purchased the policy online.

Our Terms of Business Agreement, which is shown to you prior to payment and policy activation, outlines all applicable fees. Please note that even during the 14-day cooling-off period, charges will apply for the duration the policy was active, along with any relevant cancellation fees.

We have done all we can to try and resolve the situation, but we will not tolerate rude and abusive language to our staff.

Wicked Quotes

Oceniono na 4 z 5

Good price and cover.

15 lipca 2025
Opinia niezależna
Logo Wickedquotes

Odpowiedź od Wickedquotes

Thank you for your review. We are glad you are with both the quote and level of cover.

Kind Regards,

Wicked Quotes

Oceniono na 5 z 5

There are a lot of hoops to jump…

There are a lot of hoops to jump through,
They want a lot of docs and proof of things, but apart from that they have been great so far.
I got to add a lot of extras and it's still cheaper than my renewal quote.

1 lipca 2025
Opinia niezależna
Oceniono na 4 z 5

Representative Ali Eren was very…

Representative Ali Eren was very helpful. Your company does need quite a bit of input from me in terms of forms (* Copy of DVLA Licence Summary for Mr Paul Zotos
* Copy of Evidence of MOTORCYCLE NCB for Mr Paul Zotos
* Copy of Front of Card Licence for Mr Paul Zotos
and proof of address (utility bill/bank statement dated within the last 3 months, app based bank accounts are not acceptable) but Ali helped the process and was very patient.

3 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

A pleasant way to do business

Besides being one of the most competitive quotes, the ease of completing the transaction and the follow up phone call from the customer service team made it a stress free and pleasant experience.

2 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

Very knowledgeable to talk to and a…

Very knowledgeable to talk to and a very friendly manner,was really pleased with the quote and signed up immediately,just had to post my details of but could have done it on line,I am buying a second bike and I will be going back to this company,thanks again
David

27 czerwca 2025
Opinia niezależna
Oceniono na 3 z 5

More hassle than I’ve had before.

This seems like a lot of hassle having to go online create this License Summary, as well as send a picture of my license and a picture of a recent utility bill (which are becoming less frequent as we’re going paperless) and then proof of no claims as recent years the insurance company have got from the previous company. I am trying to do this at home where I currently have no computer just phone and tablet, so had a reply saying you couldn’t view the documents as they were in the wrong format (I thought it showed they were in the correct one). If nothing happens insurance is effectively money for nothing so I’d have thought Wicked could have made this process less hassle and done some of the work. It has taught me a valuable lesson as every year I go on line to get the best quotes and save a few pounds but it might be worth not trying to save that and stick with the better known insurance companies as they this is the most work I’ve had to do after buying insurance.

26 czerwca 2025
Opinia niezależna
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Odpowiedź od Wickedquotes

Thanks for your feedback. We are working on ways of making this process easier for us customers going forwards.

Kiind regards,

Wicked Quotes

Oceniono na 5 z 5

Wicked Quotes was by far the cheapest…

Wicked Quotes was by far the cheapest quote I received as a new learner rider. Signing up was an easy process online and they contacted me within an hour to ensure I was happy with the quote and if there was anything I needed to discuss with them about the quote. When I had to call them they were quick to answer the phone and very helpful. So far I'm very happy.

28 czerwca 2025
Opinia niezależna
Oceniono na 1 z 5

Motorcycle insurance

Dreadful experience filled all the forms in online ,checked the details but I did not realise that you can't see if you have protected your NCD ,thought I had only to find after I bought the policy it was not the case ,they wanted to charge me £1.62 to add it to the policy wich is not due to start for a few days and also £11.00 fee for doing it, told them I would cancel the quote / policy, then told they would only give me half my money back even though the policy had not started and it was day 2 of the 14 day cooling off period, in the end they relented and only charged me £1.62 ,will not be using then in the future

27 czerwca 2025
Opinia niezależna
Logo Wickedquotes

Odpowiedź od Wickedquotes

There is a question in the quote journey regarding the option of protecting your NCD. We are double-checking to make sure this is very clear for customers. As you have mentioned, due to this, we did wave our admin fee and the remaining amount is purely the amount the insurer charges for protecting the NCD and would have been included in the original quoted amount. Hope this clarifies the things.

Kind regards,

Wicked Quotes

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