Where Saints Go Recenzje 

1785
Wynik TrustScore: 4.5 na 5

4,5

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Ordered 2 x diffusers. Vintage leather. Took advantage of the discount. Superb smell in my hallway!!! The large bottle is a real show stopper! Both diffusers arrived together impeccably wrapped. Great... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Got some diner bar stools, exactly as pictured, quality workmanship and very happy. Delivery was next day as promised. Package was very very very safely wrapped! Team on emails were responsive through... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The tall chairs I ordered arrived within a couple of days and a lot of care and effort had gone into the packaging. Whilst I have only had them a few days they feel like very high quality and like the... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I contacted Where Saints Go on 29th December 2025, asking about a spare part that I needed for one of their chairs, (my dog had caused some damage). As it was Xmas/New Year, I wasn't expecting any res... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep meblowy
  2. Sklep z meblami do sypialni
  3. Producent mebli
  4. Sklep z meblami kuchennymi
  5. Sklep z meblami zewnętrznymi
  6. Sklep z tapetami

Napisane przez firmę

Where Saints Go Ltd, anything but ordinary some might say a breath of fresh air. Straying from the norm, our online store is a collection of Chairs, Dining Chairs, Bar Stools and much much more that cannot be found any where else. Founders Mark & Tracey love scouring the world sourcing new trendy designs. Our Collection of Stylish Chairs & Bar Stools are a great fit for the more design conscious customer, with a client list of cool customers ranging from Google & Facebook to the W hotel chain to Mrs Joe Bloggs there is something for you too. So why not take a look for yourself visit our website and receive your 10% 1st order discount


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(1785)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 41

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

Badly organised couriers letting a good company down

Not a great experience due to incompetent couriers. Sally-Anne in customer service doing her very best to keep customers happy but couriers letting her down. For this reason I wouldn’t use the company again as deliveries and collections are totally unreliable.

27 stycznia 2025
Logo Where Saints Go

Odpowiedź od Where Saints Go

Thank you for your honest feedback. We’re truly sorry to hear that the delivery experience didn’t meet your expectations. While we always strive to provide a seamless service, we do occasionally rely on third-party couriers for larger items, and we regret that this impacted your experience.

We’re pleased to hear that Sally-Anne did her best to assist you, as customer satisfaction is extremely important to us. We take all feedback seriously and are already reviewing our courier arrangements to improve reliability.

We’d love the opportunity to restore your confidence in us. One of our Directors will contact you directly so we can discuss this further and see how we can make things right.

Best regards,
The Where Saints Go Team

Oceniono na 5 z 5

Fast, great design and quality

Swift and efficient delivery and love the bar stools. Quality and design far exceeded expectations. A new fan!

20 stycznia 2025
Logo Where Saints Go

Odpowiedź od Where Saints Go

We love that you're a new fan of our products! Thanks so much for taking the time to leave us a 5* review.

Oceniono na 3 z 5

Lovely chairs, poor communication

Firstly, our Brooklyn dining chairs are lovely. Delighted with them. The reason for the 3 star review is because we found communication with the company rather frustrating. When the chairs arrived, one of them unfortunately had a leg out of alignment and consequently a real wobble. The issue is now resolved and we have 6 perfect chairs but only after some frustrating chat bot exchanges, e mails and eventually ( hurrah ! ) one phone call with a real live human who was able to confirm that the wobbly base would be replaced. Sadly, when it arrived, the box contained 2 gold chair bases rather than one black one ! More chat bot sessions and e mails followed ( no one was there to answer the phone ) and we have finally received the correct item.
We’re still very pleased with the chairs and in terms of quality would definitely order from Where Saints Go again but it would be good if the company could review their communication processes to enable customers to get in touch more easily.

20 stycznia 2025
Logo Where Saints Go

Odpowiedź od Where Saints Go

Thanks for the review Kathy.

We are very sorry you experienced communication issues. We do try wherever possible to ensure that our customers are speaking to a human however all returns have to be processed via our RMA returns platform to enable us to monitor the data and improve our services going forward. We will revisit this again and see if any improvements can be made and the user journey simplified.

We are glad to hear however that you are pleased with your WSG purchase and would buy from us again.

Oceniono na 1 z 5

Bad customer service

Received poor quality goods, two of the four items were smashed upon arrival.
Asked about a return, was told to use website which didn’t work.
Asked again and a return issue was raised.
I responded, as asked, and now, five days later, still no response.
Terrible customer service

20 stycznia 2025
Logo Where Saints Go

Odpowiedź od Where Saints Go

Thanks for you review Daniel,

We are sorry that the four piece dinner set arrived damaged.

We have spoken to the warehouse and asked them to ensure that going forward additional packaging is put in these packages.
Regards our failure to respond to you in a timely manner we have checked back through our records and can see no delays on our part. We advise as follows:

Order placed Sunday 19/01
Order dispatched 20/01
WSG notified of damage 24/01
WSG respond twice on 24/01
Trust Pilot review and email received from you on the 29/01

We can only presume that you maybe missed our last communication of the 24/01 but we can confirm that this was most certainly sent. We accept that issues do arise with deliveries from time to time but we pride ourselves on providing a great aftercare customer service and can assure you that we most definitely do not ignore customer communications.

We can confirm that we processed your full refund in the sum of £47 upon receipt of your review and email dated 29/01 and have called you to apologise and advise you of our actions. It may take however up to 7 days for the refund to reach you, depending on your bank. We trust that this matter has now been resolved to your satisfaction and send our apologies once again for any inconvenience caused.

Oceniono na 5 z 5

Great service

Great service, fast delivery and excellent prices

17 stycznia 2025
Logo Where Saints Go

Odpowiedź od Where Saints Go

Thank you for the 5* review, it's very much appreciated.

Oceniono na 5 z 5

Beautiful chairs that were very…

Beautiful chairs that were very affordable. Excellent customer service and will definitely be buying again from here.

24 stycznia 2025
Logo Where Saints Go

Odpowiedź od Where Saints Go

Thank you for the 5* review, we will pass your lovely comments to our customer service team.

Oceniono na 5 z 5

Brilliant quality and delivered quickly…

Brilliant quality and delivered quickly and in great packaging! Couldn’t recommend them more, people think my chair is real the wuality is so good!

22 stycznia 2025
Logo Where Saints Go

Odpowiedź od Where Saints Go

Thank you for the 5* review, we're so glad you love your order.

Oceniono na 5 z 5

5 Star product and service!

Fantastic choice of quick delivery options.
Delivered on time,
Great quality product,
Lots of great choice on the website.
Very nice furniture!

22 stycznia 2025
Logo Where Saints Go

Odpowiedź od Where Saints Go

Thank you for taking the time to leave us such a lovely 5* review, it's very much appreciated,

Oceniono na 4 z 5

Wood colour absolutely not as photographed.

I am a little conflicted at writing this review.
We spent several months searching for the right stools for our new kitchen island, and landed on the Mid-Century Scandi Bar Stool - Weathered Grey Elm Frame - Grey Seat - 66cm. It was a big expense for us, but we had saved up for doing our kitchen in our first home and wanted something we loved as they will be used often. Now I know you can buy this exact design much cheaper from other retailers, but what drew me to these ones and prepared us to pay the additional cost was the wood. It was not a shiny/varnished wood, and had a more natural aesthetic which I believe elevated the look compared to others on the market.
I had contacted customer services about the seat colour, as it was listed as grey, but the photos appear more neutral lighter grey. As a Designer I am aware of the changes in colour that can happen in product photography, so wanted to make sure it wasn't going to turn up and be a darker/stronger grey - they were helpful in replying! However, it didn't cross my mind to question the colour of the wood, because I have never experienced a massive difference in wood colours from photos to product...

But these photos (no matter what screen they are viewed on!), do not represent the wood colour AT ALL. The wood in reality is much darker, and a much cooler shade of brown (not a warm oak-ish colour like in the photos) with a cool grey paint rubbed crudely over it.
They look more like the Wish Mid-Century Bar Stool - Grey Dust Ash Frame - Grey Seat wood colour.

Now we did keep them, for a couple of reasons, we love the design and the comfort is good. And honestly it took so long to find ones we liked at the right height, I didn't want to waste money on delivery costs returning and to end up in the same situation again.
I absolutely hold my hands up that I did not contact WSG and give them a chance to chat through the problem, as renovations are going on time got away with me and before I knew it 2 weeks had passed! I wish I had contacted to discuss the colour issue, but as mentioned we loved the design and the comfort is good...it took so long to find something we liked the look of that I couldn't bare starting from scratch!

Although I am still not happy with the wood colour, and seeing the photos online annoy me as they just do not look like that!! (I do not believe they have photographed the same wood product tbh, or the supplier has made in the wrong wood), but have decided if I end up continuing to dislike the wood, I will find a way to sand/wax or even paint them myself.
So I only post this review as a warning to other people buying this product the photos are not representative of the wood colour at all, which is such a shame, because the chairs themselves are really nice.

9 stycznia 2025
Logo Where Saints Go

Odpowiedź od Where Saints Go

Hello Gemma,

Thanks for the message and feedback. We have looked back through our records and can find no note of any previous communication from you regarding the issues you have mentioned in your review. We wish you had contacted us directly as we would have absolutely looked to resolve this issue for you amicably at no cost to yourself. To date we have had no opportunity to do so. Whilst we have received no similar complaints regarding any colour difference if you are not happy with the colour we would have considered all other possible options for you and/ or a full refund. We will contact you directly now in the hope the issue maybe resolved to your satisfaction. Apologies for any inconvenience caused

Oceniono na 5 z 5

Excellent chairs

Excellent chairs - love them !
Speedy delivery and also very well packaged.

13 stycznia 2025
Logo Where Saints Go

Odpowiedź od Where Saints Go

Thanks so much for the 5* review, we're so glad you love your chairs.

Oceniono na 5 z 5

Fabulous quality chairs

Fabulous quality chairs. Great stress free service and delivery. Highly recommend.

20 stycznia 2025
Logo Where Saints Go

Odpowiedź od Where Saints Go

Thank you so much for the 5* review, so glad you love your order.

Oceniono na 5 z 5

Excellent delivery service

Excellent delivery service. I ordered my chairs Saturday afternoon and they arrived Tuesday afternoon. They’re very good quality, love the fact they’re real leather as most you see are faux.

20 stycznia 2025
Logo Where Saints Go

Odpowiedź od Where Saints Go

Thank you for the 5* review, it's very much welcomed and appreciated.

Oceniono na 5 z 5

Love them

Brilliant chairs

17 stycznia 2025
Logo Where Saints Go

Odpowiedź od Where Saints Go

Thank you for taking the time to leave us a 5* review.

Oceniono na 5 z 5

Stools are great quality

Stools are great quality, really pleased with them and they fit perfectly into our kitchen.
Great communication, goods arrived within the expected time frame ( they were pre ordered). They were really well packaged and next day delivery.

17 stycznia 2025
Logo Where Saints Go

Odpowiedź od Where Saints Go

Thank you for the great 5* review, we love it when our customers are happy with their order.

Oceniono na 5 z 5

attractive, sturdy and good value

The footstool is attractive, sturdy and has feet protection to avoid scratching. It is as described-the right dimensions and colour. It is good value for money.
It arrived well packaged.
The company responded quickly to a query about delivery date.

17 stycznia 2025
Logo Where Saints Go

Odpowiedź od Where Saints Go

Thank you for the 5* review, it's very much appreciated.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej