what3words Recenzje 

299
Wynik TrustScore: 2.5 na 5

2,7

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Tried to sign up to what three words. Gave payment details though it stated no payment required. Then find a payment is being taken from my account by an unrelated company that now have my details. B... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

This is a brilliant idea. The issue which led to losing a star is that, since it’s release I have promoted this to anyone who will listen…how am I rewarded? By yet another paywall, my navigation optio... Zobacz więcej

Oceniono na 1 z 5

What3Words was revolutionary. Such an incredible concept that people could use to help them with directions, pinpoint exact location in emergencies. Now, everything is stuck behind the "pro" payw... Zobacz więcej

Oceniono na 5 z 5

A little terraced cottage, up a small lane, in a remote hamlet, in rural Cornwall and our kids found us with ease. Takes all of the uncertainty out of the equation when visiting somewhere new. Ps w... Zobacz więcej

Informacje dotyczące firmy

  1. Producent oprogramowania
  2. Kartografia

Napisane przez firmę

what3words provides a simple way to talk about precise locations by labelling every 3m square on earth with a simple address made of 3 words e.g. ///filled.count.soap. A what3words address is a human-friendly way to share very precise locations with other people, or to input them into platforms and tools such as ride-hailing apps or e-commerce checkouts and car navigation systems. The what3words app, available for iOS and Android, and online map enables people to find, share and navigate to what3words addresses in more than 60 languages. Businesses and services can integrate what3words using the public API or SDK.


Dane kontaktowe

2,7

Słaba

Wynik TrustScore: 2.5 na 5

299 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 8% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

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2,7

Wszystkie recenzje

(299)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 34

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Oceniono na 5 z 5

Brilliant

it's a great feeling when you come across something that really works.. I'm a Recovery driver, and have to pick up in some very off track places... What 3 words makes it so easy...

16 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

I had an issue with the app on my

I had an issue with the app on my
iPhone. I thought I’d lost all of my customers addresses, I contacted the support team and Sarah sorted my issue strait away
First class service

14 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

Great System.

I’ve been very pleased with What 3 Words, using it in conjunction with my motorcycle navigation system. Questions to What 3 Words are answered promptly and helpfully.

12 czerwca 2023
Opinia niezależna
Oceniono na 2 z 5

Not interested in your business...

We enquired about using their service for our business a couple of times. On both occasions, we asked for a real human from customer services to follow up.

I've yet to hear from them.

22 maja 2023
Opinia niezależna
Logo what3words

Odpowiedź od what3words

Hi J B,

We're so sorry to hear this, your experience sounds below our team's high standard.
We'd like to hear more and rectify this, can you email Sarah our team lead at supprot@what3words.com so we can take a further look and help your business get set up with what3words.

Thank you.
- Naya

Oceniono na 1 z 5

What went wrong... everything. Completely useless

What went wrong.... Where do I start?! I tried to search for an address- it was searching... and searching.... and searching. Tried to use the map, could find the street but no idea on what house I was wanting. The idea of finding an exact location is great- it just needs to actually work for it to be successful. In an emergency it would be useless l, actually a chocolate teapot is more useful. I have wasted precious time with this.

21 maja 2023
Opinia niezależna
Logo what3words

Odpowiedź od what3words

Hi Hay Wheeler,
We're sorry to hear you're having trouble using our app. We'd like to take a closer look into what's happening on your app as this doesn't sound right at all. Please reach out to our team at support@what3words.com so we can find our what's going on and get this fixed for you. Thanks, Naya.

Oceniono na 1 z 5

Useless waste of time.

This has been thought up by morons it is NEVER accurate. It is not acceptable by institutions because of it inaccuracies.

13 kwietnia 2023
Opinia niezależna
Logo what3words

Odpowiedź od what3words

Hi Derek,
We are sorry to hear this. I hope to help resolve what might have happened.

Due to the GPS chip and the device's signal, the what3words address for one's current location can be imprecise. And that usually happens when used indoors and in areas where you skyline is obstructed. In this case, we recommend using the app outdoors and re-tapping the location button until the GPS signal recalibirates. Then you can tap the square that best addresses your location and share the what3words address.

I hope this makes sense.
Feel free to talk to us at support@what3words.com. Thank you. - Naya

Oceniono na 3 z 5

Developers, don't bother.

UPDATE: I have now been contacted by w3w. I didn't want to leave a 1 star review, but when a problem has rumbled on for weeks I felt I had no choice. Nobody had responded to multiple support request emails regarding bugs. Hopefully this might've made them more focused on fixing their software and support procedures. I have upped the rating to 3 stars after their apology and promise of ironing out these problems for other users.
-------------------
Developers, don’t waste your time with this sub-standard software on your website. I reported problems with it breaking functionality on our e-commerce site. They sent me a screencast showing there wasn’t a problem. They obviously didn’t think I would check GitHub where I saw they had fixed the problem after I had reported it, they are very disingenuous. There is also another problem where after the address goes through a payment gateway the w3w address is lost even though the variables are in the templates.

They don’t reply to support emails. I currently have 4 unanswered email which were addressed to 3 people and their generic support included a tech manager. Uninstalling the software was a headache and kept hanging, so it left behind entries in the database which I’ve had to manually remove 1 by 1. If I hadn’t done that then their w3w input field was still left in the checkout even though the module had been deleted. They are absolutely shambolic. W3W, don’t bother telling me to clear this up by contacting support because if you have any common sense you’ll see that is exactly what I have done numerous times and got no answer. I’ve a feeling that is exactly what you’ll do just to prove my point that you are useless!

22 marca 2023
Opinia niezależna
Logo what3words

Odpowiedź od what3words

Hi there, we're sorry to see you're unhappy with the support you've received - we've taken a look into your account with what3words and our product team will be in touch soon.
We aim to make our technology as easy to use as possible for everyone and apologise for the trouble you've had so far, hopefully we can resolve this soon.

Oceniono na 3 z 5

I don't understand the need

I don't understand the need. Why not simply use latitude and longitude from any standard GPS app?

20 marca 2023
Opinia niezależna
Logo what3words

Odpowiedź od what3words

Hi Pierre, what3words addresses are a human-friendly way of giving the same information as 16 digit GPS coordinates. They are easier to remember, and quicker and easier to say over the phone, or to enter into a device or navigation system by voice or text. what3words has error-prevention technology which helps users quickly identify and correct input mistakes. I hope this helps you understand why some prefer them to latitude and longitude!

Oceniono na 2 z 5

An ill thought out idea

A good idea, but not really well constructed. Using 3 words is unweildy and can easily be mis-said or spelt. Too many similar words. 3 numbers would be much simpler. Also, it doesn't work indoors.
A nice, fun gimmick, but I would warn emergency services from depending on it 100%.

23 lutego 2023
Opinia niezależna
Logo what3words

Odpowiedź od what3words

Hi Mark,
Thanks for your review.
what3words has an Autosuggest feature that is designed to show any similar addresses when searching the 3 words given, this helps ensure our call handlers (and users of the what3words website or app) select the correct address when it is being given.
Here you can find more detailed explanation about how our autosuggest function works - https://support.what3words.com/en/articles/6394519-how-does-what3words-handle-similar-combinations-of-words. I hope this helps. Thank you, Naya

Oceniono na 5 z 5

Die Idee mit 3 Worten weltweit kleine…

Die Idee mit 3 Worten weltweit kleine Quadrate zu beschreiben, finde ich eigentlich genial.
Schade das viele das nicht verstehen und die Akzeptanz so gering ist. Das ist eigentlich das einzige Problem.

20 lutego 2023
Opinia niezależna
Oceniono na 1 z 5

Advert

I am complaining about the advert showing the old couple stealing the young boys parcels. Not a good choice for an advert promoting stealing parcels. My son said I thought it was against the law to steal parcels will they be arrested . That’s from a 10 year old

20 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

Points to wrong house. EDIT fixed with help from app support.

Points to the wrong house and some delivery drivers seem to believe it.
EDIT: Great communications from what3words helped me fix this problem by suggesting an edit on Google maps. This has been sucessful.

28 stycznia 2023
Opinia niezależna
Logo what3words

Odpowiedź od what3words

Hi Shaun,
We are sorry for the confusion. I hope to clear it up for you.

The what3words app uses Apple maps, and Google Maps to find what3words address of any street address. Seldomly, some locations can be inaccurate on these maps which would reflect on the what3words app. To get the correct what3words address for your home, please tap on the square that best locates your house i.e. a front door. Then you can share that what3words address to get your parcel exactly where you want.

Also, you can report correct address using these links - https://support.google.com/maps/answer/3094088?co=GENIE.Platform%3DDesktop&hl=en (Google Maps) and https://support.apple.com/en-us/HT203080 (Apple Maps). I hope this makes sense. Feel free to get in touch with us at support@what3words.com. Thanks. - Naya

Oceniono na 5 z 5

Everybody should download this app

My daughter was involved in a car accident recently where a friends car left the road. They had no idea where they were as their satnav had taken them on a cycle path. She gave me the w3w address and it led me straight to her. Also used it when a stranger collapsed in the middle of a park. Fantastic app!

20 stycznia 2023
Opinia niezależna
Oceniono na 1 z 5

Strange & pointless app

This really is a strange and frankly pointless app. Oversold and under delivered, it's like a map without the accuracy. A smart gimmick at best, but not a reliable way finder at all.

28 grudnia 2022
Opinia niezależna
Oceniono na 1 z 5

Extremely unreliable

UPDATE: thanks W3W but your suggestion we used the wrong address makes no sense. We found (and just rechecked) our W3W address on your website using a desktop computer. Just asked the same friends to find W3W a...c...s... on their W3W mobile App. It's our front entrance... Maybe the W3W app only works in fine weather? ENDS. We gave friends clear instructions to find our house in France, but as it was dark and raining, they said they would prefer to drive to the nearest town and then use the What3Words map reference. W3W took them to a built-up area about 5 km from our rural location. They then spent a further 30 mins searching for our home, eventually resorting to Google Maps (which is what they should have used in the first place). I wrote to W3W 21 October asking for an explanation, received an auto reply, then chased them on 17 Dec. This morning (27 Dec) finally ... oh no, just another auto-reply in my inbox. Don't suppose I'll ever find out what went wrong, but I'd never trust W3W again.

19 października 2022
Opinia niezależna
Logo what3words

Odpowiedź od what3words

Hi there,
We are sorry for the inconvenience. I hope to explain what might have happened. Can I ask how you got the what3words address you shared with your friend - did you use the location view button or search with the street address? Because when viewing your what3words address, the GPS signal of the device is used to determine the location. And this signal can be distorted indoors or when the view of the skyline is obstructed. But this can be rectified by tapping on the location button couple more times and waiting for a while. If you found the what3words address by searching with street address, we simply converted the GPS coordinates of that address to what3words address. We suggest reporting the correct location to Google Maps and Apple Maps and using the satellite view to tap on the correct square to get the correct 3 word address. I hope this makes sense as to why the what3words address you used was wrong and now you can find the correct one. For more help, don't hesitate to get in touch with us at support@what3words.com. Thank you. - Naya

Oceniono na 1 z 5

Beware spam after installing

Thought this was a great idea but once installed they put you on their spam list and send rubbish sales adverts etc with no unsubscribe option so I've uninstall Ed it and good riddance.

22 listopada 2022
Opinia niezależna
Logo what3words

Odpowiedź od what3words

Hi Spencer. We are sorry for the inconvenience. You can unsubscribe from our newsletter by tapping the "Unsubscribe" button at the bottom of our emails. You can also turn the push notifications off by going to "Settings" -> "Notifications" -> "Manage push notifications settings". I hope this helps. Feel free to contact us at support@what3words.com. Thank you. - Naya

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