The remote paired easily, however, several buttons are not functioning correctly. The app button and the top right button both work as home buttons despite the remote already having a dedicated home... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Vorsicht vor FREE Retour Versprechen! Auf mein Retourwunsch wurde zuerst mit einem kleinlichen Gutscheinangebot reagiert, welches ich ausgeschlagen habe. Folgende Antwort von Wemax lasse ich umkomm... Zobacz więcej
Reakcja na opinię
I wish I had bought this sooner before purchasing a different one. This is absolutely great. Using it on the cruise ship to Mexico. Content from phone and DVD player. Day or night it shows amazing u... Zobacz więcej
Reakcja na opinię
What an excellent product! Image clarity is SOOOO much better with this screen than the one it replaced. Using the screen in conjunction with an Epson LS800 ultra short throw projector. Five stars f... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
WEMAX (An Ampula Inc. brand.) is a Seattle-based technology company with the mission to provide shared rich, visual experiences wherever you go with laser projector, portable projector, 4K Ultra Short-Throw projector, LED projecter, 1080P projector, smart projector and more. We provide one-stop solutions to deliver visual applications that are intelligently connected with your home or small business.
Dane kontaktowe
Stany Zjednoczone
- support@wemax.com
- wemax.com
3,5
Średnia
678 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great product and helpful support!
13 listopada 2023
Wemax projector and ART screen combi is good
The projector and ART screen combination is good, I earc port input is very helpful to play Dolby atmos videos.
Overall I am satisfied with the product.
20 listopada 2023
Wemax won't deliver my projector…
I never recieved my Wemax Nova SE 4K UHD ALPD UST Laser Projector. It was scheduled to arrive on Oct 15 and and it never arrived. I contacted Wemax and they said they would resolve it in 48 hours. More than a week later and they said they are looking into it and will resolve it in 48 hours. No help at all. They told me to track it. I obviously had done that already. FedEx had lost it and a week after I contacted FedEx they all of sudden changed the status from out for delivery to delivered a week ago with no signature. Wemax is not helpful at all and won't answer the phone and emails are replied to after about 12 hours with a canned answer.
8 listopada 2023
Odpowiedź od wemax.com
Hi Nick,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
Quick response
Quick response, provided the instructional video and offered the replacement part.
8 listopada 2023
USED ITEM
I got a used item.I couldnt return the item. They blamedme for the item then blammed the UPS driver.terrible customer service.i will never buy from this company. I don't recommend this company if that's how they treat there customers
14 listopada 2023
Odpowiedź od wemax.com
Hi Jorge,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
The projector exceeded my expectation…Wemax vogue pro
The projector exceeded my expectation at that price , combined with the floor rising screen I am very pleased.
6 listopada 2023
Spring tension not great
I followed the directions perfectly and after about 1 week the top corners started to sag/wrinkle there was 2 different tensions on the springs, I would suggest just setting them to the max tension when you build the screen the first time so you don't have to take it down and do it a week later like me.
6 listopada 2023
Odpowiedź od wemax.com
Hi Curtis,
Thank you for your positive feedback. We are committed to continuously improving our service to exceed your expectations. If you have any questions, don't hesitate to reach out to us at support@wemax.com. We're here to help.
Best regards,
WEMAX
12" ALR UST screen - Great product & good support
I had to contact the customer support for swapping the order with another product due a mistake from my side and the response was very prompt and actions were taken appropriately and shipped. The product (120" ALR UST screen) is a working well and the picture quality on it looks amazing.
26 października 2023
Great product, easy assembly
Item arrived fast and was received in perfect condition. Assembly and mounting of the LR screen was pretty easy (as far as such things go) and the quality of the screen is outstanding. The price was great, too!
31 października 2023
What an excellent product
What an excellent product! Image clarity is SOOOO much better with this screen than the one it replaced. Using the screen in conjunction with an Epson LS800 ultra short throw projector.
Five stars for a great product, shipped quickly and delivered without damage.
1 listopada 2023
Perfect shipping
My device is quite new so I can tellnonly one thing... Shipping! Fast! From States to Europe only one week... Great!!! Just great!!!
24 października 2023
Listen to your customers
I waited 2 weeks for a screen to arrive, because Wemax decided they knew more than I did. If a customer wants to pay extra to get better shipping, there's probably a reason.
30 października 2023
Odpowiedź od wemax.com
Hi Nick,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
Just “meh” for the price.
The unit came scratched on the side. There was also a noticeable scuff on the screen (though it’s not visible in daily operation), and when rising out of its housing it isn’t a smooth operation. There also is no way to secure the feet on the bottom of the unit. I reached out to their customer support team and they asked for a bunch of pictures which I sent, then implied they couldn’t see the screen scuff, and asked for MORE pictures because they don’t know what their own products look like. For the price, terrible customer experience and an okay product.
20 października 2023
Odpowiedź od wemax.com
Dear Joshua,
Thank you for taking the time to share your feedback on the WEMAX Screen. We genuinely apologize for the inconvenience you've experienced with your purchase. It's disheartening to hear about the scratches, scuff on the screen, and the issues with the unit's operation.
We understand your frustration with the customer support process, and we sincerely apologize for any inconvenience caused during the resolution attempt. We'll certainly address this internally to ensure a smoother and more efficient support experience for our customers in the future.
Regarding the concerns with the product itself, we appreciate your honest assessment. Constructive feedback like yours is invaluable to us as it guides our continuous efforts to improve our products and services.
If you haven't already, we encourage you to reach out to our customer support team again, referencing this communication. We're committed to addressing your concerns and working towards a satisfactory resolution.
Once again, we apologize for any inconvenience, and we appreciate your understanding as we strive to improve our offerings.
Best regards,
Customer Support Team
Great experience
27 października 2023
Odpowiedź od wemax.com
Hi Luis,
Thank you for your trust in us. We are truly grateful for your recognition and support. Our team is dedicated to continuously improving our service to exceed your expectations. Thank you for choosing us!
Best regards,
WEMAX
A++++..
A++++... This Wemax projector is top notch. Very clear.. Colors show very well and sound is good. Highly recommended
24 października 2023
Odpowiedź od wemax.com
Hi Tee,
Thank you for your trust in us. We are truly grateful for your recognition and support. Our team is dedicated to continuously improving our service to exceed your expectations. Thank you for choosing us!
Best regards,
WEMAX
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.