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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

What can I say about these guys, professional, thorough, fabulous communication.They tailored around my needs and I am so impressed- absolutely recommended. One very happy customer and will use them a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

EXCELLENT SERVICE I needed a house clean for the completion date of the sale of my property (2 bed bungalow in West Horndon.) Are we only agreed the completion date just before the Easter bank holi... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Wonderful service! Bishops stortford. Jackie helped sort a last minute change of timing and saved me! Bobi is amazing! Unbelievably hard working! My home has never been cleaner! I am truly blown away... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Well polished supplied us with Monica for almost a year. Monica was great, always did a superb job and was a pleasure to have in the house. I would definitely recommend Monica and Well Polished.

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługa sprzątania

Napisane przez firmę

How would you like to free up your time to do the things you enjoy? Having your own cleaner gives you a helping hand when you need it and allows you to focus on the more important things in life. Why spend your evenings and weekends cleaning and ironing, when you could give yourself a break and enjoy a lifestyle free from rubber gloves and mops! Well Polished can help you achieve all this by introducing a reliable, trustworthy cleaner for your home. Having a domestic cleaner allows you to enjoy a spotless home without having to lift a finger. With the chores taken care of, you can focus on the more important things in life. Treat yourself today and join the thousands of others who enjoy the benefits of a Well Polished weekly cleaning service.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

721 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 93% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Fantastic Service

Well Polished matched me with a cleaner from day one, Liri.

Liri has been fantastic, always leaves the house spotless and looking amazing.

Couldn’t ask for a more reliable, trusting individual.

10/10 service.

17 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

Well Polished Sheffield

Well Polished Sheffield, terrible service.

I was a customer of Well Polished for around three months. While I liked the individual cleaners, the agency itself is very disorganised and seems to lack control over its operations.

Appointments were unreliable—cleaners frequently changed their scheduled times, and on several occasions didn’t attend at all due to apparent disputes with the agency over pay.

One particular incident stood out: I was assured the issue had been resolved and that the cleaner would attend, but they still didn’t show up. Even more concerning, the agency was unaware of the missed appointment, and I had to chase the issue myself despite having already raised it earlier that same day.

To make matters worse, the company took a direct debit payment for a week where no service was provided. I requested a refund, was told it would be investigated, and since then they have failed to respond. My calls and messages have also been ignored.

Overall, while the cleaners themselves were good, the agency’s lack of organisation, communication, and accountability makes this a service I would not recommend.

16 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Well polished excellent

Well polished supplied us with Monica for almost a year. Monica was great, always did a superb job and was a pleasure to have in the house. I would definitely recommend Monica and Well Polished.

14 kwietnia 2026
Opinia niezależna
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Odpowiedź od Well Polished

Thanks for your lovely review!

Oceniono na 5 z 5

Great house cleaning business

I was with Well Polished for nearly 2 years and highly recommend them. I had Juliet as my cleaner. Juliet was a great and hard working cleaner and a lovely lady. So easy to get on with.

I also must mention the boss Paula who also is a very nice lady, very easy going and very polite.

If I need a cleaner in the future, I will not hesutare to use Well polished.

12 kwietnia 2026
Opinia niezależna
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Odpowiedź od Well Polished

Thanks for your lovely review!

Oceniono na 5 z 5

Great service

Great service, very professional. Would highly recommend.

2 marca 2026
Opinia niezależna
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Odpowiedź od Well Polished

Thanks for your lovely review!

Oceniono na 5 z 5

EXCELLENT SERVICE

EXCELLENT SERVICE
I needed a house clean for the completion date of the sale of my property (2 bed bungalow in West Horndon.) Are we only agreed the completion date just before the Easter bank holiday I had very little notice to find a cleaner and Lindsey from Well Polished was the only cleaning company who got back to me (out of 8 phone calls/web enquiries!!)
Lindsey couldn't get any of her staff to cover our visit so SHE CAME HERSELF (with her aunt) and did an excellent job vacuuming the house, cleaning floors, windows and skirting boards.

9 kwietnia 2026
Opinia niezależna
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Odpowiedź od Well Polished

Thanks for your lovely review!

Oceniono na 1 z 5

Kate is not a great person to deal…

Kate is not a great person to deal with. No communication at all.constant lies. Never had such a bad experience.

10 kwietnia 2026
Opinia niezależna
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Odpowiedź od Well Polished

Hi there, we're sorry to hear you've had a bad experience with one of our franchisees. As you can see from our reviews, the vast majority of our clients have a much more positive experience with Well Polished and we're sorry that didn't reflect your experience.

Oceniono na 5 z 5

Great service.

Engaged a regular cleaning service. Smooth to set up and great quality work. Incredibly professional and proactive if changes to schedules were requested or unpredicted and continued to provide help and advice after service was stopped (no fault of Well Polished). Highly recommended.

8 kwietnia 2026
Opinia niezależna
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Odpowiedź od Well Polished

Thanks for your lovely review!

Oceniono na 5 z 5

Professional- 100% recommend

What can I say about these guys, professional, thorough, fabulous communication.They tailored around my needs and I am so impressed- absolutely recommended. One very happy customer and will use them as long as I need too - fabulous, thanks all x

3 kwietnia 2026
Opinia niezależna
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Odpowiedź od Well Polished

Thanks for your lovely review!

Oceniono na 1 z 5

STAY AWAY

Please please please avoid Well Polished at all costs.

We signed up to fortnightly cleans with Well Polished, based on the understanding we would be assigned own our cleaner for the duration of our service.

Minutes before our first clean we received messages from an unknown person, who turned out to be our replacement cleaner. For the weeks that followed we were repeatedly told that different cleaners would attend for our cleans, some of which did not turn up and give any particular reason why.

After two back to back last minute cancellations we choose to terminate our service. We then spent the next two months, persistently chasing Well Polished for a full refund of our final month's service fees. They were clearly stalling / avoiding in the hope we would stop chasing.

Overall, whether this is just the Sheffield branch or the entire business, we found them to be incredibly unorganised, poor communicators and disinterested in providing anything close to a cleaning service.

6 marca 2026
Opinia niezależna
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Odpowiedź od Well Polished

We're really sorry to hear you had a negative experience with our Sheffield branch - as you can see from our other reviews, the overwhelming majority of clients have an entirely positive experience. If you would like us to assist directly in ensuring your refund is processed, please do get in touch (support@well-polished.com)

Oceniono na 4 z 5

Fabulous clean

Our cleaner is fabulous she does an amazing thorough job.
However the fee we have to pay the agency is too much.

2 kwietnia 2026
Opinia niezależna
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Odpowiedź od Well Polished

Thanks for your review! We're sorry that you feel the agency fee is too high but we do have to cover all our costs involved including (but not limited to) full comprehensive insurance, consistent registration of experienced cleaners in order to provide our cover clean service alongside the ongoing management of our clients and cleaners, and finally a small profit for the local franchisee to ensure it's a sustainable business for them :)

Oceniono na 5 z 5

Excellent service

Tina and a colleague arrived on time very polite and professional from start to finish. They did an excellent clean of my flat. Everything was perfectly cleaned. I cant thank them enough. I'll certainly be using them again. 10 out of 10.

31 marca 2026
Opinia niezależna
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Odpowiedź od Well Polished

Thank you for your lovely review!

Oceniono na 5 z 5

Professional, timely and effective cleaning

From the outset a friendly, professional approach from the lovely Clare, who organised the whole process for us efficiently and with responsiveness to our needs. Then we had Jade, the dream cleaner. Proactive, effective cleaning with attention to detail and obvious care to leave the place beautiful. And on top of that a lovely person, too. ☺️

27 marca 2026
Opinia niezależna
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Odpowiedź od Well Polished

Thank you for your lovely review!

Oceniono na 5 z 5

New home cleaning…

I contacted Well Polished about having a deep clean to start with after moving into our new home which meant that we could spend our time unpacking and settling in. As it made such a difference, we decided to continue with a fortnightly 2hour clean. Our cleaner, Tan, is friendly, efficient and reliable and we can really see the difference after her visits.

25 marca 2026
Opinia niezależna
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Odpowiedź od Well Polished

Thanks for your lovely review!

Oceniono na 5 z 5

Great service

I had a ‘one off’ deep clean following a move. This was easy to organise; staff are friendly, professional and reliable. I was very pleased with the result and went on to organise a weekly clean which is going well. Happy to recommend
24 March 2026.

9 marca 2026
Opinia niezależna
Logo Well Polished

Odpowiedź od Well Polished

Thanks for your lovely review!

Oceniono na 5 z 5

Wonderful service

Wonderful service! Bishops stortford. Jackie helped sort a last minute change of timing and saved me! Bobi is amazing! Unbelievably hard working! My home has never been cleaner! I am truly blown away by both service and professionalism! Couldn’t recommend more!

20 marca 2026
Opinia niezależna
Logo Well Polished

Odpowiedź od Well Polished

Thanks for your lovely review!

Oceniono na 1 z 5

I am extremely disappointed with the…

I am extremely disappointed with the unprofessional conduct of this service. I had explicitly arranged for a single cleaner to attend my property due to having a dog; however, on the day of the initial clean, two cleaners arrived.
I explained that this was not what had been agreed and that I was unable to proceed under those circumstances. The cleaners stated that this arrangement had been approved by the coordinator, Annie. When I later contacted Annie, she confirmed she had no knowledge of any such change.
This raises serious concerns. Had I not been at home, an unauthorised individual would have entered my property without my consent or awareness. Furthermore, the apparent lack of communication between staff and the coordinator makes the service feel unreliable and untrustworthy.
I requested a refund for my initial payment. While I received an apology after raising the issue, my subsequent emails regarding the refund have been ignored.
Overall, this experience has been highly unsatisfactory and reflects a significant lack of professionalism.

14 marca 2026
Opinia niezależna
Logo Well Polished

Odpowiedź od Well Polished

Hi there, we're very sorry to hear you've had a negative experience with our Sheffield brand. As you can see from our other reviews, the vast majority of Well Polished clients are very happy with our service. If you would like us to investigate your refund, please drop us an email to support@well-polished.com - thanks!

Oceniono na 5 z 5

Chloe who dealt with my enquiry was…

Chloe who dealt with my enquiry was super efficient and went out of her way to make me feel confident about their service.

Lisa who came to do the clean did a great job and was lovely to deal with.

17 marca 2026
Opinia niezależna
Logo Well Polished

Odpowiedź od Well Polished

Thank you for your lovely review!

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