We Buy Any Car® USA - Wilmington, DE Recenzje 

Odpowiedź od We Buy Any Car® USA - Wilmington, DE

Zaktualizowano 23 sty 2025

Hi Yolanda,

Thank you for taking the time to connect with us 1-on-1. We're thrilled we could speak with you and address your concerns. If there is anything else we can do please don't hesitate to email us at customerfeedback@webuyanycarusa.com

Kind Regards,
Kevin, on behalf of webuyanycar.com

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Hi Yolanda and thank you for choosing webuyanycar.com to sell your 2015 Dodge Journey. Thanks also for taking time to rate the customer service delivered by our team in Wilmington. We're sorry to hear we fell short on our promise of a five-star customer service experience. We will be happy to address all your concerns and find a way to make it right.

I see that you used our online damage appraisal tool to disclose a dent on the rear bumper, but there were several other issues which were not disclosed, such as the illuminated check engine light which is a red flag to any prospective buyer.

Like any professional auto buyer, we carry out physical and mechanical checks before we make an offer, and the engine was the concern here. There was upper engine noise, and this was confirmed when we ran OBD2 diagnostic checks on the vehicle's computer. This revealed the check engine light had been illuminated for 5,979 miles and highlighted several issues with the vehicle's braking systems and powertrain:

C121C-00 - Torque Request Signal Denied: No Sub Type Information
P0365 - Camshaft Position Sensor 'B' Circuit Bank 1
P2103 - Throttle Actuator 'A' Control Motor Circuit High

Despite the additional problems with the vehicle, it's great to see we were able to make an offer you were happy to accept but our team should have done a much better job of explaining how we calculated our offer. It is not acceptable for you to have poor customer service, and I have made a complaint on your behalf which has been escalated to the local Area Manager.

Thank you for letting us know you are less than happy with the service. We are thankful for the opportunity to reconnect and do the right thing to restore your faith in us.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

Odpowiedź od We Buy Any Car® USA - Wilmington, DE

Zaktualizowano 13 gru 2024

Update 12/13/2024 - Thanks for taking time to speak with Area Manager Brent about your customer service experience Andrew. We hope Brent was able to fully address your concerns and restore your faith in webuyanycar.com. If you need any additional help from us, you can reach our Customer Experience Team at corporate by emailing customerfeedback@webuyanycarusa.com.

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Hi Andrew and thank you for choosing webuyanycar.com to sell your Chevrolet Captiva. Thanks also for taking time to rate the customer service experience provided by our team in Wilmington, DE. We apologize that we fell short of a five-star experience.

As you note, there were problems with the vehicle. The issue with the engine misfiring was diagnosed by the vehicle and we're happy to share the report to back up the honesty and integrity of our team. Like any professional buyer, we ran standard OBD2 diagnostic checks, and the vehicle reported the following fault code:

P0300 Random/Multiple Cylinder Misfire Detected

With an AWD vehicle, power is delivered in different ratios from the front and rear tires, and they wear differently. This is why mechanics recommend rotating tires at every inspection to help equalize the wear for safety. Our readings were all on the low side, but two exceeded the minimum we regard as fair wear and tear.

We're not concerned about minor damage, but bigger items like poor previous repairs on the tailgate, hood, and driver's side door, plus the torn driver's side seat do impact the resale value and must be accounted for in our offer.

Despite the issues with your car, I'm pleased to see we were able to make you an offer you were happy to accept, and we'd love to know how we could have done better in the circumstances. Area Manager Brent will be handling your complaint personally and will be reaching out to you directly today.

Thank you for letting us know that our team fell short of your expectations. We value every opportunity to improve our service and will do everything we can to fully address your concerns and restore your faith in webuyanycar.com.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

Odpowiedź od We Buy Any Car® USA - Wilmington, DE

Zaktualizowano 12 gru 2024

Hi Paul. We made you a great offer and forgave damage which was not disclosed online. Carvana will not negotiate and neither will CarMax. We honored the offer we made online and are not sure how we could have done better here but we will reach out to discuss.

Our leadership team has made many attempts to reach you regarding this issue. We would love to work with you 1-on-1 to learn more about your experience. Please reach out to customerfeedback@webuyanycarusa.com and we will gladly start a conversation.

Warmest regards,

Mike, on behalf of webuyanycar.com