We Buy Any Car® USA - Columbia, MD Recenzje 

Odpowiedź od We Buy Any Car® USA - Columbia, MD

Zaktualizowano 3 gru 2025

----Update----

Hi Aleksandra,

Our leadership team has tried reaching out to you several times over the past month. Unfortunately, we have been unable to connect with you directly. We have exhausted all options at our disposal and kindly ask that you return our calls and emails or reach out to our customer experience team directly at customerfeedback@webuyanycarusa.com.

Kind Regards,
Kevin, on behalf of webuyanycar.com

--------------


Hi Aleksandra,

Thank you for choosing webuyanycar.com and for taking the time to share your feedback. We’re very sorry to hear that your experience didn’t meet expectations and understand how disappointing it must have felt to receive a lower valuation than anticipated. We take your comments very seriously and have logged a complaint on your behalf. The Area Manager responsible for our team in your area is investigating and will be reaching out directly to discuss your experience and find a way to restore your faith in webuyanycar.com.

When you requested your online valuation on October 24th, our system generated an estimate based on the information you provided, which indicated no issues with the vehicle. During our professional appraisal, however, we identified several mechanical and cosmetic concerns that were not disclosed online. These included suspension noise during the test drive, prior poor repairs to the roof panel, a cracked front bumper, a dented hood, an inoperable rear window, and paint damage to the driver’s side door. Additionally, the vehicle had previously failed a safety inspection according to the Experian AutoCheck report.

We always invite our customers to join us during the appraisal process so they can see what we see and understand how we arrive at our final valuation. While we made a modest adjustment to our online estimate which you accepted, we’re sorry to learn that this was not a price you could feel happy about. Our goal is to be transparent and fair, and we regret that this wasn’t your experience.

If you have any further concerns or would like to discuss your experience in more detail, we invite you to reach out to our Customer Experience Team at customerfeedback@webuyanycarusa.com. If we’ve done something wrong, we will always do our best to make it right.

Warmest regards,

Mike, on behalf of webuyanycar.com

Odpowiedź od We Buy Any Car® USA - Columbia, MD

Zaktualizowano 18 mar 2025

Update 3/18/2025 - Thanks for taking time to speak with Area Manager Matt about your customer service experience, Kevin. We're always sorry to fall short of delivering a five-star customer service experience and I hope Matt's actions went some way to giving you a more positive outcome. If there's anything else we can do, please reach out to our team at corporate. You can reach us at customerfeedback@webuyanycarusa.com.

--------------------------------

Hi Kevin and thanks so much for taking time to rate the customer service provided by our team in Columbia, MD. We pride ourselves on giving every customer a five-star experience and we'd love to know where the team fell short so we can make it right.

I've asked your local Area Manager to check into your transaction and reach out to you to find out how we let you down. We value the opportunity to understand where we let you down and make it right.

Thanks for letting us know your experience was not up-to-scratch and for giving us the chance to restore your faith in our team.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

Odpowiedź od We Buy Any Car® USA - Columbia, MD

Zaktualizowano 7 lut 2025

Update 2/7/2025 - Hi Jo and thanks so much for working with Area Manager Matt to help us resolve your complaint. We're thankful you had the opportunity to verify that our offer was a fair price and that we were able to complete the deal and buy your car. We know these were difficult circumstances and we're sorry we couldn't give you a better price due to the unrepaired accident damage.

If there is anything more we can to do give you a positive customer service outcome, please let us know. You can reach us directly at corporate by emailing customerfeedback@webuyanycarusa.com.

-----------------------------

Hi Jo,

The online estimate was based on disclosures that the Honda was in good condition with no physical or mechanical prblems. What it did not account for was the wreck you were involved in a few days ago. During our inspection, we found the CR-V to have extensive unrepaired damage from the accident. You may want to speak to your insurance company and file a claim in the circumstances.

We will review all of the recorded phone calls to ensure our team made it very clear that the online valuation was an estimate and not an offer, but in any case, there is no way we could pay what you were expecitng for a vehicle with heavy, unrepaired damage.

I have opened a complaint for you and we will be in contact over the next couple of days to discuss the customer service provided by our team in Columbia.

We look forward to reconnceting with you and clearing this up.

Warmest regards,

Jeremy, on behalf of webuyanycar.com