Using Ontrac Now and Poor Customer Service
I'm happy the item ultimately arrived, but their customer service was a huge disappointment. I reached out to express concern about using OnTrac for a sold-out item, not to ask for the carrier to be changed.
The responses felt dismissive and focused on explaining what couldn't be done instead of acknowledging the concern. I hope the company takes customer feedback about both shipping choices and communication more seriously because I do enjoy their items.








