Delivery is, unfortunately, part of the business
In general I've liked this company's products. Good design, good quality, reasonable price.
But they totally fell down on delivery. If my instructions to DHL had been “dump it in a random stranger's garden and then say you have delivered it to me” that would have been perfect. But those were not the instructions. I actually wanted to receive the delivery.
Normally a company would make an effort to correct a problem like this. This company took the customer's representation as an invitation for gaslighting.
I do have the ability to choose how I want to be treated. Consequently they have lost a customer.
Kind of a pointless shame.




