Not happy with the sale of our caravan…
Not happy with the sale of our caravan sold for £9500 only received £1600 back from sale charged us for site fees until December 2026 we were not informed of the increase of fees this year and have had no invoice .we paid our site fees monthly so feel we should have only paid for ground rent for the time we owned the van how does it justify that the company charges twice for the same pitch when new owners also pay for the same year would not recommend buying or selling a caravan from them the matter has not been resolved
Odpowiedź od West Dorset Leisure Holidays
We are disappointed to read this review, as it does not accurately reflect the agreed sales process or the documentation signed by yourselves.
For clarity, when a caravan is sold through us, the agreed sale price is inclusive of the current year’s pitch fees. This is clearly stated within the sale agreement, signed by yourselves, which also confirms that pitch fees are non-refundable. This is standard practice and ensures the new owner benefits from the remainder of the season, rather than any duplication of charges.
In addition, all owners were informed of the 2026 pitch fee increase via our newsletter sent in late November. It is also made clear at the point of purchase that pitch fees are subject to an annual increase due to inflation.
Prior to the sale, we contacted you directly to confirm you were happy to proceed at the agreed price, including the inclusion of pitch fees, but did not receive a response, so went ahead with the price previously agreed to by yourselves.
Following completion of the sale, we also confirmed in writing that any outstanding pitch fees would be deducted from the proceeds, in line with the signed agreement.
At no point have pitch fees been “charged twice” - they were incorporated into the agreed sale price, as outlined in the signed documentation.
We take transparency very seriously and ensure all key terms are clearly communicated and agreed in writing. We would, of course, be happy to continue to go through this with you directly, should you wish to discuss it further.
