會再參加！
這次Langtang旅程非常難忘開心，看到很美的雪山，整個團的安排很好，由落機到住宿、膳食等完全不用擔心，領隊、導遊、背夫每個人都很友善細心，留意每個團友的需要，讓大家順利完成！
19 marca 2026
Opinia niezależna
Odpowiedź od Waygo Outdoor
感謝您的喜歡，期待下一次我們在路上相遇！
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Informacje dotyczące firmy
Napisane przez firmę
A team of adventure lovers who believe travel should be fun, stress-free, and full of unforgettable moments. From mountain treks to cultural journeys, we handcraft experiences that feel personal, smooth, and exciting from the very first message to the final goodbye. Our guides become your friends, our trips feel like a community, and our service is all about taking care of you, not just getting you from A to B. No pressure, no stress. Just good vibes, great views, and a team that genuinely cares. Join us, and let’s make your next adventure the one you’ll talk about for years.
Dane kontaktowe
Leeds, Zjednoczone Królestwo
- waygo.outdoor@outlook.com
- waygooutdoor.com
4,3
Doskonała
13 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
4,3
Professional team and definitely recommend
Waygo team was professional, they brief everything before the journey start. There was no tension along the tour, except pushing own physical & psychology to the maximum limit and very very very tiring for me. Hope I didn’t give you guys any trouble but definitely will come back again.
17 marca 2026
Opinia niezależna
Odpowiedź od Waygo Outdoor
Thanks Wyei, we’re waiting for you to come back to us!
Third hike, good vibes
It’s been my third time hiking with them. Khai is really nice and kind group leader. Feel at ease every trip with them. Looking forward to meet again future hike🥰
9 marca 2026
Opinia niezależna
thank you khai &alex for the great…
thank you khai &alex for the great arrangement!! Alex takes good care of us!!
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Waygo Outdoor
Glad that you enjoy the tour! It was great having you with us.
It’s a satisfied and amazing trip
It’s a satisfied and amazing trip, Alex take well care of us, food nice, accommodation clean, everything just good, definitely will join them for another trip👍
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Waygo Outdoor
Its happy hear that you enjoy with us, we’re all waiting for you to come back to us!
難忘的尼泊爾EBC
剛參加了他們尼泊爾的EBC，對他們的團隊安排感到非常滿意，甚至可以說是驚艷⋯
在我們團友之間腳程快慢不一的情況下，也能妥善照顧每一個人 讓我們可以順利平安的完成夢想的EBC
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Waygo Outdoor
Thanks! 謝謝您喜歡我們的團隊, 很開心您對我們的行程感到滿意, 把行程平安結束是我們的使命, 我們希望下一次再見!
"Ghosted" by their Customer Support
I am beyond disappointed with the experience I’ve had with their company: TMB-Way. I booked a TMB trek scheduled for July, having completed my registration and payment back in January.
Unfortunately, I encountered a scheduling conflict in March and reached out immediately to resolve it. Since then, the experience has been a nightmare of total silence:
- Ignored Requests: I sent multiple emails asking to switch to other available dates listed on their website. I received zero response.
- Refund Policy Violation: After being ignored, I requested a refund. Their own policy states a 50% refund is available for cancellations made more than 60 days before departure. Again, I received no reply.
- Broken Contact Info: I attempted to contact the alternative email provided online (their outlook email), only to find that the email address is completely non-functional. And I leave message via "Contact Us" on their website and got no reponse as well.
- Intentional Avoidance: What makes this worse is that their primary Gmail address clearly works—they were quick to reply when I was confirming my initial payment. Now that I need support or a refund, they have intentionally stopped responding to my emails and website messages.
It is unacceptable for a travel company to "ghost" their customers after taking their money. If you value communication and reliability, I strongly suggest booking your TMB tour elsewhere. Avoid TMB-Way and Waygo Outdoor.
16 marca 2026
Opinia niezależna
Odpowiedź od Waygo Outdoor
Our Sincerest Apologies
I am incredibly sorry. Reading about your experience is truly heartbreaking because it is the exact opposite of the support we strive to provide. You have every right to be frustrated, it is clear we dropped the ball, and we own that completely.
What Happened To be transparent, your request arrived while our primary operations team was off-site managing our mid-season tours. During this high-volume period, an internal transition in our support system caused several inquiries to be misdirected. We failed to monitor these correctly, and for that, we apologize.
Technical Issue
Regarding the secondary Outlook email, we investigated the issue and identified a delivery error on our end that prevented your messages from reaching our server. We are currently rectifying this to ensure our backup channels are as reliable as our primary ones.
Our Commitment to You
Please know that we would never intentionally ignore a customer. We care deeply about the TMB and our hikers, and it pains us that our lack of communication made you feel otherwise.
Refund Status: Your refund has now been fully processed.
Moving forward: This has served as a serious wake-up call. We are overhauling our support systems to ensure our office remains responsive, even when our guides are out on the trail.
We know we missed the mark this time, but we truly appreciate you holding us accountable. We wish you nothing but the best on your future treks.
Odpowiedź od Waygo Outdoor
感謝你喜歡我們的行程, 希望下一次有機會在山上見到你!
The trip was well organised for my…
The trip was well organised for my family trip and any queries we had were quickly answered.
17 lutego 2026
Opinia niezależna
Odpowiedź od Waygo Outdoor
Thanks Xiao hui, We’re really happy to have you and your family with us. You‘ve been such a lovely group, and we truly hope to see you again on another trip soon!
First class
A wonderful, friendly and professional team who deliver first class service. Thank you for everything, Victoria
26 grudnia 2025
Opinia niezależna
the guide and their professional team…
the guide and their professional team was soooo caring❤️❤️❤️ they always make sure the members enjoying the trip. Small group and I learned a lot in this tour. By the way they served good food and stay in good accommodation too. Thanks to our amazing guide👏👏👏
3 września 2025
Opinia niezależna
Odpowiedź od Waygo Outdoor
Thanks, we are glad that you enjoy the trip! See you next time.
Tour du Mont Blanc
I've recently completed the Tour du Mont Blanc with Khai leading the group. I'm still in disbelieved that I've managed to complete it as this is my first time doing multi day hikes.
Khai has been supportive and comforting in equal measure during the trip to help newbies like me ease into the hike without feeling overwhelmed.
10 lipca 2025
Opinia niezależna
Odpowiedź od Waygo Outdoor
We are so happy you enjoy it!! Thanks for choosing us
Amazing experiences
Such a good experiences.
Well organized and the pacing was perfect, small group size made me feel personal. One of my best trips I’ve ever take.
6 listopada 2025
Opinia niezależna
Odpowiedź od Waygo Outdoor
We so proud to be one of your best tour!! Thanks for choosing us.
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