Warmlydecor Recenzje 

300
•
Wynik TrustScore: 1 na 5

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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

All products can be found on aliexpress.com, a retail ecommerce. Search image rather than text to find the exact match products of 1/10 times cheaper. Another shop boasted itself original Warmly de... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

To the extent this is the same outfit behind warmlylights.com, it's a scam operation. I ordered multiple pendant lights, and received a 4 inch acrylic Christmas tree night light with an estimated valu... Zobacz więcej

Oceniono na 1 z 5

Dieser Shop ist ein einziger Betrug! Auf gar keinen Fall hier einkaufen. Erst wurde die Ware nicht geschickt. Auf Emails oder jegliche Kontaktaufnahme keine Reaktion. Erst nach der Eröffnung eines Pay... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Purchased product. It came in. Electrical items were unsafe. Attempted to return. They refused due to return period expiration. They allowed an item swap. They led us on for months. We never received.... Zobacz więcej

Reakcja na opinię


Dane kontaktowe

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Bardzo słaba

Wynik TrustScore: 1 na 5

300 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

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Wszystkie recenzje

(300)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

DO NOT SHOP HERE!!!!

DO NOT SHOP HERE!!!!! We waited 2 months for the cheap piece of junk to arrive. When the lamp did arrive, it was terrible. It wasn't even usable and didn't come with instructions. After spending over $500 for the lamp as well as another $450 on an electrician, the thing didn't even work.

17 czerwca 2020
Opinia niezależna
Logo Warmlydecor

Odpowiedź od Warmlydecor

Hi David,

So sorry to hear about this! Upon checking, one of our customer support specialists has already responded to your email regarding your return request.

If there's anything else you need help with, just let us know ! We're here to help!

Oceniono na 5 z 5

Very fast service

Very fast service. Delivery time on the site 2-4 weeks. The commodity was at my house after 12 days eventhough I live in another country. Steady contact with the seller. Very friendly service. I highly recommend. Ewa

16 czerwca 2020
Opinia niezależna
Logo Warmlydecor

Odpowiedź od Warmlydecor

Thanks for sharing your experience with us, Ewa! We truly appreciate it!

Have a wonderful day!

Oceniono na 1 z 5

STAY AWAY!!!

STAY AWAY!!!
Intriguing Site. Nice selections. EXCEPT
EVERYTHING YOU ORDER is then DIRECT SHIPPED FROM CHINA.
They have NO INVENTORY in the USA.
That’s why they offer FAKE DEEP DISCOUNTS.
IF you order ONE or more items as soon as you close your cart to process your order you DO get an Email acknowledgement/confirmation and THEN a POP-UP asking if you want to add ANY item(s) for an additional 30% OFF.
I did and the offer POP-UP is there again.
Out of 7 items I ordered on May 9, I have received ONE.
ORDER TRACKING shows you what’s happening in CHINA if you can READ CHINESE.
For items Of my order that China HAS shipped to Their last CHINESE destination prior to shipping to USA...THERE IS NO FURTHER TRACKING and NO “Wormly” tracking updates. I signed up for “SHOP” SMS tracking and NEVER got any notifications.
I emailed them this morning at 4am and at 1:00pm have received no reply.
If no reply, I will contact my credit card company and process a dispute for a credit back to my card.
As an internet marketing professional, I am truly shocked that, in this time of e-commerce frenzy that “Wormly” would fail miserably and subsequently drive customers away.

UPDATE: Received EMAIL REPLY from “Wormly” customer service.
Fake name guy Mark replied with a simple and USELESS email:

Hi (XXXXX)!

Happy to help!

Upon checking, your items were shipped separately and the rest of your
order should be delivered to you shortly.

( HERE, a full URL provided was a mash of every tracking number )

Have a wonderful day!

---
Mark | Warmly Decor Customer Support Team

THANKS for NOTHING, “Mark”!

URL landing page opened...There was NOTHING on it’s way. The tracking URL mash was nothing more than the LAST one that ENDED on June 6, 2020 for ONE ITEM out of 7 and the rest ENDED on MAY 21, 2020 for an order placed MAY 9, 2020.
No updates, no apologies men’s no awareness or automated order status scripted into their e-commerce software.
I am guessing this is actually a company intentionally built in fraud

15 czerwca 2020
Opinia niezależna
Logo Warmlydecor

Odpowiedź od Warmlydecor

Hi Jaybob,

May we please have your order number or email address on the account? We'll check out the status of your order asap!

Oceniono na 1 z 5

FRAUDULENT

FRAUDULENT - DON'T purchase from them.
I never receive my item and its been 3 months. I emailed them and was told its on the way not sure when maybe next year. I,m going to do a 'fraudulent claims' with your bank and post this on every site I can find and delete them off my social media page since thats where I found them.

DON'T GIVE THEM YOUR MONEY!

15 czerwca 2020
Opinia niezależna
Logo Warmlydecor

Odpowiedź od Warmlydecor

Hi Londale,

So sorry for the delay! We've just sent you an email with an update regarding your order.

If there's anything else you need help with, please let us know! We're here to help!

Oceniono na 5 z 5

Excellent Experience with Warmly Decor

Excellent Experience with Warmly Decor.
I bought 5 products from the company, one of them didn´t get to my house and I send a mail to Warmly. They send another product to my house with no extra charge! Impressive! Thanks...

12 czerwca 2020
Opinia niezależna
Logo Warmlydecor

Odpowiedź od Warmlydecor

Thanks for sharing your experience with us, Antonio! We truly appreciate it!

Have a wonderful day!

Oceniono na 1 z 5

FRAUDULENT

FRAUDULENT - DON'T purchase from them.
They show beautiful things on their website, but in the end, you will never receive the item, & end up going down the path of going through the process of 'fraudulent claims' with your banking institution.
Seriously - DON'T GIVE THEM YOUR MONEY!

12 czerwca 2020
Opinia niezależna
Logo Warmlydecor

Odpowiedź od Warmlydecor

Hi Natalie,

All of our orders are backed by a 100% satisfaction guarantee, which means you're entitled to a refund if you purchased from us and aren't happy.

Please reach out to us at info@warmlydecor.com with your full name, order number and email address on the account. Or, you can also reach out to us via Facebook messages or through our Chat / Message widget here, https://warmlydecor.com/pages/contact-us. We'd be happy to assist you and resolve your concern as soon as possible.

Oceniono na 3 z 5

Unique but overinflated price

I ordered the 3 glass tabletop terrarium, it came in good time from HK. It is a tad small, only enough for a few twigs or cuttings. I paid 37+ pounds and I don't feel it is good value for the size of the product. The wooden base is thin & very lightweight. The glass is plasticky. I decided to keep it as in reality I wouldn't really get all my money back as I would have to pay for the return postage to the US. I couldnt believe the original price for was 77 pounds!! The product did not come from the US, have a good read about the company on the website first as due to the very professional, high end looking website & photos, I had high expectations which sadly wasnt matched by the product I purchased.

10 czerwca 2020
Opinia niezależna
Logo Warmlydecor

Odpowiedź od Warmlydecor

Hi Karen,

All of our orders are backed by a 100% satisfaction guarantee, which means you're entitled to a refund if you purchased from us and aren't happy. Shoot us a note with your full name or email address on the account at info@warmlydecor.com . Or, you can also reach out to us via Facebook messages or through our Chat / Message widget here, https://warmlydecor.com/pages/contact-us. We'd be happy to issue you a refund or store credit asap!

Oceniono na 1 z 5

Don't let the cute website fool you

Don't let the cute website fool you. This is a dropshipping company, you can image search nearly any item listed on AliExpress and find it for 1/3rd the price. They almost fooled me. Made an account on this thing just in case I can spare someone the trouble.

8 czerwca 2020
Opinia niezależna
Logo Warmlydecor

Odpowiedź od Warmlydecor

Hi Mark,

Have you placed an order with us yet? Unlike nearly all furniture companies, we actually offer a 100% money-back guarantee on all orders, and would be more than happy to give you a refund, store credit or send you a replacement if you aren’t happy with your purchase. You can also likely find other companies providing lower-quality copycats of many of our products but you’re likely to be disappointed by what you receive or the service that you get.

If you have any other questions or concerns, you may reach out to us at info@warmlydecor.com. Or, you can also reach out to us via Facebook messages or through our Chat / Message widget here, https://warmlydecor.com/pages/contact-us. We're here to help!

Have a great day!

Oceniono na 1 z 5

Another bad review...

Another bad review...

I ordered two lamps almost 3 months ago.
Now i received a letter that they are stuck at customs and i have send to the invoice to the customs and i have to pay Vat, customsrights and an admin cost on top of what i paid already.
I popped the question at warmly three times by email without a decent answer. They only send me my invoice.
I also mentioned i don't want the lamps anymore but also there no answer.

If i read al the reviews (2 out of 5 stars on 153 reviews) this is a real crap company.

Please don't buy at this shop!

Catherine

5 czerwca 2020
Opinia niezależna
Logo Warmlydecor

Odpowiedź od Warmlydecor

Hi Catherine,

VAT rates and regulations vary from country to country and we do try our best to lessen the tax imposed to our customers.

Upon checking, one of our customer support specialists has already responded to your email. We offer a satisfaction guarantee on all orders and we would be happy to help with your customs tax!

Have a great day!

Oceniono na 1 z 5

Scam

scam scam scam scam scam scam

20 maja 2020
Opinia niezależna
Logo Warmlydecor

Odpowiedź od Warmlydecor

Hi Cade,

How may we help you?

We're having trouble finding an order under your name. Can you please reach out to us at info@warmlydecor.com ? Or, you can also reach out to us via Facebook messages or through our Chat / Message widget here, https://warmlydecor.com/pages/contact-us. We're here to help!

Have a great day!

Oceniono na 1 z 5

bamboo basket plant stand

Ordered a bamboo basket plant stand. The stand finally arrived 2 months later. The stand is designed horribly. The 3 legs that are suppose to attach to the basket is impossible to install, unless you cut the baskets bottom out! Tried to Attach them forcibly, ended up breaking one leg. Overall, horrible plant stand. Waste of $50.

16 maja 2020
Opinia niezależna
Logo Warmlydecor

Odpowiedź od Warmlydecor

Hi Agnessa,

All of our orders are backed by a 100% satisfaction guarantee, which means you're entitled to a refund if you purchased from us and aren't happy. Shoot us a note with your full name or email address on the account at info@warmlydecor.com . Or, you can also reach out to us via Facebook messages or through our Chat / Message widget here, https://warmlydecor.com/pages/contact-us. We'd be happy to issue you a refund or store credit asap!

Oceniono na 1 z 5

Despite what their website says…

Despite what their website says Warmlydecour would not accept returns or issue refunds. Their products take forever to get and are of very poor quality. Only by disputing charges with my credit card company was I able to recover my money. Frankly, it seems they are simply a scam. Note: I tried for nearly two months to receive approval to return unsatisfactory products. I never received a return authorization or the promised prepaid return shipping.

16 maja 2020
Opinia niezależna
Logo Warmlydecor

Odpowiedź od Warmlydecor

Hi Art,

So sorry to hear about this!

We do have a 100% satisfaction guarantee on all orders and would be happy to issue a refund or replacement upon request. However, upon checking, you have filed a chargeback case on the transaction and once the the chargeback case is initiated, we are unable to process refunds / returns. The payment is taken from our account while the chargeback case is ongoing and is not available for refund.

Based on our records, your chargeback case was resolved on March 13, 2020 and the payment was returned to your account.

Hope this helps!

Oceniono na 1 z 5

I ordered a LED ceiling lamp..

I ordered a LED ceiling lamp... After one month and a half I received the product, what a BAD quality product I got!

Won't buy again at this site, I feel quite ripped-off.

16 maja 2020
Opinia niezależna
Logo Warmlydecor

Odpowiedź od Warmlydecor

Hi Juan,

We're here to help!

Can you please reach out to us at info@warmlydecor.com ? Or, you can also reach out to us via Facebook messages or through our Chat / Message widget here, https://warmlydecor.com/pages/contact-us.

All of our orders are backed by a 100% satisfaction guarantee, which means you're entitled to a refund if you purchased from us and aren't happy. Shoot us a note with your full name or email address on the account. We’d be happy to get this straightened out as soon as possible!

Have a great day!

Oceniono na 1 z 5

Item still not received after two and half months

I placed an order 21st February 2020 where I am still outstanding a rug and fairy lights two and a half months later. Also I did not realize that warmly decor items are from China and cheap quality.
I have emailed warmly several times where they state that my outstanding items are in transit where they send tracking information which is in Chinese. I have now put in a complaint requesting a refund for the items I have not received here in the UK.
This was my first order and I wished I had seen the reviews here.
******BE WARNED*******

16 maja 2020
Opinia niezależna
Logo Warmlydecor

Odpowiedź od Warmlydecor

Hi Elfrieda,

Terribly sorry for the inconvenience! Upon checking, we have issued a full refund for the two items in your order which were lost in transit on May 16. Shipping usually takes about 3 - 5 weeks and we understand that it is totally unacceptable for you to be waiting for your order to be completed. Unfortunately, some packages sometimes get lost while in transit. We're hoping for your kind understanding!

If there's anything else you need help with, just let us know! We're here to help!

Oceniono na 1 z 5

Wir haben am 27.03.2020 zwei Lampen…

Wir haben am 27.03.2020 zwei Lampen bestellt, direkt bezahlt und haben bis heute keine Ware erhalten.
Kontakt aufzunehmen schlug ebenfalls fehl.
Da der Betrag recht hoch ist sind wir enttäuscht und sauer.

14 maja 2020
Opinia niezależna
Logo Warmlydecor

Odpowiedź od Warmlydecor

Es tut uns so leid, das zu hören! Wir haben Probleme, eine Bestellung oder E-Mails unter diesem Namen zu finden. Können Sie uns unter info@warmlydecor.com erreichen, wenn Sie eine Minute Zeit haben? Sie können auch eine Nachricht über Facebook oder unser Chat- / Nachrichten-Widget hier unter https://warmlydecor.com/pages/contact-us senden

Wir werden das so schnell wie möglich für Sie erledigen!

Oceniono na 1 z 5

Buyer Beware

Sadly, I have to give this company a bad review.

I ordered 3 lamps for 174 USD each with a code for a 10% discount.

Upon completion of the order, there was an offer to buy another one for 30% off. I contacted the company and asked for details and wanted the 30% discount on my current order. Basically, if I did not get the discount on my current order, I was going to cancel the order and then reorder 1 lamp and then have the 30% applied to the extra lamp[s]?

The big problem here is that they delayed the response and 2 days later shipped after I asked them not to until the pricing was resolved. They shipped and then let me know that the 30% discount is only applicable for second orders. So now I have to deal with returning the items when they come, which after seeing some reviews here...may never happen.

12 maja 2020
Opinia niezależna
Logo Warmlydecor

Odpowiedź od Warmlydecor

So sorry for any confusion, Chris! May we have your order number or email address on the account? We'll sort this out for you asap!

Oceniono na 1 z 5

Still waiting for my order after 5.5 months and multiple reorders

I placed an order on January 6th for a multi pendant dining room light, which I STILL have not yet received. I've had to reorder twice since my original order, and having to wait more than 6 weeks each time (with countless email exchanges) for confirmation that the item is in fact, not coming.Throughout the process there is no real tracking. I'm pretty sure the Warmly staff doesnt even know where it is, as all they've been able to tell me is "I assure you, it has shipped."

The first attempt on the order I sent countless emails, and 8 weeks after the order it was finally admitted it was "lost in transit." The second order was "returned to sender" after 6 weeks. And now I'm on the 3rd reorder and it's been 5 weeks.

Customer service has been responsive to me, even though they haven't been able to give me any insight into where my order is throughout these past 5.5 months. Apparently, there's no visibility into tracking until the item reaches the US. So, shall I assume all 3 of my orders have never reached the US?

Customer Service has given me partial refunds upon each reorder, which would normally be a positive experience that I would share. Except it's not positive because it doesnt change the fact that we've still paid hundreds of dollars for an item that we have not yet received, and it's looking unlikely that we will.

*UPDATE* I am told I will not be getting the product I ordered (3 times). The reasoning this time is that my reorder was part of a system error and was never shipped. Hmmm...running out of explanations here. Fortunately, I was refunded, but I certainly would not recommend doing business with Warmly.

11 maja 2020
Opinia niezależna
Logo Warmlydecor

Odpowiedź od Warmlydecor

Hi Allison,

We totally understand the frustration!

Rest assured that we're working very hard to get your chandelier to you as soon as possible! Upon checking, a full refund has already been issued for order #21829 ( February 24, April 5 and May 12). Kindly shoot as an email if you need more information regarding the refunds processed for this order.

Hope this helps!

Oceniono na 1 z 5

I think this company is a scam

I think this company is a scam. Ordered 4 lights, received confirmation of the order, the funds were taken from my account. 6 weeks later, nothing. Sent emails, no response. Called. Recording said all lines were busy, but went to a regular voicemail. Left voicemail, no response. Reported as fraud to my bank. I would never recommend this. Something seems wrong here.

5 maja 2020
Opinia niezależna
Logo Warmlydecor

Odpowiedź od Warmlydecor

Hi Lindsay,

We're having trouble finding an order under your name. Can you please reach out to us at info@warmlydecor.com ? Or, you can also reach out to us via Facebook messages or through our Chat / Message widget here, https://warmlydecor.com/pages/contact-us.

Have a great day!

Oceniono na 5 z 5

Surprising and good service.

Surprising and good service.

We ordered 3 different lamps and they all came on time and no damage.
They had to be shipped to Holland, very Happy with the result, we recommend this young and Surprising company.

Anja Derksen.

2 maja 2020
Opinia niezależna
Logo Warmlydecor

Odpowiedź od Warmlydecor

We're happy to hear about this, Anja! Thanks for sharing!

Oceniono na 1 z 5

Don't believe this is a valid business

Don't believe this is a valid business. There is no REAL information on website. Can't evenwrite them an email. Be forwarned!

10 kwietnia 2020
Opinia niezależna
Logo Warmlydecor

Odpowiedź od Warmlydecor

Hi there,

We're having trouble finding an order or any emails under this name. Can you please reach out to us at info@warmlydecor.com ? Or, you can also reach out to us via Facebook messages or through our Chat / Message widget here, https://warmlydecor.com/pages/contact-us.

Have a great day!

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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