Voiply Recenzje 284

Have had problems for over a week and all I get to talk to is AI. Nothing has been done to fix the problem of not being able to send or receive phone calls. Many hours of wasted time with your 'technicians' -aka- AI without the issue being rectified. Was told to wait, wait, wait, do this do that repetitive times, and no call backs when I was told they would have someone contact me. This has been going on and on. I need a company that cares about customer service and quality. I am copying this message to post on reviews. I am sorely disappointed with Voiply. I really liked the service until I did not.

They dont serve you with a live person, and the system doesn't understand my problems.

Their service never works but at least they offered 24/7 support - but now they continue to offer that while giving you an AI to talk to that only offers to break your account and asks, "Are you still there?" and says "You're welcome."

They promise a callback but you get none.

This is an outright scam.

I have had VOIPLY service fo for 7 years and cancelled this year due to increasing costs and terrible serive. Even after cancelling they tried to bill my cc for another year. fortunately i had this blocked whne I cancelled?
These are unscrupulous people running this company > Steer clear

Text messaging doesn't work. Voicemail doesn't work, calls drop. Can't seem to do basic functions. Mac desktop app is clunky and un reliable. Can't call out to other numbers. signal strength is poor on app but strong on both phone and desktop.

I had cancelled service there because it got to be too expensive, especially with the exchange rate from Canadian dollars to American dollars. I was charged to return the equipment, and received a shipping label. The address on the label turned out to be the wrong address. I was asked where I got that address. I told them that I got from Voiply, and forwarded the email with the information. a day or two later, someone else from Voiply asked where I got the address. It seems that they don't talk to each other there.
Then I was told to wait for the package to be returned, and that I could keep the equipment.
Looking at the tracking information, it seems they "magically" found the correct address for the return and it was "redirected" to the new address, and that the item was "processed". It looks like they lied about me keeping the equipment.

I cancelled my account on March 20, 2025 because quality declined with the new platform they switched over to and the prices went way up. When I inquired about the price increase they lied about hiding the increases inside of the taxes and surcharges section of the bill. It turned out that VOIPLY was adding an additional $10 in surcharges for themselves, and they told me it was government fees.
When I cancelled and switched to Ooma, VOIPLY sent me a confirmation of the account cancellation and then proceeded to bill me and charge my credit card for another three months. Each time I spent 30 minutes on the phone with them to get a credit and each time they said the account was cancelled and I would not be charged again.
VOIPLY is incompetent and they are dishonest. Stay away.

just after one of purchasing the service i'm unable to use it and unable to login on both mobile and computer.
on reaching customer support there is no one replying same goes for the support mail.
feels like there is some fraud that has been done after taking payment.

The app works OK when it works. But I had problems with the service. Sometimes the phone didn't work and I missed phone calls. The text message service stopped working and I had to recieve texts via email. I tried to work with customer service, but you had to do so via a chat and it was very slow to get help.

I give it 3 stars when it works, which is about 50% of the time. My base is Bali, Indonesia, so I never tested it from the USA. The service has had numerous issues. When making overseas calls to the UK and everywhere else, I was getting cut off after 15 or 30 minutes, no connections, and there were fade in and outs. I've had to reinstall the app twice to fix the apparent issue, and it didn't help. The support staff does answer, but what they know varies from person to person. They gave me an Int'l number to test, and it asked for a pin (beforehand, my Int'l calls did not ask for a pin). The number gave a message that it cost 41 cents per minute and I have the free Int'l service. The issue was upgraded, and I never heard back. SKYPE had a drop call problem, too, but not this bad. Sometimes, I have to call multiple times to get a connection. I paid the annual fee, and I feel stuck and too busy to port the number to another company. VoiPly offered me a $5 Amazon gift certificate to make a positive review, but there's no Amazon in Bali. The service is, bottom line, "buggy." My WIFI speed is 40 Mbps download and 14.3 Mbps upload. That's fast enough to stream HD on multiple devices; however, the Voiply cuts out with a WIFI error message: "workflows could not run because too many events triggerd at the same time." I was told to reprovision the app. It didn't help. Never had an issue like this with SKYPE. If I had to do business using this service regularly, forget it.

Worst phone system I have ever used and customer service is even worse.

I have had Voiply for 18 months. In the past few months, the service has had numerous issues, When making overseas calls to the UK, I was getting cut off after 15 or 30 minutes.
Then, my ability to call certain overseas numbers just stopped, and it has taken almost 4 weeks to rectify this.
Finally, I have lost the caller ID name information on incoming calls, all I get is the number. No matter how many times I call Voiply, there is a new excuse for the problem.

I've had Voiply for 2-3 years now and have not been overall happy with the quality of their service. The device has gone out many times, for both outbound and incoming calls. The voice quality is inconsistent, sometimes sounds far away, digitizes the sound, and will accentuate the back ground noise. Customer service has been ok, most of the time but not today. It would be easier to overlook these issues except that they keep raising the price every few months.

Been with Voiply abt 3 yrs. Used to be the BEST. Their Chat Tech Support was Stellar! But, AI seems to have taken over: no more Chat Tech and Voiply's Robocall Defender App is the WORST> It marks EVERYTHING "Scam Likely". Sad example of what we have to look forward to with the take over from AI

worse company ever......all they do is lie.....they also can not read english......they stole my number and there so call hd is so not hd as I got 1 call and it was scratchy as hell....there phone app also sucked and that was where I got the 1 call......they claim my number was ported but never got a dial tone & stole my number as I went back to my previous carrier and got screwed by them as well......voiply loves to explode people's head & lie so much.....tell them no need to reply and they send pointless emails that has nothing to do with issues I had

BUYER BEWARE!! Voiply's unlimited residential plan is not unlimited. If you use more than 500 minutes, they charge you 15¢ per minute. However, that is stated nowhere in their agreement. What is in their agreement is vague verbiage that allows them to charge you if they don't agree with your use of minutes.
They are liars. Their unlimited plan is false advertising, as you are actually limited to 500 minutes. Which is ridiculously low! They will also saddle you with a bill they will not refund. Despite their shady business practices being called out.
They should have a disclaimer, on the advertising, of how much unlimited really means to them and what happens if you go over their NON unlimited minutes.

Poor customer service. Long wait times when trying to reach someone to communicate with. I waited 36+ minutes with no response. I sent an email and had to wait 2 days for a response. They overcharged me for services and would not refund their mistake. After taking a monthly payment, they suspended my services the very next day and was unable to use my phone. They would not provide a refund for the time that my services were suspended. They took my money, didn't provide a service or refund for lack of service, let alone, never apologized for the error. Upon cancelling their service, they would not fully cancel the plan until they receive their equipment back at my expense. They would not provide a free selt return label due to their poor customer service or error. All this did was cost me money for services that were never really rendered. Worst company I have ever worked with. I would not recommend them at all. Suggest to go through another provider.

When I checked to see my new annual bill for my voip services, I noticed that the bill had increased by $30.00 for 2025. I called customer service and she sent me a breakdown of charges including state, county, and federal taxes. For long distance, it's $30 per year. Their fees for just having the service is $59.50 per year which equals $89.50 per year.

On their home page, it states, "Get Reliable and Unlimited Home Phone Service for $8.95/mo", which is very close to the state, county, and federal taxes and fees. Nowhere is it mentioned that they tack on an additional $85.00, per year, which really jacks the price up.

So automatically you will pay $8.95 (taxes, etc.) + $7.45 (their fees for long distance and just having the service. This practice is illegal. It's called switch and bait. Trust me, once I'm hooked up with OOma, I will be filing a complaint with the FCC on these people.

I would appreciate all of us who are complaining about this report it to the FCC. Thank you.

I had a terrible experience with your service. One of your agents was rude, used inappropriate language, and then ignored me before hanging up the call. Your chat support team also didn’t respond to my queries.

Additionally, I made multiple payment attempts, but the amount was deducted, and my issue wasn’t resolved—nor was my payment replaced.

This has been a highly unprofessional and frustrating experience. Based on this, I strongly advise others not to use your services.

Please take this feedback seriously and address these issues immediately.

Voiply uses deceptive advertising to market their unlimited residential plan. While their sales page claims that you can pay a monthly or annual fee for unlimited calls, they do in fact limit your outgoing calls to 300 minutes(!) a month. They charge ¢1.5 per minute after this. Although limiting outgoing calls is a common practice among many VoIP providers, most tend to be open about it, and state this on their sales page. They might say that outgoing call minutes are limited to the amount that most customers use in a month. A trustworthy company would put an asterisk next to the word "Unlimited" and set a limit of about 3000 monthly outgoing minutes (on average). Voiply, however, sets the bar ridiculously low at 500, and you will only find out if you go over their undisclosed limit as I did.