V-move Removals + Storage Recenzje 

234
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

It is reliable service that works around the clock. Very efficient, no surprises. We've used for 3 moves in past 5 years and there is always a good thorough and thoughtful crew on the job. Our move... Zobacz więcej

Oceniono na 5 z 5

These movers did a great job getting a 3 bedroom apartment with no previous packing done set up in a new location in half a day. They helped with packing, unpacking and assembling furniture, all with... Zobacz więcej

Oceniono na 5 z 5

Excellent experience! The movers were fast, careful, and very efficient. The price was reasonable with no surprises, and they made the whole moving process easy and stress-free. I would definitely use... Zobacz więcej

Oceniono na 5 z 5

5STARS! the team were incredible - efficient, thorough, kind & worked so well to move our home. They were done in 5hrs which is so so much quicker than expected. They had helpful tips along the way to... Zobacz więcej

Informacje dotyczące firmy

  1. Usługa transportowa

Napisane przez firmę

We are a Sydney home and office removals business that offers quality service for your local, regional, commercial and interstate moves. We are based in Sydney’s Inner West and are located in the Summer Hill/Dulwich Hill area. Our clients range from Sydney CBD and North Sydney offices, travel agencies, colleges to families moving house and students vacating units. Our removalists are hardworking, trained professionals who will treat your belongings with the utmost care. They will not stop until the move has ended! We have built a strong customer base with repeat clients whose needs we have come to know well and we would love you to join our happy customers too.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

234 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 33% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(234)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 45

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Highly recommend Vmove

We have used Vmove twice in the last 2 years and their service, communication and efficiency are excellent. Their rates are very competitive and fantastic value. Would highly recommend Vmove!

23 listopada 2023
Oceniono na 5 z 5

Called and asked if V-move could move a…

Called and asked if V-move could move a few things within ASAP. I was told 'no problem' and it still could be done before Christmas. I was quite nervous as almost everything was damaged ( different moving compagnie) last time we'd moved. But the guys from V-move came in and did their job quickly and efficiently. They were very friendly and within a few hours the job was done. I definitely will call them again next time I move.

12 grudnia 2023
Oceniono na 5 z 5

VMove were amazing and very reasonably priced

VMove was absolutely fantastic with our interstate removal. The price quoted was fair and the three gentleman, who helped move our things, were punctual, efficient and very polite. The unloading at our new house, was also very smooth and efficient. I’d recommend VMove highly. Well done and thank you so much for making our interstate move so stress-free.

15 grudnia 2023
Oceniono na 5 z 5

Very professional

Very professional and patient with us during our move. Arrived on time and could not be more helpful with deciding on which items should be packed first. Highly recommend their services.

23 listopada 2023
Oceniono na 1 z 5

Very stressful and absolutely disgusting service

I would rate my V-Move experience as zero stars if I could.

The mistake we made was to follow the V-Move sponsored link on Google. We completed the online quick quote form for a 3 bed unit / house. I mentioned in the comments that we were on the 2nd floor with no lift access, although the hallway steps were wide.

Our move was confirmed quickly although I was suspicious when we were allocated a 30m3 truck with 2 removalists. I called the office and suggested that this didn't seem right but was convinced by them not to worry because the team would call in and request assistance if required, or make multiple back & forth trips, until midnight, as required. I did point out that the storage facility closes at 6pm.

Although I was promised a 7am start, the team did not arrive until close to 8am. The van was covered in graffiti and the 2 men popped on V-Move shirts before they rang the intercom. Apart from the furniture, everything was packed by us and organised, so this should have been an easy move. The men were desperately slow, carrying 1 dining chair at a time down the stairs. I can carry 3, and am two to 3 times their age. Small light boxes were also carried individually. It was torture watching them. When I mentioned the offer from their office to call in and ask for help, I was violently blamed for ordering 2 men and a truck, which I obviously didn’t.

At about 5 hours in, a call was made to the office and another man arrived in a van. However his van was full of packing materials so could not be used. With the additional man there was a build-up of belongings, furniture and boxes on the grass verge. This included an expensive cycle and paintings. These could have been stolen. None of the furniture was wrapped as promised.

At about 6 hours a massive 10 tonne truck arrived with another 2 men. This is the truck we should have been offered in the first place. The apartment was finally packed up at about 7 hours in. It then took 2 – 3 hours to unload the trucks into a storage facility that was only 4 kms down the road.

Although the storage unit was 8.2m x 4.6m in size, V-Move managed to so inefficiently pack it that it was not possible to collect items. There was a 3 door wardrobe strategically placed at the door and it was not possible to gain access to the other items in the unit. We had to pay another 2 men independently to move all our possessions into another storage unit so we could actually access our property. Of course, items were damaged, furniture was scratched, mattresses were not covered, etc.. We didn’t claim. V-Move were so aggressive and rude that we decided just to accept this as a very poor experience rather than put ourselves through any additional lies and stress.

The cost was exorbitant. There was a $500 call out fee for the final truck, which I was told by the office we would not be charged for as I did honestly state that the contents of a 3 bed unit needed to be moved. And of course all the 5 men were charged for, rounded to the closest hour.

If we knew that V-Move outsourced their work to 2 men and a truck then we would never have gone with them. These guys cannot be trusted and of course it’ll cost you a small fortune. Stay clear of them.

19 sierpnia 2023
Logo V-move Removals + Storage

Odpowiedź od V-move Removals + Storage

You can't rate 0 stars :D you booked us online without giving any info. Except addresses of course. Also the truck CK03TF is registered for vmove, so not sure about your claim that we sent random guys. We are based in inner west and trucks get taged there.
1. You pointed out about crazy selfstorage that closes at 6pm 2 day in advance, you were moving in busy season, all trucks booked out teams as well.
2. So two men were late, stuck in traffic going to Eastern suburbs wow, you have only one road to your place.
3. Yes we can carry three as well but not in art deco building were everysingle scratch can be seen. Imagine your review if scratched anything would have ended up in 60 minutes or something.
4. With boxes, not sure, if you put 4 boxes on trolley that weighs 25kg each its 100kg, I'd rather see your eyes suffer than empoyees back.
5. We sent help. How often things get stolen in Bellevue Hills? Only white collar crime. Furniture was wrapped in blankets.
6. I mean such a big unit, and we fit everyhing. What about strategically placed waredrobe? why not tactically? So like you said you are moving interstate and you dont need accsses tou your stuff, come on.Items damaged by who and scratched? should have contacted to see if it was us or 2 independent men.
7. Very fair cost, rounded to the closest hour, in your case i did by minute so you would not object it, so yes very fair, two trucks and 5 men completed your job, the cost should be very high, but in your case it was fair.Nobody charged you $500 call out check your invoice.
8. Any move costs a small fortune.

Oceniono na 3 z 5

The moving takes longer time than I…

The moving takes longer time than I thought.

9 listopada 2023
Logo V-move Removals + Storage

Odpowiedź od V-move Removals + Storage

Dear Boyu, thank you for you review.
You moved from apartment block on Mascot to apartment block in St Leonard's. The move took 7hours. The reason it took this long is that at both locations movers had to share lifts with residents who were going in and out of building.
I think it took as long as it takes

Oceniono na 5 z 5

Very professional

Very professional. Not wasting any minutes. Carrying items from truck to rooms upstairs in one go, not dropping down and picking up in multiple steps.

1 listopada 2023
Oceniono na 5 z 5

Fantastic service all round!

Fantastic service all round! From the booking to the execution. Staff were friendly, helpful and patient. The removalists were on time, worked quietly and efficiently and the job was done before I knew it. I wouldn't hesitate to recommend them.

27 października 2023
Oceniono na 5 z 5

Easy process from start to finish

The whole process was easy from delivery and collection of the plastic packing boxes to the absolutely wonderful guys doing the move - great guys, so friendly and efficient - highly recommend this company

16 października 2023
Oceniono na 5 z 5

Amazing.

What an easy and professional moving experience we had. Amazing service, no job was to difficult. Would definitely use
V Movers over and over. Very highly recommended.

16 października 2023
Oceniono na 5 z 5

V-move were excellent

V-move were excellent. The guys who collected & delivered our furniture were polite, efficient and careful. V-move was very organised and responsive. Would recommend

18 września 2023

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