Thank you for taking the time to share your feedback. We’re sorry to hear that our introduction audio guide did not meet your expectations.
Our introduction audio guide is intentionally designed as an introduction to the history of the Medieval City of Carcassonne. As clearly stated on our website, its purpose is to provide visitors with the essential historical context before or during their visit, rather than an in-depth commentary. If you were already familiar with the city’s history, it’s understandable that some of the content may have felt repetitive.
We also explain on our website that the audio guide available for purchase on-site for the Château and Ramparts is a complementary product focused specifically on the Château and Ramparts. By contrast, our introduction audio guide covers the Medieval City as a whole and provides a concise overview of its history to give visitors the broader context before exploring the site. These two audio guides are therefore designed to complement each other and provide a more complete experience, rather than being comparable products. If you were already familiar with the history of the Medieval City, it’s understandable that you may have found our introduction guide less useful.
That said, we truly appreciate your comments and will take them into account as we continue improving the content of our introduction audio guide.
We hope, however, that the booking process, ticket collection, and overall service provided through our website met your expectations, as making access to Carcassonne as simple and seamless as possible is one of our main priorities.
Thank you again for your feedback, and we hope you still had a wonderful time exploring Carcassonne.
