Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Your product arrived damaged and crushed! Wheels are not true,balanced and round. Missing bolts and nuts for accessories....batteries not up to standard....will not show charge levevel upon reques... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

The bike was bought from a 3rd party reseller. Apparently new but returned by original buyer. Understood why after assembling. No way to adust brakes to operate safely. Finally brought to local bike s... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

At the time I bought my e-bike (step-thru Breeze) it was almost 30 years the last time I rode a bike, at 65 years old the knees don’t work as good as a 30 yo so having the pedal assist got me out of... Zobacz więcej

Oceniono na 5 z 5

My VB1 has given me my freedom back! Arthritis made driving painful, but now I zip to the library, pharmacy, and meet friends for coffee. The basket holds everything. It feels safe and secure, and the... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep rowerowy

Napisane przez firmę

Viribus offers an extensive selection including adults trikes, electric tricycle, mountain bikes, electric mountain bike, electric folding bike etc.


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

119 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 62% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Power to push through beach sand

After riding underpowered folding ebikes on the beach, I welcomed the power of the Viribus Getaway to move through most types of sand. While no fat tire bike is capable of negotiating loose sand, you need power and torque to get through the mushy sand that forms the boundary between the hard pack at the ocean edge and the loose sand above the high tide line. The Getaway had no problems - allowing me to extend my time on the beach (lol... get back before high tide pushes the water up to the loose sand!)

I had no problem loading the rear rack with all my surf fishing gear. The ebike had plenty of range for my purpose, could be quickly charged and fit inside my Prius when folded!

5 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

The bike is good for the price and some…

The bike is good for the price and some of the extras. However there are a few smaller things missed. Seats are small and uncomfortable, no shock absorbers to alleviate bumps and gear ratios are way too low especially if using the electric. Regardless it is a decent price for what you are getting.

31 października 2023
Oceniono na 5 z 5

Nice Trike!

Overall great packaging and shipping, assembly instructions/pictures are a bit lacking when it comes to putting it together but it seems to be a good quality trike. Thank you

21 października 2023
Oceniono na 5 z 5

Love My Bike! (Comments from a Novice)

The bike was received quickly, within a week. I am a novice in putting bikes together. The videos made it seem so easy that I thought I would have no trouble. However, my bike came with the front fork facing backwards. It took me a while to realize it when the front wheel didn't go on. I was unsure what to do. I did try taking a wrench and unscrewing what looked like a large nut on the steering column but it was on very tight and I was afraid of forcing something that shouldn't be forced. I looked at the instruction booklet again and also reviewed the videos but nothing addressed what I was seeing. I called the company and was able to speak to someone immediately. My issue was redirected to a technician who would get back to me in 24 hrs. Which he did. But by then my husband who has had experience, helped me put the bike together. I definitely needed his strength in loosening the nut that I had initially worked on. We got the bike together and the brakes adjusted. It really was a simple process but for someone with no experience, I could have used a bit more information in the videos. I DO THINK the videos are an excellent way of showing the how. Oh, it would also have been a big help if the multi pronged wrench shown in the video could be included. I am super happy with the bike. It is just what I wanted.

25 października 2023
Oceniono na 4 z 5

Great product but slow customer service

We ended up buying 3 E-Bikes of different kinds. Very happy with all 3. Customer service is very good and very considerate of the customer but very slow to respond. Likely due to being understaffed.

21 października 2023
Oceniono na 1 z 5

The bike arrived with a bent fork

The bike arrived with a bent fork. The front wheel doesn’t fit. Can’t use the bike.

25 października 2023
Logo Viribus Bikes

Odpowiedź od Viribus Bikes

Dear Mr. Frayne,

We are sincerely sorry to hear about the issue you encountered. This is certainly not the experience we intended for you to have.

Our team has taken immediate action and has contacted you to resolve this issue. We have arranged to send you a new set of parts to replace the damaged fork and ensure your bike is in perfect working condition.

Please accept our apologies for any inconvenience this may have caused. We appreciate your patience and cooperation as we work to make this right for you. If you have any further questions or concerns, please don't hesitate to reach out to us.

Thank you!
Viribus Customer Support

Oceniono na 3 z 5

Putting it together

Didn’t like the fact that it came in one box in pieces and I had to try to find a neighbor to help put it together. It sat in my garage for almost 2 weeks before I could arrange for help.

25 października 2023
Logo Viribus Bikes

Odpowiedź od Viribus Bikes

Hi James,
We sincerely apologize for the challenges you encountered while assembling our product. Your feedback is invaluable, and we have taken action by involving our product development team to address this issue and ensure future improvements.

We appreciate your input, as it helps us enhance our products and customer experience. Thank you for choosing our product and for your helpful review. Do not hesitate to contact us if you have any further questions and need assistance.

Thank you.
Viribus Customer Support

Oceniono na 5 z 5

Just what I wanted

Fast service, just as advertised, Customer Service was easy to contact when I had a question. They responded quickly, and then they resolved it immediately. I had bought a regular electric bike and was just too old to really ride it and enjoy it.
For a couple $100 more, I can join all my friends on their bikes. It's the latest thing at all the campgrounds and we camp regularly. If you are hesitating to order from this company, don't wait. I'm a real person. Nobody made me do this review, and I'm completely satisfied.

25 października 2023
Oceniono na 5 z 5

Love this bike!!

Love this bike!!! Great quality. Great size. Super nice looking. Long battery. Has an alarm!! Highly recommend!

23 października 2023
Oceniono na 1 z 5

The front brakes do not work after…

The front brakes do not work after multiple adjustments, the basket did not come with appropriate hardware, and I have been waiting for days for a live person to contact me about my issues

12 października 2023
Logo Viribus Bikes

Odpowiedź od Viribus Bikes

Hello Wen Tung,
We truly apologize for your negative experience and will do everything we can to properly resolve the situation.

Your query has been sent to the associated department and they will be contacting you as soon as possible.

Thank you.
Viribus Customer Support

Doświadczenie Trustpilot

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