Virgin Mobile Recenzje 

Very complicated and dysfunctional customer service. Spent 25+ minutes just to ask an engineer to come put a socket. On the day if the service I called to upgrade my package, and they said I can only do it if I cancel the work order after spending 45+ mins on the phone. I'll leave as soon as I can.

I recently left Virgin as they increased my package by £72 a year and the awful customer service.I struggle with the Internet at my age and it takes over an hour on chat before they put you through to a person and then they cut you off. Additionally they took ages to send me an envelope to return the router (which I posted on the day of receipt) they then sent me 2 threatening texts and 2 threatening emails as there chosen return method Yodel took17 days to deliver.Never again went with plus net they answer the phone in 5 mins and sort everything for you,and they are cheaper

Worst company ever
This is a company that cheats on you and steals your money. I arrived use on October 31. I saw virgin booth at Dubai airport. The seller (Filipino) convinced me to buy a one year subscription which costs 1750 aed. I told her I will be in UAE for one week only but I need the no. for banking business. I gave the number to my banks and then left thinking everything is ok. After one month virgin suspended my account because they need to update the id card and this only occured through physical appearance. That I was not told because if I have been told I would not have been in trouble now. The seller did not tell me this because she was concerned to sell me the one year subscription to get her commission. Now I have an urgent business with my bank and the banks sends the otp to the number that is blocked. I tried to solve this with Virgin. Every agent gave me the song and dance. I sent all info including my Eid card and my passport but they kept asking for more demands. All of this in order to extend the blocked phone for another week, which btw I have paid for it. No help whatsoever from those agents. Instead they are making things worst. This was a lose of 1750 AED from a company that cheats on you. Lousy business and terrible service. If I can give them minus ten then I would have done that

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Desagradablemente inútil y pérdida de plata, probablemente porque son de pendientes de Movistar, los ladrones mayores en el universo.

I travelled abroad and bought an international bolt on package. I arrived in Argentina and had n network nor could receive any OTC. Hence I was unable to bank, contact O2/ Virgin or do anything. I finally was able to lend a mobile and after 2 days of trying to get through (2 calls dropped after 20 minutes) I did get through and my connection was slowly restablished. I submitted a formal complaint and they have failed to reply to my messages. I have no option to start legal proceedings under schedule 2 pf the 2015 CPA.

Well yes I’m leaving a 5 star and considering I purchased an eSIM and it still doesn’t work you wouldn’t expect it to be different, but after your sales assistant in Dubai Mall in downtown called Santosh Gupta spent 4hrs trying his best (2 x 2hr visits) while serving other customers and being so attentive to all of us was unbelievable. I own my own company and wish I had staff like him working for me, we would be doing twice as good as we currently are. 100% attentive, gave good information, easy 5 stars and an absolute star in your company, who single handed saved you from a bad review so massive thanks for employing this superstar now please fix the eSIM issue pleaseeeee

Terrible mobile signal... no reception at all in the my garage :( showing 0 bars

I would make this 0 stars if it was an option.
The customer service has become horrible. I was charged a US roaming fee from inside Canada and had to escalate to a manager to get it removed because the customer service agent was unable to make the adjustment.
The supervisor that I was escalated to suggested that I was lying and told me that if it happened again they would not correct the charge.
Brutal, go with another company.

Really glad VM moved me to 02, but I've had dealings with them since then anyway.
Customer service is really not good. No replies or wrong replies is my experience.
I groan if I need to contact them. Not really what Branson talks about when he promotes the company is it.
Wouldn't go back to them again.

My mobile would not connect to any network. I tried everything, no joy. I phone support, on the line for 1 hour and 21 minutes. transferred to x3 different people. Still not resolved.

If I could give zero stars, I would.

My last attempt to reach tech support was a nightmare. You’re forced to book a callback, but they don’t tell you what time slots are available or what format is accepted. Guess wrong three times, and they hang up on you—then you start the whole process over again. When the callback finally comes, it’s five hours early because they haven’t accounted for my time zone. The agent, predictably offshore, struggles with English, so every sentence has to be repeated—twice—and still makes no sense.

Sadly, that kind of support is par for the course with most phone companies. But Virgin takes it further.

They keep adding or removing features without notice, pushing you into buying or canceling services. What they don’t tell you is that this voids your entire package, even though your contract length remains unchanged. It’s deceptive and infuriating.

And the service itself? Terrible. I pay $88 a month, and the data coverage on the 100 km stretch I travel for work and shopping is about 20%. Phone signal is slightly better—but not at my home, where it’s never worked. Virgin’s solution? “Reset your network.” I’ve lived here for four years, gone through two phones, and that’s still their answer.

Virgin Mobile has been consistently unreliable, misleading, and frustrating. I wouldn’t recommend them to anyone.

Porquería de "servicio", solicite portabilidad, me bloquearon la SIM con el operador anterior hace más de un mes y no me han entregado la nueva SIM ni han solucionado, además me han hecho comprar varias SIM y dicen que no sirven porque la numeración y la red no son compatibles, cosas que no entiendo porque se supone que las SIM que me han hecho comprar y perder plata son de Virgin y no de otro operador, DEFINITIVAMENTE NO LES RECOMIENDO PERDER TIEMPO Y DINERO CON ESTOS ESTAFADORES DE VIRGIN!!

Worst internet provider I had in years. Never works, absolute nightmare to have a zoom call and every single person in my neighbourhood that had Virgin had the same problems for months. Everybody contacted costumer service repeatedly for months and nothing was done to adress the issues.

To work from home, my laptop has to hotspot my mobile on 5G the whole day - as it’s more reliable than Virgin. I would give it a 0 stars if this was possible.

If I could give zero I would! The most frustrating company I've ever had dealings with. They will do anything to avoid connecting you to a human being to discuss a matter, send enforement notices to you before a payment is even due and threaten legal action. YOU NEED TO LISTEN TO CUSTOMERS! STOP THE FAILED AUTOMATIVE NONSENSE. Arrogancy at the highest level!

I cancelled my contract at the end of its duration and was assured I would not be billed for any further amounts. This morning I received an email telling me I would be billed £66 in 2 weeks time. After over 9 minutes listening to various automated voices trying to put you off speaking to someone I was eventually connected to a real person. Their automated services are the worst I've ever encountered with any company and there are plenty of bad ones out there. I was told that the email was automatic and I would be receiving another one in a few days time confirming I owe nothing. When I asked why I had been sent one with incorrect information, which had caused me considerable concern, I was told it was automatic. When I protested it was wrong and they should sort their systems out the person I spoke to didn't seem to get it and kept repeating it was automatic and not to worry. I am worried. Really appalling experience and not confident it's been sorted.

My phone got stolen in Barcelona on Friday. We have ordered a sim duplicate the same day and it still hasn't arrived! Not on the 22nd which a working day, not today! Today the guy called to say he came to a wrong address and never came to the right one. What a disaster! How long shall someone stay without a mobile in their opinion? No words really. Horrible experience.

Mucho más barato que la competencia y la misma cobertura que AT&T.

Merece la pena comprar una SIM y gestionar la recarga desde la app

This company's network is terrible in northern Alberta northern BC Northern Saskatchewan and I've heard many people complain about its service in Ontario but I cannot address that directly
The biggest problem I find is that there is for all intents and purposes
No useful customer service their entire strategy seems to be to make it as difficult as possible to speak to someone and yet pretend that they are open and accessible
The chatbot is completely worthless if you do manage to log in most of the time they simply run you around in circles until you run out of time and quit

I have been able to get one or two small issues resolved to a phone call but on average you are looking at roughly 1 hour more or less to get through I drive for a living and have to contact them when I am on the road which means in that 1 hour on very likely that a person will lose service
The truth is I was unaware when I moved over to Virgin that they were owned by Bell in my case I'd have been aware of that I would not have gone with virgin and I really don't have that many ideas as to what they could do better being that they are owned by Bell the biggest problem is integrity Bell doesn't have any and therefore virgin cannot either

Terrible customer service and staff have no clue what department customers need to speak to - they don't care, as they do not reply to any reviews - customers beware and use someone else