Vinfolio Recenzje 236

Very good collection of nice wines at a competitive price

all I've had is great service with VinFolio

After almost one month, no resolution of the problem nor an update of the situation! Basically, I gave paid wines and at the mercy of Vinfolio to enjoy them!

Great customer service. Very responsive and helpful to questions.

Great product selection. Superb service.

need to create a mobile friendly vincellar interface, and also Android app

Your service has been everything I would expect from a personalized and professional remote wine cellar. Thanks Rachael and Vinfolio.

I have an outstanding delivery request for over a month. After repeated contacts to customer service there is still no date and no clarity on when the delivery will happen. Completely unacceptable approach towards service levels and basic customer support.

Our group event required Vinfolio to ship to 30 different locations with short notice and they did a great job of getting it right. All boxes were delivered on time and in good shape.

Sarah Parker is a joy to deal with, always very helpful. Thanks as always

I have been a multi-services customer of Vinfolio for close to 20 years and am a huge fan. I store wine with them, shop for hard to find bottles, and use their software to manage my collection. Highly recommended on all counts!

Website needs better customer interface. Very difficult to figure out how to move more than one brand from cellar to delivery.

please get back to me on my long outstanding missing bottles

Excellent service in getting my shipment out quickly before the weather would prevent it from being shipped until the fall!

Its actually hard to to navigate the vincellar experience.

Also, i get three reminders a day to review vinfolio. Feels like they are spamming me to review them, when i spent over a year trying to contact them to store my wine.

Extremely slow availability in wines ordered. Still waiting on bottles ordered over a year ago

Great service by Peter. Very satisfied

Customer service has been very helpful in expediting our wines and following up on delayed shipments. thank you!

Horrible experience. I ordered bottle of wine, they delayed the shipment over and over. I never received the wine.

Vinfolio's overall execution can improve in several areas:
1. Customer service - The current methods to contact Vinfolio are rudimentary (phone & e-mail only), which leads to instances where e-mails go unanswered. The service staff is courteous and helpful (if you can contact them), but the customer service experience is very much hit-or-miss and therefore has a lot of room for improvement.
2. Inventory management - This is Vinfolio's weakest area in my opinion. The delay between the time wine is shipped to Vinfolio and when receipt at Vinfolio is acknowledged varies widely, but 4+ months is not unusual. You then have to wait for the wine to show up in your account for an additional period or several weeks or months. If you are not a meticulous record keeper, you will certainly have trouble managing your collection in Vinfolio's storage service.
3. Purchase fulfillment - I purchased a few wines from Vinfolio back in mid-2020 and I am still waiting for some of them to be fulfilled and added to my collection. I realize that sometimes the wines are sold for shipping at a later date, but in most instances, the wine arrives much later than advertised at the time of the sale. The difficulties in purchasing wine from Vinfolio are compounded by the inventory management issues. It is unlikely I will ever purchase wine again from Vinfolio.
4. Web interface - Vinfolio's Vincellar solution is my favored cellar management solution. I like the overall way in which information can be accessed, selected, and exported. It does have some room for improvement. For example, I should be able to rename a storage location or a wine purchase source, but can't. I should also be able to delete a storage location or wine purchase source that is not associated with any wine bottle in my collection. When Vinfolio adds wine to your collection (because they received it and are storing it), they add temporary storage locations that they forget to delete when they are finished with the data entry. The result is a wine storage location list that is littered with useless temporary locations that I did not create.
5. Mobile app - It's inexplicable that Vinfolio does not have a mobile app for Android. Having to access a web interface when I want to check my inventory or the cost I paid for a bottle of wine when I am on the go is unnecessarily clumsy. Having to open a browser, authenticate, and try to use a web interface that is not mobile-friendly (although it is responsive) is disappointing.
6. Inventory service cost - Vinfolio charges a flat rate ($50 per month) for the amount of bottles I currently have in storage. I would be willing to store more wine at Vinfolio, but given the previously discussed issues, I do try to avoid using the Vinfolio storage service. This increases my storage cost per bottle to a point where I have to make a decision whether to continue using Vinfolio to store my wine. Most wineries will not ship to my location, which makes a wine storage service a necessity, but the final answer may be that Vinfolio is not the adequate choice for me.