vineyard vines Recenzje 

First, I have ordered online and in person in the past with no problems. I had to send a Heritage sweater back for a smaller size. The new one came and when opened, the package itself and the sweater smelled so awful, I have a hard time understanding how it could have been sent to a customer. I cannot return, either because it was on sale, or because I had needed a smaller size. Not sure which. No return label will print, which I understand, however, after contacting them through their e-mail, with no response, I am sending the sweater and what it was sent in, at my own expense, back to their customer service. Either someone does not have a sense of smell, or didn't care, and just shipped it out. Thank you.

Horrible service i placed order for second business day had not received email confirmation. I called no one answered. Live chat offline. Where is my order

I ordered 2 polo shirts but only arrived one. And the size of their products is also Not True to size. Never buy it again on their website.

THE ABSOLUTE WORST CUSTOMER SERVICE. It doesn't exist. NEVER buying anything from them again.

Received collared shirt as gift, size labeled "XL".
Tried on, much much larger than any XL sizing
I've ever bought or seen. (Tent; Muffin Top)
Don't have tag or gift receipt. Called company for
remedy ; exchange. Company rep rejected all.
If Ian or Shep bulk up to 350# this shirt would be
a perfect addition to their wardrobe. Let me know.

Vineyard Vines' Saltwater Quarter Zip is my new go-to piece for casual wear. This pullover has the perfect balance between comfort, style, and practicality, making it a staple in my wardrobe.

Firstly, the quality is outstanding. The soft, durable cotton blend has held up beautifully, even after several washes. The French terry cloth inside is a treat, providing a warm, soft feel against the skin that's perfect for those cooler days or evenings on the coast.

In terms of style, the Saltwater Quarter Zip is a real winner. The sleek, classic design can easily transition from a day out boating to a casual dinner date. Its versatility is a key strength - it pairs well with jeans for a relaxed look, or khakis for something a bit more refined.

The subtle embroidered whale logo on the chest is a nice touch, signifying the brand's commitment to quality without being too flashy.

The fit is true to size, offering enough room for comfortable movement without looking baggy. The zipper is sturdy and smooth, allowing for easy adjustment to suit the temperature or your style.

Overall, Vineyard Vines' Saltwater Quarter Zip is an excellent investment for those seeking a high-quality, versatile pullover that embodies the relaxed, coastal charm this brand is known for.

If you're looking for mediocre quality at a high price, Vineyard Vines is for you. Customer service isn't any help and returns are a nightmare. I returned two items over a month ago and still have not received credit for the items I shipped back. I inquired about my return to customer service and they were absolutely no help at all. A monkey could have done the paperwork in a month but yet, here we are. Pathetic way to run a company.

Poor customer service at this location. Very rude. The manager needs to how to talk to people politely and not assume just because I’m Asian and think I’m cheap. Yes she gave my family attitude bc we return 2 items for our son with tags on and not worn. She spoke down to me and my wife is Caucasian and gave her back bc the manager spoke down to me. Then the second time we came in and she said oh hey it’s you guys welcome back. This store is not all that drive a little more to Easton and given better service and employee not following you. Oh and hey I called corporate just to let them know and they said a district manager would call back in 24 hours and been 3 weeks plus. No regards to customer. I also found out that they put a block on my military discount as well. Customers be ware. Not luxury retail store.

I purchased a sweatshirt as a Christmas present. After being worn once and washing on delicate the shoulder seam came out of the wash and was all apart. I immediately contacted customer service who provided me a return label. It is a month later and they are stating the return has not been received. It is not my fault it is lost. The refuse to do anything until they receive the sweatshirt. I have provided pictures as evidence. I filed a Better Business Bureau complaint

Fabric ISNT soft and tailoring is
designed for the obese. Im a 6', 175 lb guy, with a waistline 32'. That covers a huge percentage of male population and the length of shirt arms and body of shirt is appropriate for a large but the mid body of shirt is much wider than the shoulders And the quality of fabric is so stiff that it doesn't conquer to the body to lay a little more flat. Looks disgusting. Like something A young teenager may have tailored in home economics class. $170 for an experiment to see if it shrinks down in the right areas, lol, and fabric loosens a little. Do not approach this company. Terrible integrity.

horrible communication, i paid for my order and got free shipping. when the package arrived 4 days late the mail carrier said i had to pay $10.59.

i had forgot to order something so i ordered a second item on 11/26/22, today is 12/15/22 and i still have not received anything i called several days ago and they said it was returned to sender and possibly put back in inventory and there are no more in stock so i could choose a different color or would have to wait for a refund which would take days.

i was told i would recieve a email whether it’s been put into inventory and sold again to someone else even though i paid for said sweater.. i still haven’t received a email and can’t get an answer other than “we will get back with you”

will never order again!

I tried to by online, they did not place the order BUT did charge me for it.
Tried to contact them through e-mail, they didn't respond, then I called; after 20 min wait they picked up and said there is nothing they can do... now I have to fight my bank to get my money back.

UTC mall. Sarasota Florida. Not everyone is a size small or large. Literally no sizes over XL at all. I know plenty of men who are XXL XXXL. Can you elaborate please

ORdered something and realized within a second it was being sent to the wrong (old) address. I sent an email that clearly wasn't going to be answered and referred to their 800 number. An hour later, I have listened to the same 30 minute recording of country music and no one ever picked up. I attempted to call the corporate office and got the same recording. Their "online chat" is off line at 3 pm. Really unacceptable.

Order number 31499882 PERFECT execution! This one was a slam dunk Sherpa pullover is so soft looking forward to wearing it up North. Delivery and product 10 out of 10

Oh my gosh... the items are received in a timely manner and are cute but IF YOU ARE EVEN A BIT UNSURE ABOUT YOUR SIZE, do NOT order from them!! I ordered a bikini that with duties ended up being $394. For ONE bikini. Which is fine - it looked cute, I bought it. It was cute but huge so returned it with UPS tracking and it has been almost 5 weeks since returning it and no refund. Like everyone here says, same canned "We're SO popular and SO busy we'll get to you as soon as we can!" email. NO personal contact, no help. I called and requested a refund finally. The friendly guy said "sure! Within 3 days." Guess what? No refund. I have had to go through paypal now and waste more time. I hate to do this but I am sad b/c I used to love buying their clothing in Naples, FL... but never again.

Trash customer service. Sent 14 emails and got the same ‘pre-written’ reply for every one of them. Called and spoke with representative, they did not do what they promised. Worst customer service in US apparel market.

Would give zero stars if it was possible. They refuse to reply to customer service emails, after I recieved a damaged item in the mail.

Terrible customer service! Won’t answer phones or emails! Canceled my order on me after I placed my order online for a week and won’t refund my money to my credit card! Why anyone buys from these suckers is beyond me!