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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Fantastic customer service, I ordered a top that was too small, they never had the top in stock in the size I wanted, they held on to the same top in another colour for me to exchange and just couldn’... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I've been ordering from Village Kids for a few years now and am always happy with their service. Prices are great and the items advertised are always available, unlike some other retailers. I've recei... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Missing order.... ordered £200.00 on Black Friday, to be told it was delivered snd signed for, contacted 15 days ago and had no updates, information, generic automated emails from staff, no update... Zobacz więcej

Oceniono na 5 z 5

Really cannot fault this company. Ordered a dress which came sadly marked (not the company’s fault, due to the supplier). They were SO helpful, offered me time and the chance to get the stain out and... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

29 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Odpowiada na 100% z negatywnych recenzji

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4,0

Wszystkie recenzje

(29)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 4

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Fantastic customer service

Fantastic customer service, I ordered a top that was too small, they never had the top in stock in the size I wanted, they held on to the same top in another colour for me to exchange and just couldn’t have been any more helpful. Purchased lots for my daughter over the years but just wanted to say thank you for going above and beyond

1 czerwca 2026
Opinia niezależna
Logo Villagekids

Odpowiedź od Villagekids

Hi Claire, thanks so much for your fabulous review we really do appreciate you taking the time means so much to our small business & we are beyond happy that your experience shopping with us was so positive, we are always here to help our customers, have a lovely day !

Oceniono na 5 z 5

5 ✨✨✨✨✨

Really cannot fault this company. Ordered a dress which came sadly marked (not the company’s fault, due to the supplier). They were SO helpful, offered me time and the chance to get the stain out and then when I was still unable, couldn’t have been more helpful during the return process. Excellent customer service, great range of products. Would highly highly recommend.

22 stycznia 2026
Opinia niezależna
Logo Villagekids

Odpowiedź od Villagekids

Thank you so much for taking the time to give us this 5* review. Much appreciated x

Oceniono na 5 z 5

Excellent item and service

Excellent item and service. 10/10.

26 września 2025
Opinia niezależna
Logo Villagekids

Odpowiedź od Villagekids

Thank you so much & for taking time to do review. It's very appreciated, thank you.

Oceniono na 1 z 5

Terrible customer service

0 stars My parcel had been delivered to the wrong address 2 weeks ago I’ve given the seller the benefit of the doubt as it’s not their fault courier advised that the sender had to get in contact to have it picked back up and deliver to the correct address witch they haven’t done and now refusing to refund me so I’ve nothing to show for my money. Awful customer service.

23 września 2025
Opinia niezależna
Logo Villagekids

Odpowiedź od Villagekids

Hi Aiesha, Again we apologise re your delivery. DPD were asked to go back and pick it up. We don't know if they tried or not but they have sent you denial of receipt form which we need you to sign and return to them for the claim to be successful. Please email us for any further information. I can appreciate this is very frustrating but please send the form asap & also email us a copy, if you haven't received the goods. Thank you, Village Kids

Oceniono na 2 z 5

Ordered Hugo boss babygrow came with…

Ordered Hugo boss babygrow came with poor stitching, wrote a complaint to them and they said the stitching isn’t poor it’s just loose. For an £80 babygrow don’t expect loose stitching. Company not interested. DisappointedHope it isn’t fake. I prob won’t order here again.

5 maja 2025
Opinia niezależna
Logo Villagekids

Odpowiedź od Villagekids

Hi Samantha, thanks for your review & we are very sorry to hear that you have an issue with the item you purchased. We have been liaising with yourself via email and confirm that from the photographs you kindly provided we can see there is loose thread which can be as a result of the stitching process during production & which can occur with any stitched garment & is very common. We also advised that depending on the items fabric / material any with a loose weave these are more prone to loose threads which is unfortunately unavoidable in the making of a garment(s) process. We have not been provided with an photographs showing loose stitching just thread but have advised if you are not entirely satisfied then of course return to us for a full refund. We not that you mention you paid £80.00 for the baby grow but it was in fact £46.95 so would ask that you bear this in mind should you return for a refund. We can confirm that none of our products are fake on our website & we only sell genuine, authentic products, so would kindly ask that you do not insinuate same, many thanks Village Kids

Oceniono na 5 z 5

Really excellent kids designer clothes…

Really excellent kids designer clothes website they really assisted me with my exchange very super efficient, and get back to you very quickly.

5 czerwca 2023
Opinia niezależna
Logo Villagekids

Odpowiedź od Villagekids

Hi Kay, Thank you for taking the time to write this lovely review, Best regards all @ Village Kids

Oceniono na 1 z 5

I ordered balmain Paris jumper for my…

I ordered balmain Paris jumper for my son and for some reason the stitching on the s for Paris looks so bad I hope it’s not fake

20 kwietnia 2023
Opinia niezależna
Logo Villagekids

Odpowiedź od Villagekids

Hi Shabana I am sorry your not happy with your item. We can't find an order for you and we have had no contact from you either. We only sell authentic merchandise never fake. Please contact us direct to our email if need be, thank you

Oceniono na 5 z 5

Ordered over easter they shipped as…

Ordered over easter they shipped as soon as the holiday period was over and the item arrived the day after shipping to. I did message regarding delivery and recieved a response from them very fast to I'd definitely recommend they have such great competitive prices I'm so glad I've found a new go to!

8 kwietnia 2023
Opinia niezależna
Logo Villagekids

Odpowiedź od Villagekids

Hi Sophi, Thank you so much for taking the time to make this lovely review. It is much appreciated x

Oceniono na 1 z 5

Very Rude lady

Very Rude lady on the phone today 7/3/23 at 13:43. The aggressive tone she was talking to me was totally unacceptable. Rather than pointing out my fault politely regarding a return of an item which was to small for my son turned out to be a grudge match of who is in the right and who is wrong even when i pointed out the terms and conditions of the return policy. Its not my fault that you did not have the size that fits my son for a free exchange. Now i have to pay for the return fee. 0* customer service

7 marca 2023
Opinia niezależna
Logo Villagekids

Odpowiedź od Villagekids

Dear Customer, I'm sorry that you have felt the need to leave this bad review. I understand that you wanted a free return. A free exchange is when you send back and have another sent out free of postage but you pay the return in the first instance. Have a lovely day.

Oceniono na 5 z 5

Fab service as always

I've been ordering from Village Kids for a few years now and am always happy with their service. Prices are great and the items advertised are always available, unlike some other retailers. I've received quick and helpful replies from Georgia to a number of queries this week, despite how busy they must be during the sale period. Thanks guys I'll definitely shop again :)

23 czerwca 2022
Opinia niezależna
Logo Villagekids

Odpowiedź od Villagekids

Thank you for going out of your way to make this lovely review. It is much appreciated x

Oceniono na 5 z 5

Brilliant little shop

I discovered this little company 3 years ago and I have always been met with polite staff and fantastic service . Luckily I live local so if I have time I do pop in .

31 grudnia 2021
Opinia niezależna
Logo Villagekids

Odpowiedź od Villagekids

Thank you so much for your review. Happy New Year & we look forward to seeing you 2022 x

Oceniono na 1 z 5

Absolutely crap

You still haven't sent me terms conditions so makes no sense! Yes your staff is rude irritated maybe having a bad day but dont go talking raising your voice. And yes we did sort it out but the review had to be done service has gone from 10/1 like u say doesnt bother you. Its takes two not one to start a disagreement!

23 listopada 2021
Opinia niezależna
Logo Villagekids

Odpowiedź od Villagekids

EDIT: Customer has removed their original review. Hi Farhana. I am confused by your comment as we resolved your issue in a civilized matter earlier this morning on the phone, and as the manager I agreed to speak to you. As per our terms and conditions, in which you agreed to on Date: 21/01/2021 Time:12:28 pm- our payment plan conditions state ''Once items have been reserved you may not change them for other items.
All items reserved on a payment plan are non-returnable.''
We strongly suggest reading through terms and conditions before agreeing to them in the future.
Your review does not make sense to us, as re listening to our telephone conversation, it was explained to you very clearly, and you, yourself repeated to say 'I completely understand'. So your false review is not kind to us and we do not appreciate calling staff 'disgusting'. We are a small run business and work as a team to ensure all matters are resolved to a customers satisfaction, in which our conversation ended on you understanding and thanking us.

Oceniono na 1 z 5

I wish I can put 0 stars

I wish I can put 0 stars. My order was $99 , I got charge $144 when I’ve been trying to contact them all yesterday to cancel my order I don’t get no response from them

14 sierpnia 2021
Opinia niezależna
Oceniono na 5 z 5

Amazing service ordered my little boys…

Amazing service ordered my little boys items of here rang up and the ladie made sure it was on next day delivery was really helpful and polite it’s came next day had tracking also no messing I find the prices the best making it affordable for me to dress my child in designer highly recommend 🙌

12 sierpnia 2021
Opinia niezależna
Oceniono na 5 z 5

5/5 from me!

I was very sceptical about ordering from this company as I seen the reviews. But as I was in need of some baby Moschino shoes for the following day I had no choice but to order, and I am so glad I did! The shoes got delivered the next day which was a Saturday, and came before 1pm. I also had consistent emails updating me on where my parcel is, and I am more than happy with my order!!
Thank you VillageKids, I will be shopping again!!! X

6 czerwca 2021
Opinia niezależna
Logo Villagekids

Odpowiedź od Villagekids

Hi Li, We are so glad that you put your trust in Village Kids, and we are very pleased you were happy with your order. We look forward to you shopping again! Have a lovely day :) x

Oceniono na 5 z 5

I have shopped at Village kids for many…

I have shopped at Village kids for many years for my children and now my grandchildren! The clothes are totally authentic. The service is excellent and delivery very prompt! You may have to wait a few days for delivery during Sale period, but this is because the sales offering such excellent value.

10 marca 2021
Opinia niezależna
Logo Villagekids

Odpowiedź od Villagekids

Hello Paula, Thank you so much for your positive review 🥰 Yes we do get super busy during sale periods but we try our best to make it a smooth process for our customers! Thank you for always being a great customer to us, We hope to see you back in the shop soon & We cant wait to meet the new grandchildren.

Oceniono na 5 z 5

I have been a customer at Village Kids…

I have been a customer at Village Kids for many years, and I have to say I have built a brilliant relationship with the staff who are always so helpful. I will miss buying for my children when they grow out of the clothing! My go to store!

10 marca 2021
Opinia niezależna
Logo Villagekids

Odpowiedź od Villagekids

Hi Daisie, Thank you very much for your kind words😘 We've loved having you as a customer over all these years and it's been so lovely to have you and your kids in the shop. We can't wait to open back up and see you and all of our other lovely customers 🤩

Oceniono na 5 z 5

Ordered some Fendi trainers on Friday

Ordered some Fendi trainers on Friday, after seeing some bad reviews I was sceptical if my parcel would arrive and if they would be genuine as the price was go good, but can honestly say I will definitely be ordering for here again,it’s now Tuesday and I have my trainers and couldn’t have been more happier ignore the bad reviews. This is a great place to shop.

9 marca 2021
Opinia niezależna
Logo Villagekids

Odpowiedź od Villagekids

Hello Maddison, We are so glad you are happy with your Fendi trainers! Thank you for your order and kind words 🥰 We hope to see you return soon!

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