Fantastic customer service, I ordered a top that was too small, they never had the top in stock in the size I wanted, they held on to the same top in another colour for me to exchange and just couldn’... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Fantastic customer service, I ordered a top that was too small, they never had the top in stock in the size I wanted, they held on to the same top in another colour for me to exchange and just couldn’... Zobacz więcej
Reakcja na opinię
I've been ordering from Village Kids for a few years now and am always happy with their service. Prices are great and the items advertised are always available, unlike some other retailers. I've recei... Zobacz więcej
Reakcja na opinię
Missing order.... ordered £200.00 on Black Friday, to be told it was delivered snd signed for, contacted 15 days ago and had no updates, information, generic automated emails from staff, no update... Zobacz więcej
Really cannot fault this company. Ordered a dress which came sadly marked (not the company’s fault, due to the supplier). They were SO helpful, offered me time and the chance to get the stain out and... Zobacz więcej
Reakcja na opinię
53 Bexley HighStreet, DA51AB, Bexley, Zjednoczone Królestwo
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fantastic customer service, I ordered a top that was too small, they never had the top in stock in the size I wanted, they held on to the same top in another colour for me to exchange and just couldn’t have been any more helpful. Purchased lots for my daughter over the years but just wanted to say thank you for going above and beyond

Odpowiedź od Villagekids
Really cannot fault this company. Ordered a dress which came sadly marked (not the company’s fault, due to the supplier). They were SO helpful, offered me time and the chance to get the stain out and then when I was still unable, couldn’t have been more helpful during the return process. Excellent customer service, great range of products. Would highly highly recommend.

Odpowiedź od Villagekids

Odpowiedź od Villagekids
0 stars My parcel had been delivered to the wrong address 2 weeks ago I’ve given the seller the benefit of the doubt as it’s not their fault courier advised that the sender had to get in contact to have it picked back up and deliver to the correct address witch they haven’t done and now refusing to refund me so I’ve nothing to show for my money. Awful customer service.

Odpowiedź od Villagekids
Ordered Hugo boss babygrow came with poor stitching, wrote a complaint to them and they said the stitching isn’t poor it’s just loose. For an £80 babygrow don’t expect loose stitching. Company not interested. DisappointedHope it isn’t fake. I prob won’t order here again.

Odpowiedź od Villagekids
Really excellent kids designer clothes website they really assisted me with my exchange very super efficient, and get back to you very quickly.

Odpowiedź od Villagekids
I ordered balmain Paris jumper for my son and for some reason the stitching on the s for Paris looks so bad I hope it’s not fake

Odpowiedź od Villagekids
Ordered over easter they shipped as soon as the holiday period was over and the item arrived the day after shipping to. I did message regarding delivery and recieved a response from them very fast to I'd definitely recommend they have such great competitive prices I'm so glad I've found a new go to!

Odpowiedź od Villagekids
Very Rude lady on the phone today 7/3/23 at 13:43. The aggressive tone she was talking to me was totally unacceptable. Rather than pointing out my fault politely regarding a return of an item which was to small for my son turned out to be a grudge match of who is in the right and who is wrong even when i pointed out the terms and conditions of the return policy. Its not my fault that you did not have the size that fits my son for a free exchange. Now i have to pay for the return fee. 0* customer service

Odpowiedź od Villagekids
I've been ordering from Village Kids for a few years now and am always happy with their service. Prices are great and the items advertised are always available, unlike some other retailers. I've received quick and helpful replies from Georgia to a number of queries this week, despite how busy they must be during the sale period. Thanks guys I'll definitely shop again :)

Odpowiedź od Villagekids
I discovered this little company 3 years ago and I have always been met with polite staff and fantastic service . Luckily I live local so if I have time I do pop in .

Odpowiedź od Villagekids
Item received as expected. Good communication, no hesitation to buy from seller again
You still haven't sent me terms conditions so makes no sense! Yes your staff is rude irritated maybe having a bad day but dont go talking raising your voice. And yes we did sort it out but the review had to be done service has gone from 10/1 like u say doesnt bother you. Its takes two not one to start a disagreement!

Odpowiedź od Villagekids
I wish I can put 0 stars. My order was $99 , I got charge $144 when I’ve been trying to contact them all yesterday to cancel my order I don’t get no response from them
Amazing service ordered my little boys items of here rang up and the ladie made sure it was on next day delivery was really helpful and polite it’s came next day had tracking also no messing I find the prices the best making it affordable for me to dress my child in designer highly recommend 🙌
Over the moon with the boss tracksuit I ordered & very fast delivery. Thankyou!
I was very sceptical about ordering from this company as I seen the reviews. But as I was in need of some baby Moschino shoes for the following day I had no choice but to order, and I am so glad I did! The shoes got delivered the next day which was a Saturday, and came before 1pm. I also had consistent emails updating me on where my parcel is, and I am more than happy with my order!!
Thank you VillageKids, I will be shopping again!!! X

Odpowiedź od Villagekids
I have shopped at Village kids for many years for my children and now my grandchildren! The clothes are totally authentic. The service is excellent and delivery very prompt! You may have to wait a few days for delivery during Sale period, but this is because the sales offering such excellent value.

Odpowiedź od Villagekids
I have been a customer at Village Kids for many years, and I have to say I have built a brilliant relationship with the staff who are always so helpful. I will miss buying for my children when they grow out of the clothing! My go to store!

Odpowiedź od Villagekids
Ordered some Fendi trainers on Friday, after seeing some bad reviews I was sceptical if my parcel would arrive and if they would be genuine as the price was go good, but can honestly say I will definitely be ordering for here again,it’s now Tuesday and I have my trainers and couldn’t have been more happier ignore the bad reviews. This is a great place to shop.

Odpowiedź od Villagekids
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.