VideoProc Converter AI Recenzje 497

I've used customer support with this company two times since owning videoproc converter and both times the customer service has been outstanding. i sent an e-mail to them requesting some information. I was expecting to get my answer back the next day as it was already late when I sent the request. However, I got my answer back in less than 10 minutes.

VideoProc Converter has been a brilliant program for me. It's very stable, and is filled with so many features. It is so much better than any other of the converter programs out there. I certainly recommend it.

VideoProc Converter has been a great program for digitizing and cropping some yoga videos to do in my home. The program was a great value, easy to download and install, and exceptionally easy to use. I have even been able to edit some videos, cutting out portions where there is too much dialogue. I am so happy to have found this product online and it is the perfect tool for my needs. I didn't have to do a lot of research and took a risk that downloading it was the right tool, without a lot of research. It was the perfect decision. I am not a computer technical person, and it was easy for me to learn. Great product, great value, Great support.

Wanted to give this one a try and compare with few other tools. Bought the licence, installed the software and it... didn't exactly work. The AI Super Resolution feature simply closed as soon it was supposed to do something, no errors etc.
Contacted customer support and at first thought that maybe it's just a small issue on my end - gave them all the logs and info they wanted.
Fast forward almost a week. They confirmed they software's main feature doesn't work for me and wanted to wait some more time (stalling?). I decided to ask for a refund, since the Super Resolution was really the only reason I got interested in VideoProc.

Next thing I know is they propose me to install other software from the same company that runs VideoProc and bunch of others (or so I believe), stating "it uses the same AI". I was not interested in that. Then then asked that maybe they will refund me half the price. I was still not interested in that.

So in short, not only the main feature of the software doesn't work in current version, but the customer service seems to be doing everything from providing a refund, probably stalling for the time so they can say the refund period is over or something like that. Fishy.

Bought and paid for this software to send a file expected to be compressed. No support and i realised it does not compress file as misled to believe. 3 days of chasing and no support it is difficult.
VideoProc Converter AI (Premium 365 | 3 PCs)
1 Year Subscription Windows License Code Instant Delivery
AI-powered. Enhance videos/images, convert, compress, edit, download, and record.
Total price: £26.34


As soon as your order is approved, you will receive by email the subscription code/download link for the software you have ordered.



Dear Mr./Mrs. Cheshire Psychotherapies & MH Ltd,
Thank you for choosing our services!
Your order reference number is 227934295 with a total amount of 26.34 GBP. Your e-mail address used for this order is

Cannot add subtitles in version 6.3. Disaster. The 5.7 version was good, so i returned to 5,7.
Refund is a problem. Between my complaints and answers from videoproc minimal 1 day.
Never use the latest update software. (bugs)
Disappointed about the service from Videoproc

I have been using this software for quite a while now. It has never let me down or even had an issue. The update process is so flawless it is almost automatic. And it always updates it's YouTube engine automatically. I have been building an extensive library of my favorite KPOP groups and this program has been 100% effective and flawless. I could not ask for more from such a reasonably priced software.

The software is great, it does everything I need it to do and more. I am not a power user but still learning
The real star of this company is the customer service, 7 stars if possible. Super fast replies and no hassles dealing with lost registration codes and help with migrating machines.
Shirley in Digiarty Support Team is a star herself so that makes it 8 Star!

Sehr gute und schnelle Unterstützung zur Wiederinstallation des Programmes nach einem Festplattencrash. Meine vorhanden Registatrionsdaten wurden bei der Neuinstallation immer mit einem Fehlercode abgelehnt. Rückstellung des Codes durch den Support erfolgte schnell und problemlos.

quick response!
help to solve user's problem effectively!

Good job and great service.
Excellent!

This product is very convenient. I've been using it for almost 4 years and have also purchased upgrade licenses (from 1PCs to 3PCs). The customer service is friendly, patient, and prompt.
Great product, excellent after-sales support. It deserves a 5-star rating.

Great customer and support services. Products work very well and are easy to learn.

Been using Videoproc for years.
Best bit of conversation equipment out.
Recently had a problem with the new AI version of the update. Contacted customer service. Ricky Ma to the rescue !!!
Sorted it no problem,

one of the best, if not the best video converter's on the market today! 11/10 if you ask me.
support team is really amazing as well, willing to help with any needs, fast program, great support, easy to use. would recommend!

The app works fine with a lot of option to save in a video format, for some may take a little learning, but play around with it, and it's free, nothing is lock down no trial, no limit uses, no watermarks

I have the VideoProc Vlogger and Converter Apps and have found them to be relatively easy and good to use.
I did recently experience a problem with the Converter which kept freezing/failing when saving cut videos.
I contacted VideoProc support and was very pleased with their quick response and understanding.
Whether the issue was an update error or a problem with my PC I do not know but all was soon up and running again.
I can only say that I am very pleased with the products and truly comforted to know that if other issues occur there is very good help readily available.
Thank you for your support, this pensioner is certainly a happy man.

I love using VideoProc Converter from Digiarty. It's a multi-functions program, from Youtube downloading to DVD video converting to the video format of your choice. What I like most is the company's honest business. I own a lifetime-update version 5.5 for (5) computers and the company has given me a free upgrade to version 6.0 AI with courteous and profession support. That's something we rarely find in money-hungry software business nowadays. I highly recommend VideoProc Converter.

They spammed me with dozens of silly emails, they only read the first you send, not the others - they don't listen. I'm glad after the 10th email [just the same as all the others] I didn't sign up or pay for anything. They don't answer questions, help or anything else.
VideoProc Converter is NOT good for just a simple basic mp3 file download.
On their app under “Add Music” the mp3 details are specs for mp4 files not mp3. A visual format, why would I want Digital spec’s for music file? Anyone can download mp3 files online but if (for example) they have a Bitrate of only of 96k why do that when elsewhere I can get Bitrate of 192k ? (The standard for years now). Today websites offer a Bitrate download choice. The highest quality is 320k. A file has a BETTER sound. Their app is not for mp3 quality files, prove me wrong & I'll use it.

Very prompt response, even on a weekend.