VIBAe Recenzje 298

I’m very disappointed with the quality of these sandals. After just a few days of use, one of the seams came undone. I contacted the brand, and they only suggested I have them repaired by a cobbler. I don’t think it’s acceptable for the stitching to come apart so quickly, and I’m really disappointed with the build quality of these shoes.

I need very supportive shoes and these shoes are exactly that. I also like the funky vibe of them.

I placed an international order for the ROMA Leather Cognac Brown sandals and was hit with a significant delivery charge that was never disclosed during checkout. Had I known, I would’ve reconsidered the purchase.

When the package arrived, the sandals looked and felt far below what I expected from a brand with such a refined image. The craftsmanship simply doesn’t reflect the price or the brand’s promise.

I’ve tried contacting customer service but haven’t received any meaningful follow-up. This experience has been frustrating on several levels — from the surprise charges to the underwhelming product and lack of response.

I really wanted to love this purchase — the design caught my eye immediately — but the overall experience has left me second-guessing the brand.

Very well-made shoes! Great quality materials and construction. The soles are soft but thick/ dense enough to be comfortable to walk in.

I'm honestly not sure where to begin with feedback on this business. A quick look at their Trustpilot page tells you everything — a flood of complaints with barely any responses. It's deeply concerning.

I purchased two pairs of their product, and one developed a hole after just six months. I reached out to report the quality issue, but was met with evasive, unhelpful replies. There was no willingness to listen, no acknowledgment of the problem, and certainly no effort to resolve it.

I even escalated the matter to Viba HQ via email — still no response. The lack of accountability and customer care is shocking. This kind of disregard is simply unacceptable.

I will be lodging a formal complaint again.

Great shoes...very sneaky hidden fees!
So I bought a pair for my wife as an anniversary present. I own a pair already, which I love. They make a big statement about 'free exchange' on their website, so when my wife wanted a larger size and different colour, I did an exchange and sent off the originals.
No real reply from VIBAe but I did last week get notification of a UPS delivery... and £52.50 additional fees to pay. Emailed the company, no reply. Looked for a CS contact number, none available.
From reading online reviews here and Facebook, they are definitely a company of two halves: Great shoes, awful customer service.
So my advice, take a lot of time choosing your size (they come up about a half size small) and colour, because whatever arrives, you're going to want to keep....!!!!

I’ve had a pair of Roma for two years, I complained that they don’t match as one shoe is far lighter than the other, they offered me 10% off a second pair which I recently ordered… they arrived and I disliked the colour so I asked for an exchange, after much hassle I returned them and now UPS are asking me for a whopping £52.00 duty tariff upon delivery of the replacement pair… it seems if I don’t pay it viba will charge me for the return postage and tariff fee!!

My first pair, arrived in perfect condition. But let's be honest, im born and raised in Portugal, Lisbon so I fully understand and am familiar with the quality and prices of a Portuguese leather pair of shoes. I still don't agree with the price they are charging as it's exaggerated but ok..my first pair arrived in great condition. 2nd pair I ordered was a gift and the box arrived flaky, not in the best condition but to make matters worse, one shoe arrived stained. $270 and stained!! I took pictures immediately, sent an email, was met with silence. Went to Facebook sent a msg, silence. Went to Instagram to their business account, sent a msg, pictures , even called, and again, silence!! Its absolutely, utterly poor customer service.
I didn't pay $270 to buy uneven colour or unmatched or scratched shoes. Will they get scratched in the future? Maybe, but it's not up to the seller to send me shoes in poor condition after charging me so that much. I expect the quality to match the high price I paid for the shoes and what you advertised.
Disappointed is not even close to what im feeling right now. You should be ashamed to say these are made in Portugal because in Portugal they never EVER sell shoes for this price that arrive in poor conditions.

Arrived with defective stitching, given option of taking shoes to a cobbler for possible repair and 20% off next purchase. Not what I was expecting, eventually offered return with a credit note. I had to request refund.

Not a great experience overall.

Received a faulty shoe. Had to return and still pay 10€ „restock fee“. No recognition of this, customer service took 1 week time to respond. For the price and the experience, definitely not worth it!

Soft shoes and the quality of the leather was no way near as nice as the postings and commercials alludes to :(….it is not a cheap slipper so I look forward to see how long time they last

I bought two pairs of Roma shoes.
The inlay is soft and comfortable, however the upper of the shoe is poorly finished, so much so that when I wore them they cut a clear and definitive line across the top of my foot. I can no longer wear them.

The shoes are genuinely lovely. I have bought two pairs now. They are comfortable, very well made and fit very extremely well. Their customer service is also very responsive, and you can easily reach a human.

The only issue I have is with their delivery partner; the amount of time I have had to spend - opening accounts with the delivery partner to amend the delivery instructions, getting stuck in endless loops with their customer service, trying to change the delivery instructions because they were not delivered when they were supposed to have been - make it nearly not worth buying the shoes in the first place..

After a ten day holiday the shoes have come apart completely. The souls have come out of both and the leather has peeled away on one. I was just wearing them on a regular summer holiday - no long walks or getting wet!

Their size suggestions doesn’t work, use the size chart instead.
Their customer service is very bad and slow. No one answered my first message ever and they where not able to resolve or help in anyway once they finally answered to my third message. I cannot recommend this to anyone. If you want the shoes, buy them somewhere else.

Vibae muilen besteld en ontvangen. Het product wordt geleverd in onbehandeld leer. Op dag één viel er één druppel water op. Dat gaf een vlek die er nooit meer uitgaat! Geprobeerd om te klagen en te ruilen. Allerlei mooie tekst op de website, maar als je contact zoekt of echt iets wilt gaan terugsturen, werkt die pagina ineens niet. GEEN VIBAe KOPEN!

Everything is great and I love the product however I wish I knew they ran smaller as I would have purchased a size bigger but hey here we are , I kept them and will get bigger next time.

The delivery time is not out of the ordinary, it's okay. I ordered shoes in size 37, however the size chart on their website must be the shoe length and not the foot length. Which meant the shoes were too small for me. I sent them back for an exchange. Then my troublesome experience started. Firstly, it took some time for the shoes to get back to the company. And after that - nothing happened. Secondly, after five days I tried to get in touch with their customer service, but all I got was an AI bot to chat with. Tired of waiting, I wanted to cancel the exchange and get a refund instead. The chat bot prompted me to share my emailadress and customer service would get back to me. After 48hrs still nothing. I then posted a comment of disappointment on their social media along with a request for contact via the webpage. This was in the weekend. Monday morning I got a response. My problem was then solved within one hour, along with a total refund. It was such a relief to finally get in touch with a real person. The swiftness in the problem solving was a great plus from my part, thankful I finally got in touch with their customer service and they responded with a very nice customer focus.
I like the design a lot, maybe I will place a new order in some time. If this is the case, I will be sure to order the right show size from the beginning.

Initially I loved my Nova slippers. However four months on they have worn pretty badly, and have stretched so much that they are way to large. Given the cost I would have expected these to have worn better. I wouldn't purchase another pair.

Not impressed. Ordered three pairs of shoes, which were shipped to me in three different parcels. All of them too small, even though I strictly followed their size shart. My feet are very narrow and yet I was unable to put one of the shoes on. The returning has been made as difficult as possible. They sent me ONE return label and the instructions is to return the products in the original boxes. So ONE return label instead of three labels. An this costs me 10 euros. And the best part: you have to print the label! In the year 2025 you actually have to find a printer and print a paper label. Ridiculous.