Product is good; however, Vessi's approach is to make it difficult to engage with a real person and the responses are generated by an AI bot. I won't buy from them again, given the way the handle in... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Product is good; however, Vessi's approach is to make it difficult to engage with a real person and the responses are generated by an AI bot. I won't buy from them again, given the way the handle in... Zobacz więcej
Reakcja na opinię
I ordered a pair of Men’s weekender shoes and a pair of Women’s weekender shoes. They arrived within 3 days of ordering! The Men’s fit my husband perfectly, but my pair were a little too short. I have... Zobacz więcej
Reakcja na opinię
I first ordered a pair of vessi weekend shoes after I kept seeing sponsored adds from an Irish yourtuber I followed. Ironically once I had placed my order I then realized they're Canadian like me and... Zobacz więcej
Reakcja na opinię
Web site is easy to shop on and once you make a purchase there are incentives for future purchases. This is my second pair of Vessi's, great stylish shoes. lots of varieties to chose from. Great Canad... Zobacz więcej
Reakcja na opinię
1085 Homer St, V6B 2X5, Vancouver, Kanada
Odpowiada na 82% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Odpowiedź od Vessi
Love that I can use Affirm to pay for Vessi’s in four equal interest-free payments. I wear my Vessi’s daily during West Coast winters & anytime it rains. They are durable, waterproof & very comfortable! Also stylish & your feet breathe, unlike in rubber rain boots.

Odpowiedź od Vessi
Great product! Really enjoying the the boots that I ordered. Warm and cozy just like the website said. Easy to find on the website. Fast shipping

Odpowiedź od Vessi
Never buy from this website; they take a very long time to ship your order. They only sent me one pair out of the two I ordered, and they haven't refunded my money since November 2024.

Odpowiedź od Vessi
I ordered two pairs of vessie shoes for men. But unfortunately one of the pairs I had to order in a women's size. It was a little bigger than expected but I'll try and use an insole. Received the shoes a little late delivery was slow I guess because of so many orders being requested during the holidays. Received the shoes, found them to be very light and surprisingly comfortable. I also received a $25 gift card for my next purchase. Haven't used it yet, but soon will. Customer service was really polite and informed me of my shipping status. Overall was pleasantly surprised with the shoes.

Odpowiedź od Vessi
Vessi is a Canadian trusted Brand. I have a few of their runners. So comfortable and stand up to the waterproof claim.
Their customer service is excellent and supports quickly with the customer needs in mind. They have always supported me with my questions or concerns I have had. Offered resolutions that favour the customer. Very Rare to find a company that does this these days.
I 100% recommend this Brand.

Odpowiedź od Vessi
I work outside so need my feet to stay dry and comfortable. Living in Ontario, snow belt area makes that a difficult task. We just had a huge melt and I was literally walking through ankle deep puddles all day. I cannot believe my feet were dry and warm all day. It’s magic. I will definitely be looking at Vessi again do or all seasons footwear. Love that they are vegan!!

Odpowiedź od Vessi
The customer service team went above & beyond in handling my situation, and turned a bad experience into an amazing one. Great job customer service team!!!

Odpowiedź od Vessi
The shoes are amazing. Don’t second guess buying them. I now have 6 pairs, I trekked through universal studios on a rainy day and had completely dry feet and no blisters. Wore them through the highlands in Scotland to find Nessi and my feet were dry. They are lightweight and comfortable. Best to read how the style you like fits so you get the best fit for that style. They are light weight, truly waterproof shoes. Best investment I’ve made for my feet.

Odpowiedź od Vessi
I had my boots for three weeks and has been alternating from drizzle to downpour. My feet are bone dry. They are comfortable as well.
I had an issue with my original pair. Brought it back after two days. Staff was awesome in the exchange. Absolutely no problem. They were professional and courteous at the Richmond Centre location.

Odpowiedź od Vessi
My shoes were in a great box, and were so well crafted. The design is awesome and they fit like a glove. I love them.
I'm 72 and appreciate a good shoe!!

Odpowiedź od Vessi
They promised a $20 gift card with a qualifying Black Friday purchase. Instead, a few weeks later, they sent a simple discount code with a short expiration date, valid only with a minimum order value of $80. This level of audacity is quite remarkable. I believe this was my last purchase.

Odpowiedź od Vessi
The shoes are great! They are actually waterproof as they state. Super comfortable for 8+ hour wear.

Odpowiedź od Vessi
It’s actually for my wife but her words is “excellent waterproofing, will keep your feet dry and comfortable all day.” We made a mistake about the size but the customer service is great. Didn’t have any problem for changing the size. They keep me updated every now and then and very accommodating. Will surely get another one for me. 🙌

Odpowiedź od Vessi
The product is worth every penny. Bought for myself and just about all my family members. We all are very happy with the shoes. Highly recommend them to anyone who has decided to buy them.

Odpowiedź od Vessi
Outstanding Customer Service & Great Product Support
I had a great experience with Vessi and their customer service team. After realizing that my white waterproof shoes showed staining more easily than I expected, I reached out through their warranty process. The response was quick, professional, and incredibly generous.
They clearly explained the situation, offered helpful care guidance, and gave me multiple options — including a replacement in a darker color or a full refund — without any hassle. The communication was friendly, transparent, and made it clear they truly stand behind their products.
It’s refreshing to see a company that prioritizes customer satisfaction the way Vessi does. Because of this experience, I’ll absolutely continue supporting them and look forward to trying future products.
Highly recommend Vessi — not just for their shoes, but for their outstanding customer service.

Odpowiedź od Vessi

Odpowiedź od Vessi
1) Worst return policy of all time. Make sure the shoes fit and you don't want to return them because you will need to ensure they are not only not worn ever, the box is not scratched, you have kept the unique, one of a kind order number which is not emailed to you but only found by finding your order on their website, but YOU PAY SHIPPING ON THE RETURN! That's right, you can't return in store, nor will they pay shipping costs. You pay for Canada Post to or worst if you live somewhere else, you pay the shipping costs for the right for their inspectors to discern whether your return is worthy of returning.
2) They fit right on the top and the sides. Better fit if you have thin, dainty feet.
Pros : water repellent. This is good. And unless you walk thru a lot of water or big puddles your feet should stay dry. Not bad at all.

Odpowiedź od Vessi
I ordered a pair of shoes from Vessi website on Nov 27. After 20 days the company sent me an email that my order was cancelled. Such a bad customer experience. I will never consider them again.

Odpowiedź od Vessi
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