Presentation of the car. The sales person Harry did an exceptional job explaining the process and instructions of the car. Went up beyond. Amazing customer service. Assets to vertu. Vertu need to b... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have just purchased a new Octavia vrs from Derby Skoda. The whole experience was easy , stress free and as enjoyable as buying a new car should be. Members of staff from all departments and all leve... Zobacz więcej
Reakcja na opinię
Charlotte at Vertu Skoda Derby was great . She put us at our ease was really informative and helped us get the car model and package we wanted. Everything was explained clearly and the transaction was... Zobacz więcej
Reakcja na opinię
This is by far the greatest car buying experience I have ever had. Other dealers could learn a thing or two from ŠKODA Derby and it is no surprise that Mark is colleague of the year, with the attentio... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Vertu Motors - Skoda Derby
Napisane przez firmę
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Dane kontaktowe
Sir Frank Whittle Road, DE21 4RX, Derby, Derbyshire, Zjednoczone Królestwo
- 0344 659 6679
4,8
Doskonała
79 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 96% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Hopeless for 3 weeks I've been trying…
Hopeless for 3 weeks I've been trying to buy a car. They've happily taken my reservation fee, but then I've not been able to get any information I needed before going ahead. They advertised the car but then found that there was a fault so sent it off to get repaired which meant I couldn't get the information I neede. All along it's been advertised and then I get a call back to say as it's been over a certain time my reservation has lapses. I've not had any money back.
I have never been able to deal with the same person. Eventually got hold of manager yesterday who gave me the information I needed and I said I'd call back before he left work. I called back and he'd left at least 15 minutes early. Reception didn't even know he had been in at all.
23 sierpnia 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Skoda Derby
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Dean
Presentation of the car.
Presentation of the car.
The sales person Harry did an exceptional job explaining the process and instructions of the car.
Went up beyond. Amazing customer service. Assets to vertu.
Vertu need to be a little bit cheaper on price compared to other dealers. However being local and good salesperson persuaded me to purchase with virtu Derby.
20 sierpnia 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Skoda Derby
Thank you for your detailed review. We're delighted to hear that Harry provided exceptional service, taking the time to explain both the purchasing process and your vehicle's features so thoroughly. It's wonderful to know that he went above and beyond to ensure you felt confident and supported throughout your experience.
We also appreciate your honest feedback regarding pricing and are pleased that the service you received and the convenience of choosing your local dealership helped make your decision. We'll be sure to pass your kind comments on to Harry, who will be delighted to receive this recognition.
Kind regards,
Matthew
Purchase of new Octavia VRS
I have just purchased a new Octavia vrs from Derby Skoda. The whole experience was easy , stress free and as enjoyable as buying a new car should be. Members of staff from all departments and all levels were very customer focused, friendly, attentive and well motivated . I would definitely recommend them to anyone considering buying a Skoda. The cars are very good too.
13 sierpnia 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Skoda Derby
Hi Ian,
Thank you for your review. We're delighted to hear that purchasing your new Octavia vRS from Derby Škoda was easy, stress free, and enjoyable from start to finish. It's fantastic to know that colleagues across all departments provided such friendly, attentive, and customer focused service throughout your experience.
We really appreciate your recommendation and are pleased to hear you're enjoying both the dealership experience and your new Octavia vRS.
Kind regards,
Danielle
Charlotte was brilliant guiding me…
Charlotte was brilliant guiding me through every step clear and precise. Love the new car and I felt reassured that I knew everything I needed once I set off.
30 lipca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Skoda Derby
Hi Andrea,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that Charlotte provided such excellent support throughout your journey with Škoda Derby.
It’s wonderful to know that she guided you through every step of the process in a clear and precise manner, helping you feel fully informed and reassured when collecting your new car. Ensuring our customers feel confident and comfortable before driving away is exactly what we strive for.
Most importantly, we’re thrilled to hear that you love your new car and that Charlotte helped make the experience such a positive one.
Thank you again for your kind feedback. We’ll be sure to pass your comments on to Charlotte and the wider team, who will be delighted to receive them.
We wish you many happy miles in your new car.
Kind regards,
Liza.
helpful customer service and staff
24 lipca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Skoda Derby
Thank you for your feedback. We’re delighted to hear that you found the team helpful and that you received great customer service throughout your experience.
Kind regards,
Matthew
This is by far the greatest car buying…
This is by far the greatest car buying experience I have ever had. Other dealers could learn a thing or two from ŠKODA Derby and it is no surprise that Mark is colleague of the year, with the attention to detail. Huge thanks to James, Andy and Jack who all took the time to thank me for buying my lovely ŠKODA Elroq.
22 lipca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Skoda Derby
Hi Charlotte,
Thank you for taking the time to leave such an incredible 5-star review. We’re absolutely delighted to hear that this was the best car-buying experience you’ve ever had.
Your comments about ŠKODA Derby are wonderful to read, and we’re especially pleased that Mark’s attention to detail made such a lasting impression. Hearing that you can see why he was named Colleague of the Year is fantastic recognition of the dedication and care he brings to every customer experience.
It’s also great to know that James, Andy, and Jack all took the time to make you feel valued and appreciated throughout your journey. We believe purchasing a new car should be a memorable and enjoyable experience, and we're thrilled that the team delivered exactly that.
Thank you again for your kind words. We hope you thoroughly enjoy your lovely new ŠKODA Elroq and wish you many happy miles ahead.
Kind regards,
Liza.
Olly was most helpfully couldn't do…
Olly was most helpfully couldn't do more to make the visit pleasant
24 lipca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Skoda Derby
Hi Peter,
Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that Olly was so helpful during your visit and did everything he could to make your experience pleasant and enjoyable.
Providing friendly, attentive service is what we strive for, and your kind feedback will mean a great deal to Olly and the team at Skoda Derby.
Thank you again for your feedback and for choosing Vertu.
Kind regards,
Liza.
Harry was lovely and so helpful. Great service.
Harry was lovely and so helpful, explaining everything clearly. Made buying a used car very easy and enjoyable.
18 lipca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Skoda Derby
Thank you for your wonderful review. We are delighted to hear that Harry was so helpful and took the time to explain everything clearly throughout your car-buying journey.
It's great to know that he made the process of purchasing a used car both easy and enjoyable. We pride ourselves on providing a friendly and transparent experience, and your feedback is a fantastic reflection of that. We will be sure to pass your kind comments on to Harry.
We hope you're enjoying your new vehicle and look forward to welcoming you again in the future.
Kind regards,
Keith
Vertu Skoda Derby
Vertu Skoda Derby. Purchased a Vauxhall Adam from Chris. Very helpful, very pleasant and great communication from my first enquiry to having the vehicle dropped off at my home address. Would highly recommend. Thank you Chris.
16 lipca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Skoda Derby
Thank you for sharing your experience. It’s great to hear that Chris at Vertu Skoda Derby was so helpful and pleasant throughout, keeping communication clear from your first enquiry right through to delivery at your home. Wonderful to know you’d highly recommend him.
Many thanks,
Chloe
Great service from start to finish
Great service from start to finish. Oliver was extremely helpful and kept me informed from placing my order for my new Elroq to having it delivered. Slight delay on the delivery but that ended up being a bonus as I got the updated model. Thanks to all the staff involved. Oh and the 2026 Elroq Sportline is a fantastic car.
11 lipca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Skoda Derby
Thank you for your fantastic feedback. We’re delighted to hear that Oliver provided such helpful support throughout, keeping you well informed from placing your order right through to delivery.
While there was a slight delay, it’s great to know it worked out in your favour with the updated model. We’re thrilled to hear that you’re enjoying your new 2026 Elroq Sportline and appreciate your kind words for everyone involved.
Kind regards,
Matthew
Great service and hand over from Olly
Great service and hand over from Olly. Love the car, my first Škoda. Drives beautifully.
14 lipca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Skoda Derby
Hi Brenda,
Thank you for your review. We're delighted to hear you received great service and a smooth handover from Olly. It's fantastic to know you're loving your first Škoda and that it's driving beautifully. We wish you many happy miles ahead and will be sure to pass your kind comments on to Olly.
Kind regards,
Danielle
Excellent service
From taking over our sales enquiry to the delivery of new vehicle, Luke Shelton at Skoda Derby has been exceptionally helpful. He helped secure an excellent vehicle. Made to our specifications. Motability means the driver is disabled with physical or mental health needs. Luke was empathetic, kind, very practical in the help he provided especially as due to unforeseen circumstances all new car deliveries have been delayed. Whenever we made enquiries Luke provided an update. He was always happy to chat with us and answer all our questions. He was happy to ensure a convenient delivery date. Showed us all the new features. Due to being nervous new drivers, Luke also accompanied us for our first drive. Showed us how to use the EV charger. When we got home we had forgotten some features and a panic call to Luke was answered with patient helpful advice. Could not have asked for better service. Very well looked after at Vertu Skoda Derby, highly recommend.
7 lipca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Skoda Derby
Thank you so much for your kind words! We are so happy to hear that Luke was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Luke was so friendly and helpful
Luke was so friendly and helpful, made the whole experience so easy.
Thanks Luke!
6 lipca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Skoda Derby
Hi Susan,
Thank you for your feedback.
It's great to hear that Luke was so friendly and helpful, and that he made the whole experience easy for you.
We hope you enjoy your new car.
Kind regards,
Danielle
Great service . Elroq is brilliant
Great service . Rob was very friendly and sorted everything out including our part exchange. We are delighted with our Elroq ... hope our old Yeti finds a good home 😉
3 lipca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Skoda Derby
Thank you for your lovely review. We're delighted to hear that Rob provided such great service and took care of everything for you, including your part exchange, making the process smooth and hassle-free. It's wonderful to know that you're delighted with your new Elroq. We're sure your old Yeti will make someone else very happy too! 😊
Many thanks,
Chloe
Good customer service at Skoda
Luke was very helpful right from first meeting us , he’s got lots of patience he had to help us with everything! My husband and I are terrible with technology and it’s the first time I’d qualified for a car on the motorbility scheme and he sorted everything which we are very grateful for so a big thank you too Luke he’s a credit to Skoda !
30 czerwca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Skoda Derby
Good morning Jayne,
Thank you for your wonderful feedback, it’s great to hear Luke was so helpful and patient throughout. We’re especially pleased he was able to support you with your first Motability experience and make everything straightforward and stress-free for you both.
Kind regards,
Dean
Visiting Vertu Skoda, Derby
We were able to look round the showroom without feeling pressured by a salesperson but when we needed help, a salesperson was able to answer our questions with knowledge.
Arranging a test drive was easy and again I felt supported, questions answered etc without feeling pressured.
Buying a car was made to feel easy and I was given information about how long it would take etc.
Collecting the car was made easier as linking the car to my phone app would have been impossible without support.
Although I’ve only driven the car for 40 it seem very easy to drive and has everything and more that I would want.
Would I visit the car showroom again? Yes for services and for new cars in the future (but that will be a long time in the future)
29 czerwca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Skoda Derby
Thank you for your detailed feedback. We’re delighted to hear that you enjoyed a relaxed, pressure-free experience throughout, with knowledgeable support when needed.
It’s great to know the process—from browsing and test drive to purchase and collection—was smooth and well explained, and that the team supported you in getting everything set up. We’re especially pleased you’re enjoying your new car.
We look forward to welcoming you back in the future.
Kind regards,
Matthew
I had a 10/10 experience with Skoda…
I had a 10/10 experience with Skoda Derby and would highly recommend them. The dealership itself is very clean, modern, and well-presented, which made the whole visit feel welcoming and professional.
All the staff were friendly and professional throughout. A special mention to Andy, who handled the sale of my new car — he was very knowledgeable and took the time to help me find the right deal without any pressure. Harry took me out for a test drive and was polite, easy to talk to, and made the whole experience very relaxed.
Finally, Mark who finalised everything and handed over the keys. He made sure the car was ready, including fitting new mats, and took the time to walk me through the infotainment system and connect my phone to Apple CarPlay, which was really appreciated.
Overall, a fantastic experience from start to finish — excellent service and a great team.
23 czerwca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Skoda Derby
Good afternoon,
Thank you for your fantastic feedback, it’s great to hear you had such a positive experience from start to finish. We’re pleased the team were welcoming, professional and supportive throughout, and that everything was handled clearly and without pressure.
Kind regards,
Dean
Really great
10 czerwca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Skoda Derby
Good morning Edward,
Thank you for your feedback. It’s great to hear you had a really good experience with us at Skoda Derby.
We appreciate you taking the time to share your thoughts.
Kind regards,
Dean
Excellent car dealer
Much better experience at Vertu than other 'big' brands - they were far less pushy (not at all) and much more professional. Ended up buying a new Skoda via them, but spoke to other Vertu teams too who were helpful.
Luke and Charlotte in particular were very helpful.
2 czerwca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Skoda Derby
Good afternoon,
Thank you for your review. It’s great to hear that you found the experience more professional and pressure‑free, and that the team across different sites were consistently helpful. We’re especially pleased that Luke and Charlotte made such a positive impact and supported you throughout your purchase.
Kind regards,
Dean
Very friendly staff oliver and andy in…
Very friendly staff oliver and andy in particular thank you
29 maja 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Skoda Derby
Good afternoon Peter,
Thank you for your feedback. It’s great to hear you found the team so friendly, and that Oliver and Andy made a positive impression during your visit.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.