Vertu Motors - Land Rover Chesterfield Recenzje 

114
Wynik TrustScore: 4.5 na 5

4,5

2 Discovery Way, Old Whittington, S41 9EG Chesterfield, Derbyshire, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I would like to thank Mike Rawlin who was a fantastic help and made the whole buying experience very enjoyable. He explained everything thoroughly and nothing was too much trouble. It’s a shame we liv... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The hospitality and service provided by Danielle and James were truly exceptional. From the moment I arrived at the dealership, I was made to feel welcome, valued, and completely at ease. Their profes... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Aaaron and the team at Chesterfield were great. Very patient, looked at all options, didnt feel rushed into anything and kept in touch throughout.

Reakcja na opinię

Oceniono na 5 z 5

I can't recommend Vertu Land Rover Chesterfield highly enough. This is the second vehicle I've purchased from them, and on both occasions the experience has been outstanding from start to finish.... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Salon samochodowy
  2. Sklep samochodowy
  3. Naprawa samochodu
  4. Dealer pojazdów mechanicznych
  5. Komis samochodowy

O Vertu Motors - Land Rover Chesterfield

Napisane przez firmę

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Dane kontaktowe

  • 2 Discovery Way, Old Whittington, S41 9EG, Chesterfield, Derbyshire, Zjednoczone Królestwo

  • 0344 659 8141

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

114 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,5

Wszystkie recenzje

(114)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 12 760

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Oceniono na 1 z 5

Do NOT buy from this company

Do NOT buy from this company. If anything is wrong, they will not address it directly. A used Discovery Sport that has spent more time than it should back with Vertu, Shoddy if not non existent checks before delivery, poor state at handover, constant issues and weeks upon weeks in the workshop. After a few months i asked them to take it back, but they wanted me to lose £12000 YES £12000 for a car that wasn't fit for purpose. We have now sold it while not having owned it for 12 months to another trader and reduced our losses by £5000. How does that work? Vertu supply the car and are the worst buyer.
I have worked tirelessly for 35 years in the motor industry to rid it of the "Arthur Daley" Image, just for Vertu to dress it up in smart clothes and be the worst second hand car dealer they could be.
Save your money, Go elsewhere!

31 stycznia 2023
Opinia niezależna
Oceniono na 5 z 5

FANTASTIC CUSTOMER SERVICE

A fantastic experience at Vertu Chesterfield although my car did take a little longer than anticipated due to delays out of the dealerships hands. Jake always kept me up to date as much as he could with the information he had and once John Steele was involved, he really did everything he could to get my car delivered and did not disappoint. I'm so grateful and I love my new car! All dealings with the branch were professional and service top notch! Get your orders in with plenty of time to ensure delivery when you need your car. I will be back!!

23 grudnia 2022
Opinia niezależna
Logo Vertu Motors  - Land Rover Chesterfield

Odpowiedź od Vertu Motors - Land Rover Chesterfield

Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Jake receives the recognition he deserves. Many thanks, Stuart.

Oceniono na 5 z 5

By far the best dealership

Extremely helpful. Ashley Platts was just amazingly brilliant. He thoroughly walked us through everything. He was friendly, informed and polite. He kept us informed and updated with the status of our car throughout the experience. Can not thank him enough for his time and his patience. All staff were so welcoming and friendly too. Lovely atmosphere too. Highly recommend!

30 września 2022
Opinia niezależna
Logo Vertu Motors  - Land Rover Chesterfield

Odpowiedź od Vertu Motors - Land Rover Chesterfield

Hi Sarah, Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Ashley and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks keith

Oceniono na 1 z 5

Disgusting individuals

Disgusting individuals
Disgusting individuals and service, I don’t think they even have a clue how to run a dealership, not to mention they are a bunch of thieves taking property that doesn’t belong to them and will not give the items back. This has got me seeking the police and a solicitor, they constantly lie to you and feed you whatever they need to but they aren’t bothered about customers.
That John Steele has a serious attitude problem and has a chip on his shoulder and don’t get me started on Gary and David absolutely useless.

Had my vehicle for 3 weeks and still didn’t even know what the vehicle was in for, had the vehicle for over a month and still hadn’t sorted the car. Absolutely no communication from them whatsoever even though they had my details and I’d called on several occasions but never hear anything back. Told me they only had one mechanic working as they are all off sick then another person says something completely different, and not only that had my vehicle for over a month and no hire car even with a disability and even when I rung to enquire never called back.

Just a bunch of incompetent cowboys I’d stay well clear of this dealership!

15 sierpnia 2022
Opinia niezależna
Logo Vertu Motors  - Land Rover Chesterfield

Odpowiedź od Vertu Motors - Land Rover Chesterfield

Good afternoon Mr Hooley,

I’m sorry you feel this way. As we discussed when your engine failed and the car was booked in for repair by the company you bought it from the invoice they paid factored in a subsidy for return of the old engine and turbo. We also discussed that if you wanted the failed engine and turbo that was replaced the subsidy would need to be paid by either the company that instructed repairs and paid the invoice or yourself. We haven’t stolen anything and I did recommend you spoke to the company you bought the car from who had also provided you with a courtesy car. We did update the company that instructed the repair however I’m sorry you feel our communication with yourself was inadequate however they said they were in contact with you as you were their customer.

Kind Regards

John

Oceniono na 1 z 5

What a shame

What a shame this dealership doesn't realise what Administration is required when taking in a Range Rover Sport as part exchange in a brand new £80,000 car.

I have receievd too many to mention texts and calls from a dedit collection company. After being able to get to the bottom of the issue, they are contacting me in regards a NO TAX fine from the DVLA.

I exchanged my car on 26th November and someone at Land Rover Chesterfield drove the car on the public highway on1st December, which resulted in the fine being generated. (they may have or not used dealer plates).

I now have a black mark on my credit file and am being chased for unpayment for teh first time ever, for a cost that isn't mine, all because someone, somewhere in Admin hasn't completed the transfer of ownership detail online.

I had to wait over 9 months for my new car, as someone, somewhere in Admin, ordered the car with the wrong optional drivers packs, on the day of production this came to light. Then Covid hit and along with the micro chip issues, I have a very long wait.

Clearly someone, somewhere in Admin needs to find a new job that requires no brains.

I will never use this dealership again, and recommend others travel to another dealership, there are plenty around.

22 kwietnia 2022
Opinia niezależna
Logo Vertu Motors  - Land Rover Chesterfield

Odpowiedź od Vertu Motors - Land Rover Chesterfield

Good morning Mr Taylor, I will attempt to contact you again directly to discuss your concerns and the Statutory Off Road Notification (SORN) regarding your part exchange. Should you wish to contact me please email me john.steele@vertumotors.com and I will contact you at a time convenient for you. Regards, John Steele, Head of Business.

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