Recently purchased a used Jaguar F-Pace from Vertu Bolton. There were a few hiccups with the car itself and with the handover but that was primarily due to what we believe to be a communication breakd... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The purchase of the car in. July 25 was the best car purchase experience I’ve had thanks to Will , First service due and again the staff were an example of what customer service should be , frie... Zobacz więcej
Reakcja na opinię
Having had a terrible service with another JLR retailer we popped in to look at a car on site. Met with Harvey who was excellent and really looked after us during the sale. Never over promised and was... Zobacz więcej
Reakcja na opinię
Thank you to all the staff at Vertu for helping me find my car, they all went over and above, service and communication was fantastic, A special thank you to Lloyd for driving up to Burnley to bring o... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Vertu Motors - Land Rover Bolton
Napisane przez firmę
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Dane kontaktowe
Kay Street, Land Rover, BL1 2RX, Bolton, Lancashire, Zjednoczone Królestwo
- 0344 659 8155
4,4
Doskonała
165 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 96% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Recently purchased a used Jaguar F-Pace…
Recently purchased a used Jaguar F-Pace from Vertu Bolton. There were a few hiccups with the car itself and with the handover but that was primarily due to what we believe to be a communication breakdown with a partner branch. All the staff at Vertu Bolton were amazing, their communication was great, organisation was on point and they were always going the extra mile, doing everything they could to ensure that our buying experience was a positive one. This is our second purchase from Vertu Bolton and they continue to have our trust. Big thank you to Matt Kok and Declan Phillips.
27 sierpnia 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Land Rover Bolton
Thank you for your wonderful review.
We are delighted to hear that, despite a few hiccups along the way, the team at Vertu Bolton did everything possible to ensure your experience remained a positive one. It's fantastic to know that their communication, organisation, and commitment to going the extra mile helped maintain your confidence throughout the process.
A special thank you for recognising Matt Kok and Declan Phillips. We’re pleased to hear they provided such excellent support and customer care.
Thank you for your continued trust and loyalty as a returning customer. We hope you enjoy your Jaguar F-Pace and look forward to welcoming you back in the future.
Kind regards,
Keith
Excellent Customer Service .
The purchase of the car in. July 25 was the best car purchase experience I’ve had thanks to Will ,
First service due and again the staff were an example of what customer service should be , friendly and professional
Having driven down from Dumfries ,Michelle firstly got me a coffee then booked the car in.
Then while I waited in the pleasant surroundings I was offered plenty of refreshments and Will who had initially dealt with the car purchase appeared and thanked me for bringing the car back down for service and a relaxed chat about how I was getting on with the car .
Car service and updates complete ,out to the car where to my surprise there was a small gift and card from Michell thanking me for coming down and wishing me a safe journey back . Brillant!
10/10 , it’s the small things that make the difference , what a Top Team !!!
8 września 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Land Rover Bolton
Good morning Max,
Thank you for your fantastic review. It’s great to hear that both your car purchase and first service visit were such positive experiences. We're delighted that Will, Michelle and the team made you feel welcome, kept you updated throughout your visit, and that the extra touches helped make your journey worthwhile.
We really appreciate you taking the time to share your experience and your kind comments about the team's friendly and professional service.
Kind regards,
Dean
I would like to say a massive thank you…
I would like to say a massive thank you to everyone at Vertu Landrover Bolton- especially Harvey Stigwood who made the process of getting a new car so streamlined such a nice person to work with and everyone else who helped make it possible I really appreciate it.
3 września 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Land Rover Bolton
Hi Jessica,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience with the team at Vertu Land Rover Bolton. It’s wonderful to know Harvey made the process of getting your new car so smooth and straightforward, and that the whole team helped make the experience enjoyable.
We’ll be sure to pass on your kind feedback. Thank you for taking the time to share your experience, and we hope you enjoy your new car!
Kind regards,
Kerry
Great customer service and wonderful…
Great customer service and wonderful experience throughout
29 sierpnia 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Land Rover Bolton
Good afternoon Barbara,
Thank you for taking the time to leave a review. We're delighted to hear that you received great customer service and enjoyed a wonderful experience from start to finish.
We really appreciate your kind feedback and are pleased that the team helped make your visit such a positive one.
Kind regards,
Dean
Refreshing experience
Having had a terrible service with another JLR retailer we popped in to look at a car on site. Met with Harvey who was excellent and really looked after us during the sale. Never over promised and was just a 'top chap' to deal with for me (and Wife said same so very high praise). Collected the car and really nice touch from them the way they delivered the car to us - again one super impressed wife. Had a small issue the next day and we called Harvey who said pop in and he'd get someone to have a look. Did this, met with receptionist (Julie) who immediately was aware we were coming and sat us down and offered drinks, chatted and was all around just good at her job. Car fixed, drove away half hour later. Cannot recommend Harvey or Julie enough. Just 'good people'
25 sierpnia 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Land Rover Bolton
Thank you for your fantastic review. We're delighted to hear that Harvey provided such excellent service and looked after you so well throughout your purchase. It's great to know that his honest, straightforward approach and attention to detail helped restore your confidence and made the experience such a positive one.
We're also pleased that Julie provided such a warm welcome and ensured everything was ready for your visit when you returned with a minor issue. It's wonderful to hear that the team resolved everything quickly and efficiently.
Thank you for your recommendation and for your kind words about Harvey and Julie. We'll be sure to share your feedback with them both.
Kind regards,
Matthew
Thank you to all the staff at Vertu for…
Thank you to all the staff at Vertu for helping me find my car, they all went over and above, service and communication was fantastic, A special thank you to Lloyd for driving up to Burnley to bring our new car to Bolton for us. Would highly recommend.
26 sierpnia 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Land Rover Bolton
Thank you for your fantastic review! We're delighted to hear that the team provided such excellent service and communication throughout your car-buying journey. A special thank you for recognising Lloyd's efforts, we're sure he'll be pleased to hear your kind words. We truly appreciate your recommendation and hope you enjoy your new car. 🚗✨. Kind regards, Selina
Great service and obviously a great…
Great service and obviously a great product.
21 sierpnia 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Land Rover Bolton
Good afternoon Philip,
Thank you for your feedback, it’s great to hear you received excellent service and are so pleased with your vehicle. We’re delighted you had such a positive experience and appreciate you taking the time to share your comments.
Kind regards,
Dean
Deposit taken out twice. Terrible customer service
Placed a £99 refundable deposit on a Discovery Sport. Immediately had phone calls and emails from Harvey Stigwood who couldn’t do enough for us. We then bought one from our local Vertu branch so still with the same company (just a different branch). We requested the £99 refundable deposit back where upon we noticed it had been taken out twice. We sent screenshots of our bank statements, rang them, emailed them. Heard nothing. Left emails and phone calls saying we were going on a 2 week holiday so wanted to get it sorted out. Again, absolutely nothing. Altogether we emailed Declan Phillips, James Esker, Sarah Kelly and Harvey Stigwood and not one of them had the decency to reply, even to say they were looking in to it. A few days later the money eventually appeared in our account but no explanation, no apology. Nothing. A far cry from when we placed a deposit on the car and they couldn’t get in touch quick enough. I’m beyond happy we spent our £30k at a different branch of Vertu and would definitely not recommend the Bolton branch.
2 sierpnia 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Land Rover Bolton
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you felt let down by the level of communication you received. Clear and regular communication is an important part of the experience we aim to provide, and on this occasion, we fell short of those expectations. We have taken your comments on board and will use your feedback to review how we communicate with customers throughout the process. We would welcome the opportunity to speak with you directly so we can better understand what happened and see if there is anything further, we can do to address your concerns. Thank you again for your feedback, and please accept our apologies for the experience you received.
Kind regards,
Declan Phillips
Used Car Sales Manager
Just browsing
My brother and myself called in recently for a browse around the showroom to look at the beautiful cars on display. We were greeted by a delightful lady (Zoe) on the front desk. She gave us some assistance when we asked about some of the range rover models. Top marks. What a lovely lady. 10/10
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Land Rover Bolton
Good afternoon Lenny,
Thank you for your wonderful feedback. It’s great to hear you and your brother enjoyed your visit to the showroom and had the opportunity to explore the range on display. We’re delighted Zoe made such a positive impression and was able to provide helpful assistance with your questions. Thank you for your kind words.
Kind regards,
Dean
I recently bought a new Range Rover…
I recently bought a new Range Rover from Range Rover Bolton, and I’m extremely happy with the whole experience. The team were professional, friendly and helpful from start to finish. They made the buying process smooth and straightforward, and I felt well looked after throughout.
I’m very happy with my new car and would definitely recommend Range Rover Bolton to anyone looking for a great vehicle and excellent customer service. Thank you to the whole team for making the experience so enjoyable! ⭐⭐⭐⭐⭐
6 sierpnia 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Land Rover Bolton
Hi there,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience with the team at Vertu Land Rover Bolton. It’s wonderful to know the buying process was smooth, straightforward and enjoyable from start to finish, and that you felt well looked after throughout.
Thank you for your recommendation and kind feedback. We hope you enjoy every mile in your new Range Rover!
Kind regards,
Kerry
AVOID AVOID AVOID
AVOID AVOID
Dealership sold us a car with multiple faults. Promised they would all be fixed and then failed to fix them and basically saying tough. I cannot stress enough how much I want people to avoid this dealership and avoid wasting money.
In reference to the reply from vertu, we have visited the dealership to discuss several times. And made to wait at least an hour each time. And to no avail. It’s just an avoid sort of place. The vehicle has been rejected. I will hopefully find a more reputable dealer next time
10 sierpnia 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Land Rover Bolton
Dear Gareth,
Thank you for taking the time to leave a review.
We believe the vehicle you are referring to belongs to your partner. Customer experience is extremely important to us, and we would welcome the opportunity to discuss these concerns further. We invite her to contact or visit the dealership so that a member of our management team can personally review the situation and work towards a resolution.
Kind regards,
Dean
Brilliant service
Brilliant service - would highly recommend the garage. Friendly staff & great quality cars
7 sierpnia 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Land Rover Bolton
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Excellent service..friendly and very…
Excellent service..friendly and very pleasant staff..
Would recommend Landrover Bolton and in particular Matt Kok.
6 sierpnia 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Land Rover Bolton
Good morning David,
Thank you for your fantastic feedback, it’s great to hear you received excellent service from such a friendly and professional team. We’re delighted Matt provided such a positive experience and really appreciate your recommendation.
Kind regards,
Dean
Vehicle Purchase
Friendly and helpful service from the staff.
Great presentation and vehicle guidance in picking the vehicle up prior to driving it away.
30 lipca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Land Rover Bolton
Good afternoon Darren,
Thank you for your kind feedback, it’s great to hear you received friendly and helpful service from the team. We’re pleased the vehicle handover was informative and that you felt confident and well prepared before driving away.
Kind regards,
Dean
Great Experience at Land Rover Bolton ,
I had a great experience with Vertu Motors, From the moment we met with Andrew he was friendly, welcoming, and genuinely easy to talk to.
Andrew was extremely knowledgeable and took the time to explain everything clearly. He answered all my questions with confidence and provided helpful insights that made the experience both informative and enjoyable.
What impressed me most was his approach. Rather than feeling like a typical sales interaction, it felt like receiving honest advice from a true professional who cares about his customers. He is respectful, highly competent, and a pleasure to deal with.
I would not hesitate to recommend Vertu Motors to anyone. He is an outstanding professional and made the entire experience a very positive one. Thank you VERTU MOTORS for the outstanding car!!!
1 sierpnia 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Land Rover Bolton
Good morning Ionela,
Thank you for your wonderful feedback, it’s fantastic to hear Andrew provided such a friendly, welcoming and professional experience throughout. We’re pleased he took the time to explain everything clearly, answer your questions and make the process both informative and enjoyable. It’s great to know you felt so well looked after and that you’re delighted with your new car.
Kind regards,
Dean
Range Rover Evoque
Love the Range Rover Evoque we bought recently. Excellent service received from Matt and the rest of the team, who made the whole experience both simple and enjoyable. Matt was very helpful in explaining all the different options available to us with our existing car but at no point was pushy in his approach.
18 lipca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Land Rover Bolton
Thank you for your wonderful feedback.
We’re delighted to hear that you’re loving your Range Rover Evoque and that Matt and the team made the whole experience simple and enjoyable from start to finish.
It’s great to know that Matt took the time to explain all of the options available with your existing vehicle and helped you make an informed decision without any pressure. Providing a helpful, relaxed and professional experience is exactly what we aim for.
Thank you for taking the time to share your experience. I’ll be sure to pass on your kind words to Matt and the team.
Kind regards,
Matthew
What can I say we called on a Saturday…
What can I say we called on a Saturday afternoon to look for a second hand car we had a look around not being harassed just left to our own devices, once I found the car I absolutely loved I found a sales person who was Harvey Stigwood an absolute gentleman he couldn't do enough to help us we had my 91 year old mum in a wheelchair who he treat with respect and made us all a lovely cup of coffee.
He sorted everything all I had to do was transfer the money and collect my car three days later I could not recommend their service enough absolutely fantastic
25 lipca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Land Rover Bolton
Hi Mark,
Thank you for taking the time to leave such a wonderful 5-star review. We’re absolutely delighted to hear about your experience with Land Rover Bolton.
It’s fantastic to know that you were able to browse at your own pace without feeling pressured and that, once you found the car you loved, Harvey was on hand to provide such exceptional support. Your comments about Harvey are truly lovely, and we’re especially pleased to hear how respectfully and thoughtfully he treated your 91-year-old mother, helping to make the experience comfortable and enjoyable for everyone.
We’re delighted that Harvey made the process so straightforward, taking care of everything for you and ensuring a smooth journey from your initial visit through to collecting your new car just a few days later.
Thank you again for your kind words and recommendation. We’ll be sure to pass your feedback on to Harvey and the team, who will be thrilled to receive your comments.
We hope you enjoy many happy miles in your new car.
Kind regards,
Liza.
Great experience overall - above and beyond expectation
Great experience from ordering to pick up of my new vehicle, despite issues with my part-ex which were purely a Land Rover issue, not the dealership.
Good support, information and service throughout.
Happy to recommend the team of you were looking to change your vehicle. Especially thankful for the patience and support received from Harvey.
16 lipca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Land Rover Bolton
Thank you for your wonderful review.
We are delighted to hear that Kara made the whole process easy and relaxed for you. Buying a car should be an enjoyable experience, and it is fantastic to know that her friendly approach and expertise helped make everything straightforward from start to finish.
It is particularly pleasing to hear that Kara's knowledge of both the vehicles and the options available gave you the confidence to make the right choice. At Vertu, we pride ourselves on ensuring our customers are always fully informed, with all questions answered clearly and honestly, and never under any pressure.
Your kind words and recognition of Kara's efforts are greatly appreciated. She is a real asset to the team, and we will be sure to pass on your feedback.
Thank you once again for choosing Vertu Motors. We hope you enjoy your new car and look forward to welcoming you back in the future.
Kind regards,
Keith
Excellent sales Service
Sales person Matt and Dec were excellent very attentive and couldn’t do enough for us. Matt took us on the test drive of our car and was very knowledgeable answering all our questions. We never once felt rushed by either Matt or Dec, both taking the time to ensure we were 100% happy to go ahead with the purchase but as we had already fallen in love with the car after the test drive it was a no brainer and the guys made it simple to agree terms. Highly recommended, just ask for Matt or Dec when you go in, you won’t go wrong
30 czerwca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Land Rover Bolton
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Matt, Dec and the team. We hope to see you again soon. Happy motoring, Selina
Helpful and constructive staff
19 czerwca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - Land Rover Bolton
Hi John,
Thank you for your feedback.
It’s great to hear you found the team helpful and constructive.
Kind regards,
Danielle
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.