Vertu Motors - BMW Yeovil Recenzje 

Excellent communication and service

An excellent experience with knowledgeable and welcoming staff.

Top service from Vertu bmw
From test drive to picking up the car thank you
Jamie Coxs great service.

Jodie Price was amazing!
Very efficient, knowledgeable and personable.
She could answer every question and was a joy to do business with.
Gareth also deserves a mention, he too took the time to discuss all aspects of the purchase and made us feel at ease.

Fantastic response, immediate phone help about car system when I was driving 300 miles away

After the first initial contact all the way through I found Vertu to be really helpful. Ellie was amazing and the whole team did everything they could to make this purchase and handover of my BMW as quick and stress free as possibly. I can’t thank them all enough. Having being with Jaguar for 15 years I had to make a big leap away from them as I don’t want electric. This was my first experience with Vertu and BMW and I was not disappointed I would definitely recommend them to anyone. I also cannot fault the M230i X drive it’s a fabulous car so I would recommend that too. So a big thank you from me to Ellie and the team in Yeovil. Who got me my car delivered on time to London for when I needed it. Thank you all and I will be back for my next one with you.

Great service from test drive to driving off the forecourt. Thanks to Jodie who was very professional & knowledgeable along with Ben who showed us the technical setup

From the moment I walked into the dealership to make initial enquiries to collecting my BMW the service and attention to detail has been fantastic and made the buying process very easy. Big shout out to Jamie Cox; his years of experience is a real asset to the dealership.

Excellent service.

Outstanding service from initial enquiry to exchange and handover of new vehicle.

Everyone was so professional and helpful.

Great experience !

All Vertu, Yeovil staff very professional in their approach. They demonstrated moral excellence, such as, loyalty, honesty and integrity. These are qualities that convey a sense of adherence to standards or values outside oneself. As a team, they demonstrated elements that attributed towards team effectiveness such as personal attitudes, and the importance of respecting and valuing collegial relationships.

Treated purely as a one off financial transaction, worse still would not honour the cash purchase price offer sent by Vertu that I accepted online after a 4 hour round trip visiting the showroom to buy a M4 Comp.

As the asking price was fair I gave them the benefit of the doubt that it was a ‘system glitch’ so agreed to proceed at the list price although made it clear I was not happy. The follow up was clumsy and lazy for a £57k premium spec’d used car with no gesture offered to generate any goodwill, so I asked simply for a boot liner as a token for it to be immediately rejected stating they could not just give ‘free stuff’… hardly free when I’m paying £57k for a used car and I’ve had to pay £425 over the offer they would honour!

They appear to not think ahead or care about building customer loyalty… I had already advised I was also changing my wife’s car at the same time and only hold on to my cars 2 years. Instead when explaining I was still unhappy and didn’t feel valued as a customer I was asked to further send more evidence (web page download and PDF of the offer seems to be not enough!)… they still wouldn’t have done anything, so it felt like a direct insinuation of lying!!!!

Jodie stated she’s doesn’t need to sell the cars as they sell themselves… maybe but YOU DO need to sell your services and show you value your customers to generate goodwill and dealership loyalty, most importantly the question of why purchase from Yeovil BMW… which I could not find an answer to!

This experience has tarnished my view of the entire Vertu group (who my current MB is through)… their customer care team called me to get my take on the experience and I never heard back… they could have offered me some goodwill and an sincere apology from Yeovil BMW I would have still purchased. Instead it was just a further waste of my valuable time to help them with internal training… nothing in it for me. Appears the whole group is self serving!

*** UPDATED FOLLOWING VERTU BMW YEOVIL RESPONSE 20/09 VIA GOOGLE MAPS***

@Andy Laird - I suggest you reconsider your potentially libel public statement doubling down on the insinuation that the download of Vertu’s ‘my car’ web page sent to your team upon request was anything but genuine. Ellie advised me the ‘system glitch’ was being investigated to ensure it won’t happen to another customer… SOME THANKS I GET!

Firstly it was “I” that brought discussions to a close not “you” after being so disgusted by my “customer journey” (an important truth), and secondly I am flabbergasted that:

(a) no one in group has the ability to access their own internal system to see the webpage I was emailed a link to (which I also forward to your team)
(b) you are a implying I am dishonest and would spend my valuable time and effort concocting a non-genuine offer in a convoluted scheme to save ~0.7% (£425) off the purchase price!

I spent an entire Saturday (inc. a 4 hour round trip) to view the vehicle, later accepting an offer I was sent in good faith (see above).

Your reply fully validates my initial review, illustrating your approach to customer experience and brand loyalty - which has been my displeasure to experience in my dealings with Vertu BMW Yeovil.

As a representative of Vertu you could have simply owned this and apologised but instead made the incredulous decision to continue to insinuate I am a liar!

As an existing customer of Vertu via MB, I will now be contacting Vertu head office back to demand a formal written apology, or failing that take the matter further.

Fantastic experience. Jamie Cox kept us informed all the way through the process from start to finish.Looking forward to some car journeys ahead of us

Vertu Mini Yeovil, I can only recommend the garage for there service, it was second to none, the salesman bent over backwards to be helpful in every way. Thank Jake.

Jodie is a credit to BMW and Vertu.
After a poor experience at another branch, Jodie was faultless throughout, the whole process was so easy and enjoyable which doesn't always happen when buying a car. A great example and representation for BMW. 10/10 and would highly recommend here to anyone looking at for a BMW.

Bought a used BMW iX from JAMIE COX at Vertu Yeovil after finding the car online. The process was perfect from start to finish, including the personalised video walk through, completion of documents and delivery of the car. The presentation of the vehicle was outstanding and if I didn't know better, it could have been brand new. Would highly recommend.

I tried to rebook my car in for an appointment and after 7 minutes of repetitive questions from a ridiculous lady who seemed to delight in being as slow and protracted as possible trying to book me in for lots of things I didn’t want, I gave up. The last time I came here they tried to carry out 12 hundred pounds of unnecessary work and I swore I’d never come back, due to design failure recall I’m in the unhappy situation of having to. I think it’s put me off having another BMW. Shame on you Vertu.

I live 200 miles away from the dealership. I saw a car I had been looking for on their site. From the moment I contacted them Dan was simply outstanding. Minimum of fuss, and was driving the car, delivered to me within the week. Every aspect was catered for, as a long time BMW customer I am aware of the service regarded as standard, yet Dan and the team, even the delivery driver were top notch, professional and friendly. Thank you.

Since "Vertu BMW" took over from Westerly BMW in Yeovil, the service is not nearly as good.
First of all, it seems that I now can't ring the Yeovil branch, unless I go through some "Vertu Central Office".
It also seems that one hand
doesn't know what the other is
doing, between two branches!
Let me explain......

I sat on the phone for ages while Vertu were trying to sort out bringing my BMW recalls forward, as I wanted to sell my car. The phone cut out twice in the process, so I had to ring again, and yet another long wait! First of all, they told me that my recall was at a different time than I had already booked, (at least 6 or 7 weeks before!) but on the same day.
Then the second time I rang back after being cut off, they told me it was booked in for the following month!
I told them it was specifically booked in for the original day and time I had said, as I had already booked a courtesy car with them, because I live quite a distance away.
I asked them to ring me back regarding the change of date for the recalls, but I got fed up with waiting since the morning, as I wanted to get this arranged, because the MOT was due, and it wouldn't pass like it was, (so my local garage said) so I rang them back again. Then, after yet another wait on the phone, they told me they were unable to bring the date forward anyway, as they were too busy. Then believe it or not, later on in the afternoon, someone then decided to ring ME back! I told him I had already spoken to someone about the recall, and they told me it was not possible to change it.

By this time I was totally "fed up", and so I decided to ring "Marshalls BMW" in Salisbury, (who I have never dealt with before, as I have always used Yeovil) and they fitted me in within 4 days, despite being very busy themselves.
"Marshalls" did the 2 recalls, fitted a new module that was still playing up, (as they suggested that might be the case, despite the recall) and did the MOT there, all at the same time!.... A brilliant service!

It is unlikely that I will be using Vertu BMW in Yeovil again, after this experience I had with them, though, to be fair, it was not all Yeovil Vertu's fault, as there was definitely a lack of communication between the 2 Vertu branches!

Please.... Allow customers to phone the appropriate dealership DIRECTLY, rather than go through a central office, because after my experience, its a waste of time if you can't.

Vertu BMW in Yeovil is a great dealership. I’ve just had my sunroof seals checked and replaced so I’m confident that it has been done well and that the sunroof is appropriately refurbished. The service, from Michal and Andy was efficient and friendly. Highly recommended.