Vertu Motors - BMW Exeter Recenzje 

343
Wynik TrustScore: 5 na 5

4,9

Matford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD Exeter, Devon, GB


Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Excellent experience buying my Volvo EX30 from Vertu, Exeter. I met Fran on the day I dropped in for a chat and she followed me all the way through to test drive, advice and purchase. Very pleased wit... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent customer service from Matthew, and a genuinely nice guy. Didn’t rush us into making any decisions on either the car or the add ons. Got the car earlier than expected. Very professional se... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The staff at Exeter couldn't have been more helpful.As a result the whole process of purchasing my new mini ran smoothly from start to finish. They explained the complexities of the systems of the car... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Buying a new car nowadays is a whole new experience. The purchase is paperless which can cause confusion with older clients. Vertu ought to keep this in mind! Generally the staff were pleasant and... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Salon samochodowy
  2. Sklep samochodowy
  3. Naprawa samochodu
  4. Dealer pojazdów mechanicznych
  5. Komis samochodowy

O Vertu Motors - BMW Exeter

Napisane przez firmę

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Dane kontaktowe

  • Matford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD, Exeter, Devon, Zjednoczone Królestwo

  • 0330 012 2325

4,9

Doskonała

Wynik TrustScore: 5 na 5

343 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 96% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(343)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 12 115

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

MINI Buying Experience

Thank you Sean at VERTU BMW/MINI Exeter for making my car buying experience so pleasurable and finding me my dream car.
I thought I knew what I wanted, a manual mini, but I have always been curious if an automatic would suit me better. Sean took me on a test drive and showed me all the benefits of an automatic. Sean has great empathy and lots of patience, nothing is too much trouble. There was no hard sell, pressure to buy and I received great part exchange. On collection day, feeling really anxious, Sean offered me another test drive so I was completely comfortable to drive my new car home.
If I could give more than 5 stars I would. I will be recommending Sean and VERTU BMW/MINI to everyone who wants an unparralled buying experience.

11 maja 2026
Opinia niezależna
Logo Vertu Motors  - BMW Exeter

Odpowiedź od Vertu Motors - BMW Exeter

Thank you for your wonderful feedback. We’re absolutely delighted to hear that Sean made your car buying experience so enjoyable and helped you find your dream car.
It’s great to know that he took the time to really understand your needs, guiding you through the benefits of an automatic and ensuring you felt confident and comfortable every step of the way. His patience, empathy, and no-pressure approach are exactly what we strive to deliver.
We’re especially pleased that Sean was able to support you on collection day and help ease any nerves, making sure you were completely happy before driving away. Your kind recommendation and generous comments truly mean a great deal.
Enjoy your new car, and we look forward to welcoming you again in the future.
Kind regards,
Keith

Oceniono na 5 z 5

Our new discovery sport

Very professional service from Kai and Helen, great handover too!
New car was presented lovely! 👍 😁

7 maja 2026
Opinia niezależna
Logo Vertu Motors  - BMW Exeter

Odpowiedź od Vertu Motors - BMW Exeter

Hi Steve,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received such a professional service at Vertu BMW Exeter.
It’s great to know that Kai and Helen looked after you so well, and that you enjoyed a superb handover experience. We’re especially pleased to hear how much you liked the presentation of your new car — that finishing touch really matters.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile ahead.
Kind regards,
Liza.

Oceniono na 5 z 5

Very pleased with the with the whole…

Very pleased with the with the whole experience Caitlin phoned us telling us there was a good deal on a new x1 came back with a quote same day and a week later we’re driving away in our new car .vertu exeter

29 kwietnia 2026
Opinia niezależna
Logo Vertu Motors  - BMW Exeter

Odpowiedź od Vertu Motors - BMW Exeter

Good afternoon Micky,

Thank you for your review. It’s great to hear you were pleased with the whole experience and that everything moved so quickly, from Caitlin spotting a great deal to you driving away in your new X1 just a week later. We’re delighted it all came together so smoothly.

Kind regards,
Dean

Oceniono na 5 z 5

Myers was professional

Myers was professional, knowledgeable and very personable, a pleasure to deal with him. The unveiling on collection day was fun. Delighted with our countryman, thank you.

5 maja 2026
Opinia niezależna
Logo Vertu Motors  - BMW Exeter

Odpowiedź od Vertu Motors - BMW Exeter

Hi there,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu BMW Exeter.
It’s great to know that Myers was professional, knowledgeable and personable throughout, making the whole process a pleasure. We’re also pleased you enjoyed the unveiling on collection day — it’s lovely to hear that it added to the experience. Delighted to hear you’re loving your Countryman too!
Thank you again for choosing Vertu Motors, and we wish you many happy miles ahead.
Kind regards,
Liza.

Oceniono na 5 z 5

Excellent service.

The help and guidance from Shannon Johnson was so helpful. I am delighted with the car too.

30 kwietnia 2026
Opinia niezależna
Logo Vertu Motors  - BMW Exeter

Odpowiedź od Vertu Motors - BMW Exeter

Hi Tom,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received such helpful guidance from Shannon during your experience at Vertu BMW Exeter.
It’s wonderful to know that you’re delighted with your car too — that’s exactly what we love to hear. Your kind feedback will mean a great deal to Shannon and the team.
Thank you again for choosing Vertu Motors, and we wish you many happy miles ahead.
Kind regards,
Liza.

Oceniono na 5 z 5

Excellant Service

I had what can only be described as a 10 out of 10 experience at Vertu Hyundai Exeter. Dan was my point of contact from initial phone call to the day I picked up the vehicle, He is a great ambassador for the company.
I explained from the start why I was changing my car what I was looking for and what sort of deal I was looking for with my part ex.
At no point did I feel under pressure, infact when I decided the vehicle was what I wanted, I was given a slightly better offer for my part ex.
Highly recommend Vertu Hyundai Exeter and highly recommend Dan.

23 kwietnia 2026
Opinia niezależna
Logo Vertu Motors  - BMW Exeter

Odpowiedź od Vertu Motors - BMW Exeter

Thank you for sharing your experience. I’m so pleased to hear Dan looked after you so well and made the whole process smooth, pressure‑free, and genuinely positive. Your recommendation means a lot.

Many thanks,
Chloe

Oceniono na 5 z 5

Ben was very helpful and friendly which…

Ben was very helpful and friendly which made the experience great

30 kwietnia 2026
Opinia niezależna
Logo Vertu Motors  - BMW Exeter

Odpowiedź od Vertu Motors - BMW Exeter

Hi Alex
Thank you for your lovely feedback. We're really pleased to hear that Ben was so helpful and friendly, and that this made your experience such a great one. Your comments are truly appreciated and will be shared with him.
Kind regards
Dawn

Oceniono na 5 z 5

Great service

Maurice was friendly and helpful, so I came away with a lovely new car very quickly.

30 kwietnia 2026
Opinia niezależna
Logo Vertu Motors  - BMW Exeter

Odpowiedź od Vertu Motors - BMW Exeter

Hi Rachel
Thank you for your lovely feedback. We're really pleased to hear that Maurice was friendly and helpful, and that he was able to get you into a lovely new car so quickly. Your comments are truly appreciated and will be shared with him.
Kind regards
Dawn

Oceniono na 5 z 5

Vertu Motors were easy to deal with

Jacob Jarvis-Cooke who dealt with our purchase was helpful and efficient, and very patient with helping us with all the new technology.

24 kwietnia 2026
Opinia niezależna
Logo Vertu Motors  - BMW Exeter

Odpowiedź od Vertu Motors - BMW Exeter

Good afternoon Sarah,

Thank you for your review. I’m really pleased to hear that Jacob was helpful, efficient and patient, especially when guiding you through the new technology. It’s great to know he took the time to make sure you felt confident and supported throughout your purchase.

Thank you for choosing BMW Exeter and for sharing your experience.

Kind regards,
Dean

Oceniono na 5 z 5

Friendly helpful team

Friendly helpful team who made the experience a pleasure

27 kwietnia 2026
Opinia niezależna
Logo Vertu Motors  - BMW Exeter

Odpowiedź od Vertu Motors - BMW Exeter

Good morning Vallance,

Thank you for your review. It’s great to hear the team were friendly and helpful, and that they made the whole experience such a pleasure.

Kind regards,
Dean

Oceniono na 5 z 5

Smooth dealing throughout the purchase…

Smooth dealing throughout the purchase and a very quick & informative handover

29 kwietnia 2026
Opinia niezależna
Logo Vertu Motors  - BMW Exeter

Odpowiedź od Vertu Motors - BMW Exeter

Hi Alison
Thank you for your lovely feedback. We're really pleased to hear that everything was smooth throughout the purchase and that the handover was quick and informative. Your comments are truly appreciated.
Kind regards
Dawn

Oceniono na 5 z 5

First class service

What a pleasant experience dealing with John Ashman for the purchase of our new car. He was helpful the moment we stepped into the showroom and all the way through to the date we completed the purchase of our Range Rover Sport. It was refreshing dealing with John and the team at Land Rover Exeter, excellent customer service.

1 kwietnia 2026
Opinia niezależna
Logo Vertu Motors  - BMW Exeter

Odpowiedź od Vertu Motors - BMW Exeter

Hi Claire
Thank you for your lovely feedback. We're delighted to hear that purchasing your new Range Rover Sport was such a pleasant experience. It’s wonderful to know that John Ashman looked after you so well from the moment you stepped into the showroom right through to completion.
We’re really pleased that you found John and the team at Land Rover Exeter so refreshing to deal with and that the customer service met such a high standard. Your kind words are truly appreciated.
Kind regards
Dawn

Oceniono na 5 z 5

Just brought my first Mini from Vertu…

Just brought my first Mini from Vertu Exeter.
A happy experience from start to finish, nothing too much trouble. We were fortunate having the same salesperson dealing with us, Matthew Levick. Professional, knowledgeable and friendly, everything went smoothly. Thank you, Angela.

28 kwietnia 2026
Opinia niezależna
Logo Vertu Motors  - BMW Exeter

Odpowiedź od Vertu Motors - BMW Exeter

Good afternoon Angela,

Thank you for your review. Congratulations on your first MINI — it’s great to hear everything went smoothly from start to finish. Matthew will be delighted to know his professional, knowledgeable, and friendly approach made your experience such a positive one.

Kind regards,
Dean

Oceniono na 5 z 5

It’s not just about the car

I’m a real fan of the mini, it’s been my car of choice for probably 25 years but with any big purchase it’s also about the service and support you get from your supplier and that’s where Vertu Mini in Exeter and Charlotte in particular stood out.

Charlotte’s friendly manner, open, honest about my options to change my current EV model for the new extended range EV mini was refreshing. She was interested in what I wanted NOT what she had to “sell”.

I’ve just picked up a fabulous JCW EV mini and it looks and drives beautifully. On collecting it Charlotte was as excited as I was😂.

Practical on handover information and approachable on any questions I’ve had.

Overall a very good experience.

28 kwietnia 2026
Opinia niezależna
Logo Vertu Motors  - BMW Exeter

Odpowiedź od Vertu Motors - BMW Exeter

Good afternoon Liz,

Thank you for such a thoughtful review. It’s great to hear that after so many years of choosing MINI, this experience really stood out for the service and support you received. Charlotte’s open, honest approach and focus on what you wanted clearly made a big difference, and it’s lovely to hear how excited you both were at handover.

We’re delighted you’re enjoying your JCW EV MINI and that everything from the handover to ongoing questions has been straightforward and reassuring.

Kind regards,
Dean

Oceniono na 5 z 5

Matthew at Vertu BMW Exeter was…

Matthew at Vertu BMW Exeter was excellent

28 kwietnia 2026
Opinia niezależna
Logo Vertu Motors  - BMW Exeter

Odpowiedź od Vertu Motors - BMW Exeter

Good morning Rob,

Thank you for your review. It’s great to hear that Matthew provided an excellent experience — he’ll be really pleased with your feedback.

Kind regards,
Dean

Oceniono na 5 z 5

We have bought Honda for twenty years

Review of Vertu, Hendy Honda, Exeter:
We have bought Honda for twenty years. We have found the staff employed at showrooms to be very knowledgeable and helpful. Celly, the salesperson,was excellent

27 kwietnia 2026
Opinia niezależna
Logo Vertu Motors  - BMW Exeter

Odpowiedź od Vertu Motors - BMW Exeter

Good morning Stephen,

Thank you for sharing your feedback. It’s great to hear that you’ve chosen Honda for so many years and have consistently found our showroom teams knowledgeable and helpful. You have left your review against BMW Exeter, rather than Honda Exeter, we would kindly ask that you leave your review for the Honda site so their team can receive the recognition.

Kind regards,
Dean

Oceniono na 5 z 5

Customer service experience excellent

Customer service experience excellent,
All staff very helpful

20 kwietnia 2026
Opinia niezależna
Logo Vertu Motors  - BMW Exeter

Odpowiedź od Vertu Motors - BMW Exeter

Hi Brian
Thank you for your lovely feedback. We're delighted to hear that your customer service experience was excellent and that all our staff were so helpful throughout. Your comments are truly appreciated.
Kind regards
Dawn

Oceniono na 5 z 5

Staff at Renault Virtu Exeter…

Staff at Renault Virtu Exeter especially Jacob Jarvis Cooke was brilliant, very attentive and reassuring, but he was badly let down by Renault.

25 kwietnia 2026
Opinia niezależna
Logo Vertu Motors  - BMW Exeter

Odpowiedź od Vertu Motors - BMW Exeter

Thank you for your feedback, Kelvin. We’re pleased to hear that Jacob Jarvis Cooke provided such attentive and reassuring service during your visit to Vertu Renault Exeter. We’re sorry to learn that the wider experience was impacted by issues outside of the dealership’s control, and we understand how frustrating that can be. Your comments are appreciated and will be shared with the team, and we thank you for taking the time to leave your review.

Kind regards,
Matthew

Oceniono na 5 z 5

Top sales team handled the purchase of…

Top sales team handled the purchase of my new X3 very well. After initially changing our minds about the vehicle we wanted they took care to ensure the car and spec was just right for us.
Communication around the delivery dates was good and the handover of the car and its complexities well managed too.

23 kwietnia 2026
Opinia niezależna
Logo Vertu Motors  - BMW Exeter

Odpowiedź od Vertu Motors - BMW Exeter

Thank you for your kind feedback. We’re delighted to hear that the sales team supported you so well throughout the purchase of your new X3, especially when refining the vehicle and specification to suit your needs. It’s great to know that communication around delivery was clear and that the handover was handled smoothly and professionally. Your comments are very much appreciated.
Kind regards,
Matthew

Oceniono na 5 z 5

Shannon was very professional

Shannon was very professional, friendly and made the transaction of my car very easy. I would recommend anyone to buy from Honda Vertu Exeter and deal with Shannon.

18 kwietnia 2026
Opinia niezależna
Logo Vertu Motors  - BMW Exeter

Odpowiedź od Vertu Motors - BMW Exeter

Thank you very much for taking the time to share your feedback.
We’re delighted to hear that Shannon provided such a professional and friendly experience and helped make the transaction of your car so easy. Ensuring the process is smooth, clear, and enjoyable for our customers is really important to us, so it’s great to know Shannon delivered on this.
Your recommendation of Honda Vertu Exeter and personal mention of Shannon are very much appreciated and will be passed on to her and the wider team. She’ll be delighted to know her efforts made such a positive impression.
Thank you again for choosing us, and we wish you many happy miles ahead.
Kind regards,
Keith

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej