Great experience at BMW Durham. Dealt with Nick Mason throughout the year it took me to consider the model, the colour, the fuel type etc. He was so knowledgeable and patient and, whilst always hel... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęBroomside Park, BMW, Belmont Industrial Estate, DH1 1HP Durham, County Durham, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have just taken possession of my new, used car, a 3series Msport Touring, the fourth I have owned. A really good car for my lifestyle. I enjoyed excellent service facilitating the purchase whi... Zobacz więcej
Reakcja na opinię
The customer care and respect from the team at Vertu Durham. Liam Dobinson has been tremendous to deal with from start to finish. Loved the sales journey, absolutely love the car. Mr C Dixon
Reakcja na opinię
Excellent customer service from start to finish at the Durham branch, hence we ended up purchasing two new BMW cars recently. Nick helped with my husbands purchase & Gaz looked after us when it was m... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Vertu Motors - BMW Durham
Napisane przez firmę
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Dane kontaktowe
Broomside Park, BMW, Belmont Industrial Estate, DH1 1HP, Durham, County Durham, Zjednoczone Królestwo
- 0344 659 9618
4,8
Doskonała
155 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 96% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great!
Completely satisfied with customer service and after care/support.
30 czerwca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - BMW Durham
Good Afternoon. Thank you for your fantastic 5-star review!
We're delighted to hear you were completely satisfied with both the customer service and the aftercare support you received from the team at Vertu BMW Durham.
We really appreciate your kind feedback and look forward to welcoming you back again in the future.
Kind regards,
Kerry
Liam has made my sale very stress free…
Liam has made my sale very stress free nothing was ever a problem he was patient and very professional explaining every aspect of the process I would give him Ten out of Ten
1 lipca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - BMW Durham
Thank you for your fantastic feedback. We’re delighted to hear that Liam made your purchase stress-free and provided such patient and professional support throughout.
It’s great to know he took the time to explain every aspect of the process and that nothing was ever too much trouble. I’ll be sure to pass on your kind words—he’ll be thrilled with your 10 out of 10 rating.
Kind regards,
Matthew
Excellent customer service
Excellent customer service. Friendly staff who are efficient.
30 czerwca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - BMW Durham
Thank you for your fantastic feedback. We’re delighted to hear that you received excellent customer service from our friendly and efficient team.
Kind regards,
Matthew
The customer care and respect from the…
The customer care and respect from the team at Vertu Durham. Liam Dobinson has been tremendous to deal with from start to finish. Loved the sales journey, absolutely love the car. Mr C
Dixon
29 czerwca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - BMW Durham
Hi Colin,
Thank you for your great feedback.
It’s fantastic to hear you enjoyed the whole sales journey and are loving your new car.
Kind regards,
Danielle
Odpowiedź od Vertu Motors - BMW Durham
Thank you so much for your kind words! We are so happy to hear that Jack was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Great experience at BMW Durham
Great experience at BMW Durham. Dealt with Nick Mason throughout the year it took me to consider the model, the colour, the fuel type etc. He was so knowledgeable and patient and, whilst always helpful and courteous at our many meetings ,he never hassled me or chased me regarding a final purchase, which I did finally make and took delivery of my new X1 23i M Sport on June 19 2026 and with which I am absolutely delighted.
19 czerwca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - BMW Durham
Good morning Helen,
Thank you for your fantastic feedback, it’s great to hear Nick provided such knowledgeable, patient and supportive service throughout your journey. We’re delighted you’re so pleased with your new car.
Kind regards,
Dean
My experience at Ford Vertu Durham was…
My experience at Ford Vertu Durham was great from start to finish , customer service brilliant and Jessica Saunders was so helpful and friendly with sorting everything right through to the day we picked up our car ,thankyou .
24 czerwca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - BMW Durham
hank you for sharing your experience. It’s wonderful to hear everything went so smoothly from start to finish and that you received brilliant customer service throughout. Jessica will be so pleased to know her friendly and helpful support made the process easy right up to collection day.
Many thanks,
Chloe
Odpowiedź od Vertu Motors - BMW Durham
Hi Michael,
Thank you for your great feedback.
We’re delighted to hear Sue looked after you so well and that you’re enjoying your Puma.
Kind regards,
Danielle
New 'used' car!
I have just taken possession of my new, used car, a 3series Msport Touring, the fourth I have owned. A really good car for my lifestyle.
I enjoyed excellent service facilitating the purchase which was completed very swiftly and professionally by Jon Cain both via email and in person.
I had cause to phone this morning, the day after purchase, with a query. Jon responded immediately, spoke to a technician and got back to me with a resolution inside 10 minutes. Great customer service. Much appreciated.
22 czerwca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - BMW Durham
Hi Chris,
Thank you for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you’re enjoying your new BMW 3 Series M Sport Touring — it sounds like a great fit for your lifestyle.
It’s wonderful to know that Jon Cain provided excellent service throughout your purchase, making the process swift and professional both online and in person. We’re especially pleased to hear that he was so responsive when you had a query after collection, resolving it quickly and efficiently with the help of the technical team.
Providing that level of ongoing support is incredibly important to us, so your feedback means a great deal. We’ll be sure to pass your kind words on to Jon.
If you ever need anything further, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.
Liam was very helpful and explained the process superbly
Liam was very helpful and explained the process
17 czerwca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - BMW Durham
Hi John,
Thank you for your fantastic 5-star review!
We’re delighted to hear Liam was so helpful and took the time to clearly explain the process for you.
We really appreciate your feedback and hope to welcome you back to Vertu BMW Durham again soon.
Kind regards,
Kerry
Morgan was extremely helpful and…
Morgan was extremely helpful and pleasent to talk to, he advised us of every step of the process and then explained everything in regards to everything so we understood. I would very much encourange everyone to go to the ford garage at durham for thier friendly service.
16 czerwca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - BMW Durham
Thank you for taking the time to share your experience. We’re delighted to hear that Morgan was so helpful and pleasant to deal with, guiding you through each step and making everything easy to understand. Your recommendation means a great deal, and it’s wonderful to know you found the service at our Durham Ford dealership so friendly.
Many thanks,
Chloe
It was a relaxed and friendly…
It was a relaxed and friendly environment; Liam and Kieran were patient and helpful and made the purchase transition smooth and I would highly recommend this garage is your looking for a car and never thought you’d be a BMW driver like I did ha!
11 czerwca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - BMW Durham
Thank you so much for sharing your experience. It’s wonderful to hear that you found the environment relaxed and welcoming, and that Liam and Kieran were patient and helpful throughout. We’re delighted the transition into your new car was so smooth — and even more delighted to hear you’re now a proud BMW driver. Your recommendation means a great deal.
Many thanks,
Chloe
A very easy process from start to…
A very easy process from start to finish. Internet search. Phone call and collect.
10 czerwca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - BMW Durham
Thank you for your great feedback — we really appreciate you taking the time to share your experience.
We’re delighted to hear that the whole process was so easy and convenient from start to finish, from your initial search to collection. Making the journey as simple and straightforward as possible for our customers is exactly what we aim for.
We hope you’re enjoying your new car, and we look forward to assisting you again in the future.
Kind regards,
Keith
Excellent service by Sue McGlade
I dealt with Sue McGlade at all stages of the buying process and she was excellent. She explained all the options clearly, showed me the vehicles that I was interested in and made sure that I made an informed choice. She managed all stages of the process very efficiently in a very pleasant and professional manner.
4 czerwca 2026
Opinia niezależna
Odpowiedź od Vertu Motors - BMW Durham
Thank you for sharing your experience. It’s great to hear how well Sue supported you throughout the entire process — from clearly explaining your options to helping you compare vehicles and make an informed choice. Her professional, friendly and efficient approach clearly made a real difference.
Many thanks,
Chloe
Amazing service!
Vertu Mini made the recent purchase of my car so seamless. I wasn't met with any pushy salesperson putting pressure on me, the whole experience was just so relaxed. Charlotte was amazing, very friendly, professional and knowlegeable. She guided me through the whole process and was extremely helpful throughout. I would certainly recommend Vertu without any hesitation. Thank you, I absolutely love my new Mini Countryman.
28 maja 2026
Opinia niezależna
Odpowiedź od Vertu Motors - BMW Durham
Hi Judith,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that your experience with Vertu MINI Durham was so seamless and relaxed – that’s exactly what we aim for. It’s great to know Charlotte made such a positive impression; she’ll be thrilled to hear your kind words about her friendly, professional and knowledgeable approach.
Congratulations on your new MINI Countryman – a fantastic choice! We’re so pleased you love it.
Thank you again for your recommendation, it really does mean a lot to us. We hope you enjoy every mile in your new car and look forward to welcoming you back in the future.
Kind regards,
Kerry
We were made to feel welcome and…
We were made to feel welcome and valued. We were not rushed into making any decision about buying a new car. The person who was dealing with was very professional and explained the process in detail which was very helpful.
9 maja 2026
Opinia niezależna
Odpowiedź od Vertu Motors - BMW Durham
Good morning,
Thank you for your review. It’s great to hear that you felt welcome and valued, with no pressure to make a decision. We’re pleased the team provided a professional experience and explained everything clearly to help you feel confident throughout the process.
Kind regards,
Dean
Excellent communication and attentive…
Excellent communication and attentive nature of the staff at Vertu Honda Durham
27 maja 2026
Opinia niezależna
Odpowiedź od Vertu Motors - BMW Durham
Good afternoon Paul,
Thank you for your feedback. It’s great to hear you experienced excellent communication and an attentive approach from the team, making your visit such a positive one.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Leon was extremely helpful and made…
Leon was extremely helpful and made change of car an easy process for us
18 maja 2026
Opinia niezależna
Odpowiedź od Vertu Motors - BMW Durham
Thank you for your lovely feedback. We're delighted to hear that Leon was extremely helpful and made the process of changing your car so easy for you — that’s exactly the kind of smooth experience we aim to provide.
Your kind words are truly appreciated
Informative & easy to sort something I…
Informative & easy to sort something I wanted
21 maja 2026
Opinia niezależna
Odpowiedź od Vertu Motors - BMW Durham
Hi Mark
Thank you for your lovely feedback. We're really pleased to hear that you found the experience informative and easy, and that you were able to find exactly what you were looking for.
Your comments are truly appreciated.
Excellent customer service from Ellie…
Excellent customer service from Ellie and Jack. Would strongly recommend this dealership.
20 maja 2026
Opinia niezależna
Odpowiedź od Vertu Motors - BMW Durham
Hi Paul
Thank you for your wonderful feedback. We're delighted to hear that you received excellent customer service from Ellie and Jack. Your kind words and strong recommendation mean a great deal to the team.
We truly appreciate you taking the time to share your experience.
Kind regards
Dawn
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.