VendulaLondon Recenzje 

Vendula bags are so cute, unique, and beautifully designed! I’ve already bought several bags and always receive lots of compliments whenever I use them. Their designs are truly eye-catching and full of personality. The customer service is also excellent, with quick and helpful responses. Highly recommended for anyone who loves something special and different! ❤️

I Email Vendula London regarding a enquiry I had. I received email the next day. Found them to be very helpful with my quest. The lady was great.

Una meravigliosa esperienza di cortesia e gentilezza

I love my Vendula handbags they are so very well made and always a talking point wherever I go. This morning I had a question which I emailed over and was answered in less than 4 minutes. Brilliant service. I’ve just placed an order and cannot wait to receive my next Vendula bag.

Vendula has the most adorable collection of bags! I usually purchase them from their shop in London when I visit. But when I was notified they had a new online store, I was really happy. I just received my online order a few days ago and it is a gorgeous autumnal themed flower shop bag and wallet. Great customer service too when I enquired about the delivery date of my order. They were friendly and helpful. Great company with unique & quirky products!

The bags are absolutely stunning. I am very happy with them and receive lots of compliments when I use them. The customer service is second to none. Very helpful staff. Any problems are sorted immediately. I would highly recommend this brand.

My sister and I own few pieces of their luggage’s: several bags, a purse, a small bag, phone case and a pouch. We never had any issue with the quality unless with my latest purchase three months before.
Their customer service was really polite and friendly. They obviously asked for a proof but if bought in the store they can find your ticket. They asked for pictures.
Without exaggerating they told me two days after that they will send me another brand new bag for free and did it a couple of days later.
All the employees I talked to, including the gentleman in the store were professional, respectful and helpful.

A very professional team and great products. I have lived in London so these frontbags, and not only those, make me very happy.
The service support team helped me very much and very quickly.
Thank you Vendula London🙏🏻

The bags are gorgeous and online support is fantastic!

Great customer service! I had an issue with my rewards points and they sorted it within a day. Phew! I was revealed it was fixed so quickly.

Customer service that I honestly would never expect. My bag arrived on time - and is beautiful - but then I was mistakenly refunded too. I contacted them to let them know, and was surprised when they apologised for the error and told me to keep the refund. I’ll be spending it on another bag when the new season drops!

I adore Vendula. Both their products and services. I now have over 70 Vendula items, even though I only discovered them last year!, all gorgeous and always get people asking where my bag/purse is from.
I’ve had an issue recently with not being able to use a provided discount code, Vendula sorted it within a couple of days for me and their staff are always professional and friendly over messages. Will certainly be buying from them again and would definitely recommend (already have!)

I contacted vendula customer service for support with a problem i have with a recent bag purchase. They were in touch with me straight away. Given 2 options to deal with the problem. The service I received was second to none. Would recommend buying from vendula every time.

The bags from vendula are stunning and the quality exceptional. I own 4, different styles, sizes and love each of them equally.
I had a problem with one of the bags where the stitching design at the back came away, this didn’t affect the usage, but spoiled the look for me. As it was within a few months of purchase, I contacted with regards to the warranty and my enquiry was handled efficiently and fuss free. Thanks vendula for being so fantastic

Initially, I loved Vendula’s designs and purchased six bags within two months. Unfortunately, my experience with both product quality and customer service has been very disappointing.
The first bag I received was defective, after one use, the leather and colour started to wear off. I contacted them, and they offered a goodwill discount, which I accepted.
The last bag, (around £150) arrived with very stiff, “pumped” leather. I followed their advice to reshape it, but it didn’t work, so they exchanged it,They offered again points for about £15 discount for next order and I returned the first one and kept the replacement as i liked it. The replacement arrived with the same issue, and after just one use, the leather and colour deteriorated again.

When I contacted them, I was not asking for a discount but reporting a repeated defect that should be explained. Instead, they told me they had already offered a discount before. Then, without consulting me, they informed me they had removed the discount from my account after “checking with the manager” and decided that Ihe offer from them is to to return the bag for a refund, even though I never asked for a refund and was not given a choice. I was raise my concern for quality issue.
They also initially asked me to return two bags, despite the fact that I had already returned the first one a month earlier using their own return label, which shows poor case handling.
They said we offered you discount before, a £15 discount for next purchase from them as well on a £150 bag with a repeated defect is not reasonable. This is clearly a quality issue, and it should be treated as such.
Very disappointing experience, both in terms of product quality and customer service. I will not purchase from Vendula again

Love the bag! Had an issue with a missing chain link connecting the front to the back of the bag and emailed customer service and they sent out a new link within a week of me emailing them. The details in the bags are gorgeous

Acquistata una borsa arrivata danneggiata ho richiesto come poter fare tramite messaggio e mi è stato proposta o la restituzione (ma era un regalo per natale e non avrei fatto in tempo a riacquistarla) oppure un vaucher di 3000 punti da usare per un altro acquisto. Ho accettato il vaucher per poter compensare acquistando il relativo portafoglio. Ma dopo aver accettato scopro che per un acquisto puoi usare al massimo 2000 punti (20€) ed essendo un prodotto di valore inferiore ai 100 € avrei dovuto comunque pagare una spedizione di 11€. Dopo aver accettato ho riscritto Piu volte al supporto senza ottenere alcuna risposta. Pessima esperienza per borse che costano un patrimonio essendo di plastica !! (altro che pelle vegana). Così ho una borsa danneggata e 30€ di rimborso non spendibili !!

I invested in a beautiful bag for my mum. She was 'scared' to use it and put it on her shelf for a year!!

However, this Autumn, she realised how perfectly it matched her new coat, thought s-d it, let's start wearing it.

She wore it twice, got lovely compliments and then the metal part of the strap attached to the bag snapped! She had just a purse, some keys, tissues in the bag. It was not overloaded.

She tied a knot in it and carried on her day. But when I saw it, I said to her, this can't be right - a bag costing over £100 that snaps after two wears.

I wrote to the company, detailing the whole thing, with photos.

I honestly thought they would be disappointed themselves to hear about the snapping of the strap on such light use and would want to rectify the problem straight away.

Instead, I was told, 'great news, you can purchase a new strap here' - with a link to buy one.

Now it wasn't expensive, at £10 + P&P. But it wasn't the point.

Despite me having written a detailed, polite note, they didn't show any concern at their own product quality or inconvenience to me or my mum.

I wrote again, saying I shouldn't have to buy a new strap, surely as a matter of goodwill they should send me one and also 'look into' if their product is faulty, or poor design etc. In other words they should care about their customers and the longevity of their products. Incidentally I'd bought another bag (for me) when I bought mum's, so I had spent a decent amount.

BUT instead of them writing and saying, we understand, we're sorry and you're on this occasion we will send your mum the strap as a matter of goodwill....they just stated that, as it's out of warranty, I have to simply buy a new strap.

Then they went on to say ' we hope you are satisfied' and closed down my 'ticket'.

I was infuriated. I felt so dismissed and couldn't believe the company would do this, for the sake of what would amount to less than £10 for them to make a customer very happy and return again.

I wrote again and said how disappointed I was, stating that at this stage every time my mum got a compliment for her bag, she would probably end up saying something like "I know it's gorgeous isn't it, but look it snapped straight away...".

Instead of saying, "I know it's gorgeous isn't it, I did have a slight problem with it at first, but the fantastic company sorted us out straight away, no problems".

BUT that email's response? None! I got completely ignored. Then a day later an auto email came which said 'your case is closed'.

Absolutely terrible customer service. And honestly I expected better from an independent British company.

I run my own business and every customer is treated with respect and gratitude.

So very very disappointing.

Amazing customer service (very responsive, good problem solving and super polite), incredible bags and accessories!
Bags from Vendula are art!

These aren’t just bags - they’re little glimmers of joy. Every time I pick one up, I spot a new detail, or someone nearby "oohs", "aahs", or just quietly smiles at it. They’re beautifully made, full of character, and genuinely fun to carry.

The customer service team have been great too: friendly, responsive, and genuinely helpful. I recently needed support with an order and they handled it with real care - which makes a big difference.

The Mini Grace style is a particular favourite. It’s the perfect size for my essentials (and I have plenty), and the lift-flap design makes it so easy to get in and out of. My current obsession is the Mystic Wicks design - how many bags have a bay window? It’s such a quirky detail, and it brings a little spark of cheer to my day every time I see it.

I can absolutely see this becoming a very happy (and slightly worrying) addiction…