Went to Velux as we wanted one stop shop from order to installation. Sales team initially very help and efficient but we did have to wait a week or so for details, but after that everything went ver... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I approached Velux when planning an extension, they offered a design service to assist with the possible options, to best suit the project...... Having sent the company a copy of my plans, the cam... Zobacz więcej
Reakcja na opinię
Was a pleasure to deal with velux, although the waiting time was longer than we would have hoped we do understand why. Communication was good, albeit not the easiest to get through to someone on the... Zobacz więcej
Reakcja na opinię
They arranged a suitable appointment for me, initially by phone then confirmed by e mail. The technician, Dan, called me first thing on the agreed date, and arrived on time. He was friendly and compl... Zobacz więcej
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Informacje dotyczące firmy
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Napisane przez firmę
VELUX is a leading global manufacturer of roof windows and solutions designed to enhance healthy living under the roof. Since 1941, we have been synonymous with quality and innovation, committed to improving living spaces through increased daylight, fresh air, and sustainable solutions. VELUX GBI (Great Britain & Ireland) is the market organisation responsible for commercial, operational and customer service activities across the UK and Ireland, operating as part of the VELUX Group.
Dane kontaktowe
Woodside Way, Glenrothes , Zjednoczone Królestwo
- 01592 778225
- customer.support@velux.co.uk
- velux.uk
4,6
Doskonała
361 recenzji
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New Velux windows
We are absolutely delighted with our new Velux windows and blinds in the attic bedroom and what a difference they have made. The quality of these new generation windows is amazing as was our experience with the team at Velux from start to finish. And not forgetting the window installer who was very professional, very personable and did a first class job. A well deserved 5 star rating from us for the whole customer experience and we’re delighted thank you.
27 lipca 2026
Opinia niezależna
Odpowiedź od VELUX Great Britain & Ireland
Dear Hugh
Thank you so much for your wonderful review.
We're delighted to hear how pleased you are with your new VELUX windows and blinds, and the difference they have made to your attic bedroom. It's especially rewarding to know that the quality of our products, along with the support provided by our team, delivered such a positive experience from start to finish.
We're also pleased to hear your installer provided such professional and personable service. Feedback like yours means a great deal to everyone involved.
Thank you for choosing VELUX and for taking the time to share your experience. We hope you enjoy your new windows for many years to come.
Best regards
VELUX GBI Customer Service Team
First Class
Professional and brilliant communication all the way. The Velux team were first class and the installers were also first class.
Would recommend both Velux and Valdek. To anyone.
6 sierpnia 2026
Opinia niezależna
Odpowiedź od VELUX Great Britain & Ireland
Dear William
Thank you for taking the time to share your feedback.
We're delighted to hear that you received professional communication throughout your experience and that both the VELUX team and Valdek delivered a first-class service.
Your recommendation means a great deal to us, and we'll be sure to pass your kind comments on to everyone involved.
Thank you for choosing VELUX.
Best regards
VELUX GBI Customer Service Team
The box had been damaged during…
The box had been damaged during delivery and the fittings were missing. Connected sort and they arranged for replacement fixings to be sent out.
6 sierpnia 2026
Opinia niezależna
Odpowiedź od VELUX Great Britain & Ireland
Dear James
Thank you for your review.
We're sorry to hear that your order arrived with damaged packaging and missing fixings, but we're pleased that our team was able to resolve the issue quickly and arrange replacement parts for you.
Thank you for taking the time to share your experience and for awarding us 5 stars. We really appreciate your feedback and your support.
Best regards
VELUX GBI Customer Service Team
Amazing Customer Service!!
After receiving a really well-designed and beautifully made blind, we decided to order another one. Unfortunately, I managed to get the measurements wrong when placing the second order, which was entirely my fault, as there were clearly plenty of points to check before confirming the order and I simply didn’t pay enough attention.
I contacted Velux customer services via online form to explain what had happened and, to be honest, I was genuinely surprised when they offered me the option to return the blind for a refund. Given that the mistake was mine, I certainly wasn’t expecting that.
I’d later experienced a few challenges with the website when placing the correct re-order, and what really impressed me was how quickly they responded. Within minutes of emailing to explain the issue, I received a call directly to my mobile to talk through what had happened and discuss the options.
The original blind we ordered was excellent, but it’s the combination of the product quality and the level of customer service that really stands out. Mistakes happen, and when one was entirely my own, I was particularly impressed by how helpful and understanding they were in resolving it.
A really great company to deal with! Highly recommended.
3 sierpnia 2026
Opinia niezależna
Odpowiedź od VELUX Great Britain & Ireland
Dear Marco
Thank you for taking the time to share such a wonderful review. We’re delighted to hear how pleased you were with both the quality of your blinds and the support you received from our customer service team.
Mistakes can happen, and we're glad we could help find a solution and make the reordering process as smooth as possible. It's especially rewarding to hear that our team's quick response and willingness to assist made a positive difference to your experience.
Thank you for your recommendation and for choosing VELUX. We hope you continue to enjoy your new blinds for many years to come.
Best regards
VELUX GBI Customer Service Team
Each of the 3 Velux technicians ( Ian
Each of the 3 Velux technicians ( Ian , Shaun , Michelle ) that I have spoken to regarding a number of different problems with my 3 Velux Skylights & internal Blinds have been informative ,helpful and approachable . Ian & Shaun guided me through the several remedy processes with patience and empathy including using video call and a UTube video . Michelle sent an email giving re-set instructions which were not as precise as they could be.
Although Velux closed their telephone lines on one occasion due to volume of calls they always acknowledged my emails. I am still unable to control one skylight via the Touch control but I'm confident that their team will be able to help when I next telephone them,
31 lipca 2026
Opinia niezależna
Odpowiedź od VELUX Great Britain & Ireland
Dear David
Thank you for taking the time to share your experience.
We're pleased to hear that Ian, Shaun and Michelle were informative, helpful and approachable while supporting you with your VELUX skylights and blinds. It's especially encouraging to know that Ian and Shaun were able to guide you through the troubleshooting process with patience and empathy.
We also appreciate your feedback regarding the reset instructions provided and our phone line availability. Your comments help us identify areas where we can improve our communication and service.
We're sorry to hear that you're still experiencing an issue with one skylight via the Touch control, but we're glad you remain confident in our team's support. Please don't hesitate to get back in touch, and we'll do everything we can to help resolve this for you.
Best regards
VELUX GBI Customer Service Team
Brilliant blind for the velux and…
Brilliant blind for the velux and really easy to fit many thanks
30 lipca 2026
Opinia niezależna
Odpowiedź od VELUX Great Britain & Ireland
Dear Jack
We're delighted to hear that you're pleased with your blind and found it easy to fit. Making installation as straightforward as possible is important to us, so it's great to know everything went smoothly.
Thank you for choosing VELUX and for taking the time to share your feedback.
Best regards
VELUX GBI Customer Service Team
Fantastic kitchen transformation by…
Fantastic kitchen transformation by Brighter Room Roof Windows! We recently used Brighter Room Roof Windows to replace our old kitchen window with a new VELUX, and we are absolutely thrilled with the result. The kitchen is now incredibly bright, much fresher and airy, and feels twice as big. The team from Brighter Room
Roof Windows was professional, punctual, and highly efficient. They took extra care to keep our kitchen clean and tidy throughout the installation process. The finishing work around the new window frame is absolutely flawless and we had not expected that to be included. Sean and Bill were great, I highly recommend Brighter Room Roof Windows Ltd, Bristol, for anyone looking to upgrade with Velux Windows.
28 lipca 2026
Opinia niezależna
Odpowiedź od VELUX Great Britain & Ireland
Dear Customer
Thank you for your fantastic 5-star review! We're delighted to hear how much of a difference your new VELUX roof window has made to your kitchen, creating a brighter, fresher, and more spacious living area.
It's especially wonderful to hear your praise for Sean, Bill, and the team at Brighter Room Roof Windows. We know how important a professional installation is, and we're pleased that their workmanship, attention to detail, and care for your home exceeded your expectations.
Thank you for choosing VELUX and for taking the time to share your experience. We hope you enjoy your transformed kitchen for many years to come.
Best regards
VELUX GBI Customer Service Team
Velux anti heat blinds
I spoke to Caroline who helped me enormously. She was clear and precise and help me choose the correct blinds for my windows.
28 lipca 2026
Opinia niezależna
Odpowiedź od VELUX Great Britain & Ireland
Dear Denise
Thank you for your fantastic 5-star review.
We're delighted to hear that Caroline was able to help you choose the right anti-heat blinds for your windows. Providing clear, expert advice is something we pride ourselves on, so it's wonderful to know that Caroline's support made the process easy and straightforward for you.
We'll be sure to share your kind feedback with Caroline and the wider team.
Best regards
VELUX GBI Customer Service Team
Builder
Simple job. Replace an existing center pivot , to top hang teh same size. Instructions aboslute poor. The instructions were for center pivot. NO number to call for help, even Velux ytube video is not clear!!! Very unhappy.
27 lipca 2026
Opinia niezależna
Odpowiedź od VELUX Great Britain & Ireland
Dear Liz
Thank you for taking the time to share your feedback. We are sorry to hear that you found the installation instructions unclear and that the support resources available did not meet your expectations.
We understand how frustrating it can be when a straightforward replacement job becomes more difficult due to unclear guidance. Your comments regarding the centre pivot instructions, the lack of easily accessible contact information, and the helpfulness of the video resources have been noted and will be shared with the relevant teams for review.
If you still require assistance with your installation, please contact our Customer Service team directly on 01592 778225 or via our website by completing this form https://www.velux.co.uk/customer-service/contact-us#95083d95-c92f-4734-941d-74c0a54cd5be and we will be happy to help.
Best regards
VELUX GBI Customer Service Team
Avoid as difficult to deal with as end…
Avoid as difficult to deal with as end customer and deliver faulty products
I ordered 6 of their heat deflection blinds for our roof windows. I had to split the order as they would not accept credit card payment beyond a ridiculously low level given their premium pricing (ostensibly to protect their customers but in reality probably to avoid credit card fees); then they force you to wait in all day for the delivery - no timed slots are provided (again probably the cheapest delivery option for them). And to top it all out of 6 blinds 3 were broken and unusable - this included a replacement for the first broken blind.(!) Every time it takes 9 days for another delivery so I have now spent over 2 months and as these have to be installed professionally had to pay out for installation that could not be done.
25 lipca 2026
Opinia niezależna
Odpowiedź od VELUX Great Britain & Ireland
Dear SB
Thank you for your feedback.
We are sorry to hear about your experience and understand your frustration. Receiving damaged products, waiting for multiple replacement deliveries, and having installation plans disrupted is understandably disappointing.
While we appreciate your comments regarding our ordering and delivery processes, we are particularly concerned that three of the six blinds, including a replacement, arrived damaged. This is not the quality or service we strive to provide.
We sincerely apologise for the inconvenience and additional costs this has caused. We would welcome the opportunity to review your case further and discuss how we can help. Please can you send me your order details via email ? Please add Ticket 16783736 to the subject line.
Best regards
VELUX GBI Customer Service Team
Useless customer service. Unable to deliver product or provide any accurate information. Avoid at all costs.
I ordered 2 Velux blinds online on 27th June with a delivery date of 10th July. It is now the 24th July and still waiting. Avoid this company at all costs. Shocking customer service and complete lack of interest. Apparently they attempted delivery on the 14th and 15th July. No email, no phone call, no note through the door. Nothing to say they had attempted delivery. Just utter silence. I tried calling, was on hold for 30 mins, finally got through to a rude and unhelpful member of staff who seemed to show no interest, she finally agreed to reschedule the delivery to Wed 22nd. Said she would send an email, no email arrived. Wed 22nd came and went, no delivery. Received an email on the 23rd saying it will be delivered on Friday the 24th. Stayed in all day. Nothing. Tried calling Velux only to find they close at 12:00 on a Friday. One of the worst customer experiences I've ever had. Avoid at all costs.
24 lipca 2026
Opinia niezależna
Odpowiedź od VELUX Great Britain & Ireland
Dear Neil
I have located your order in our system and can see that there was an initial delay due to exceptionally high demand for VELUX blinds across Great Britain and Europe during the recent heatwave. However, I fully appreciate that this does not lessen the frustration and disappointment you have experienced while waiting for your order.
I am very sorry that the communication you received did not meet your expectations. I understand how frustrating it must have been to receive changing delivery information, take time out of your day to wait for deliveries that did not arrive, and feel that you were not being kept adequately informed throughout the process.
Your order is currently with the carrier, and our team has shared updates as soon as they have been received. Unfortunately, we are still awaiting a response from the carrier regarding the delivery status. Rather than ask you to wait any longer, I have taken the decision to raise a replacement order to help resolve this as quickly as possible.
I have responded on ticket 16736922, in relation to the new estimated delivery date.
Please accept my sincere apologies for the inconvenience and disappointment this situation has caused. We value your custom and understand that this experience has fallen well short of the standard of service you should expect from VELUX.
Thank you for bringing this to our attention. Your feedback is important and will be shared with the relevant teams to help us improve our service.
Best regards
VELUX GBI Customer Service Team
Excellent customer experience
Excellent customer experience! I phoned with questions about dimensions and other installation queries for fitting Velux windows in my barn roof. I received such friendly and professional support from Jennifer who provided excellent answers to all my questions and also provided additional advice and sent me documentation to help me with the installation. Thank you Jennifer for your wonderful help and support!
23 lipca 2026
Opinia niezależna
Odpowiedź od VELUX Great Britain & Ireland
Dear Philip
Thank you for taking the time to share your experience and for awarding us 5 stars.
We're delighted to hear that Jennifer was able to provide the information, guidance, and documentation you needed for your barn roof window installation. Delivering friendly, knowledgeable support is something we strive for, and it's wonderful to know Jennifer was able to answer your questions and offer additional advice to help with your project.
We will be sure to pass your kind comments on to Jennifer and the wider team. Thank you again for choosing VELUX, and we wish you every success with your installation.
Best regards
VELUX GBI Customer Service Team
Patient and professional support re disconnect of remote control from roof window
Ian dealt with my call patiently and professionally. He diagnosed the problem with my remote control which had disconnected (first time in 10 years) and talked me through restoring the link successfully. He also helped to organise a service visit. Impressive response, talking to a real person, thank you .
22 lipca 2026
Opinia niezależna
Odpowiedź od VELUX Great Britain & Ireland
Dear Sue
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Ian was able to resolve the issue with your remote control and guide you through reconnecting it successfully. Providing patient, professional support and helping our customers find the right solution is extremely important to us, so it's fantastic to know that Ian delivered such a positive experience.
We're also pleased that we could assist in arranging a service visit and that you valued being able to speak directly with a member of our team.
Thank you for choosing VELUX and for your kind feedback. We'll be sure to share your comments with Ian.
Best regards
VELUX GBI Customer Service Team
I had an excellent experience with Nathan
I had an excellent experience with Nathan from Velux. I rang up Velux to discuss the roof lights for my new loft extension and I struck gold when I started talking to Nathan.
He couldn't have been more helpful and more informative. I was going to order from the website what I thought I needed, as builder had already given me the ref no for the windows, but by talking to Nathan I changed my order and went with Nathan's recommended because it all made sense and after all he's the expert!!
Nathan nailed it and I look forward to getting the perfect windows for my loft not what I thought was the right option!!
16 lipca 2026
Opinia niezależna
Odpowiedź od VELUX Great Britain & Ireland
Dear Customer
Thank you for taking the time to share your experience. We're delighted to hear that Nathan was able to provide such helpful and informative guidance when planning your loft extension project.
At VELUX, we understand how important it is to choose the right products for your home, and it's fantastic to know that Nathan's expertise helped you feel confident in your decision. We'll be sure to pass on your kind comments and recognition to Nathan.
We wish you all the best with your loft extension and hope you enjoy your new VELUX windows for many years to come.
Best regards
VELUX GBI Customer Service Team
Great Customer Service
I had a very positive experience with staff member Sophie from the design team on the phone. She was very helpful, polite and I really appreciated her knowledge and recommendations. She promptly emailed I had requested through to me and really helped navigate me through the options. Only thing that could be improved is the ability to edit quotes on the portal or be email could be much quicker to make any adaptations/changes after speaking with the adviser. Really great customer service.
21 lipca 2026
Opinia niezależna
Odpowiedź od VELUX Great Britain & Ireland
Dear Katie
Thank you for taking the time to share your experience.
We're delighted to hear that Sophie from our Design Team was able to provide such helpful, knowledgeable, and efficient support. It's great to know that her recommendations and prompt follow-up email helped you navigate the available options with confidence.
We also appreciate your feedback regarding the ability to edit quotes through the portal or email. Customer insights like yours are invaluable, and we'll be sure to share your comments with the relevant teams as we continue to improve our services and customer experience.
Thank you again for your kind words and for choosing VELUX.
Best regards
VELUX GBI Customer Service Team
Installation of a Velux Cabrio Balcony
We used Dylan of theroofwindowfitter.co.uk to remove our existing Velux roof light and install a Cabrio balcony.
The unit itself is stunning and it must be stated that the quality of service and workmanship from Dylan and his partner was exceptional.
8 lipca 2026
Opinia niezależna
Odpowiedź od VELUX Great Britain & Ireland
Dear Howard
Thank you for your fantastic review.
We're delighted to hear how pleased you are with your new VELUX CABRIO® Balcony and that the finished result has made such a positive impression.
It's especially rewarding to know that Dylan and his partner provided exceptional service and workmanship throughout the installation. We'll be sure to share your kind feedback with them, as recognition like this is greatly appreciated.
Thank you for choosing VELUX, and we hope you enjoy your new CABRIO® Balcony for many years to come.
Best regards
VELUX GBI Customer Service Team
Outstanding service via telephone
Outstanding service via telephone. I was not able to take the call immediately and I was called back as per my request. Via video call the problem was diagnosed - effortlessly, calmly, knowledgeably and professionally. Absolutely superb and cannot be faulted. Thank you Susan @Velux.
17 lipca 2026
Opinia niezależna
Odpowiedź od VELUX Great Britain & Ireland
Dear Lila
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you received outstanding service and that our team was able to call you back at a convenient time. It's great to know that the video call helped resolve the issue quickly and that Susan's calm, knowledgeable, and professional approach made such a positive impression.
We'll be sure to pass your kind comments on to Susan, who will be thrilled to receive your feedback.
Thank you once again for choosing VELUX and for sharing your experience with us.
Best regards
VELUX GBI Customer Service Team
Replacement of 2 Velux skylight windows
I had 2 Velux skylight windows and blinds replaced in July and received excellent customer service from both all the staff at Velux and particularly from the independent installer Josh.
All the staff at Velux were friendly, polite, knowledgeable, professional and very helpful and the same applies to Josh who turned up on time on the agreed date, answered all my questions, was obviously very experienced and did a first class job before fully clearing up afterwards - I cannot fault him or his work and would highly recommend him.
We are in the middle of a heatwave with no sign of rain so I cannot comment on whether the windows are watertight but I am confident all will be well!
9 lipca 2026
Opinia niezależna
Odpowiedź od VELUX Great Britain & Ireland
Dear Jeff
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that you were so pleased with both the replacement of your VELUX roof windows and blinds, and the service you received throughout the process. It's especially rewarding to know that our team and your installer, Josh, provided the friendly, professional, and knowledgeable support that we strive for every day.
We will be sure to pass your kind comments on to Josh and the wider team. They will be thrilled to hear that their hard work and attention to detail made such a positive impression.
We hope you enjoy your new VELUX products for many years to come—and we're confident they'll stand up to the weather when the rain finally returns!
Thank you again for your recommendation and for choosing VELUX.
Best regards
VELUX GBI Customer Service Team
I had two windows and blinds installed…
I had two windows and blinds installed in May 2025. The fabric has came away from one of the window. I have been in touch with Velux and I have been told this is not covered under the warranty. This is outrageous. I cannot reach the window and fix itmyself and I have been advised to call an installer!?
I am shocked by the service provided and by the fact that the warranty doesn’t cover the basic problem - NOTE I read many reviews and the blinds are known to slide off the side channels.
Really upset about it. I thought Velux was a serious company.
I expect someone to get in touch and solve it as soon as possible.
service request 1683216
15 lipca 2026
Opinia niezależna
Odpowiedź od VELUX Great Britain & Ireland
Dear Bianca
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how frustrating it must be to encounter an issue with your blind so soon after installation, particularly when the window is not easily accessible.
We are concerned to hear that you have been left feeling unsupported and that your experience has not met the standards we strive to provide. Having reviewed service request 1683216, we understand that the blind fabric became disengaged from the side channels while the window was open and that the wind appears to have been a contributing factor.
We appreciate that this is disappointing, particularly given the relatively recent installation, and we understand your frustration. While the circumstances of the issue mean it is not covered under the product warranty, we would like to reassure you that we have carefully reviewed the case and remain committed to assisting you with the available options.
A member of our Customer Service Team will be in touch as soon as possible to discuss the issue and work towards a resolution.
Thank you for bringing this to our attention. We appreciate your patience and the opportunity to put things right.
Best regards
VELUX GBI Customer Service Team
Ian at Customer Service sorted us
We have a minor issue with out rooflight, so spoke to Ian at customer service, who was really helpful and reassuring. The part needed can easily be fitted by me, so it is in the post. Was also directed to YouTube videos, for assistance. Failing that, an installer will be sent. Also discovered that our rooflight is still under guarantee, after 6 years!
15 lipca 2026
Opinia niezależna
Odpowiedź od VELUX Great Britain & Ireland
Dear David
Thank you for taking the time to share your experience with us.
We're delighted to hear that Ian was able to provide helpful and reassuring support and that he could quickly identify the correct solution for your rooflight. It's great to know that the combination of replacement parts, installation guidance, and our online resources helped make the process straightforward for you.
We'll be sure to pass your kind comments on to Ian and share with the team. We're also pleased that your rooflight remains covered under guarantee after six years, giving you added peace of mind.
Thank you for choosing VELUX and for your fantastic feedback.
Best regards
VELUX GBI Customer Service Team
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