I had an issue with the diesel heater in my van that was still under warranty. I feel like I am a competent mechanic, so I began trouble shooting. Contact was made with Velit and somebody actually c... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Raleigh at Velit was soooo helpful with the error I was getting on my heater. First walking me through a few troubleshooting steps via phone then letting me come to their shop for some hands on help.... Zobacz więcej
I purchased a gas heater back in 2024 - the cleaning straw was not included with the heater at that time. I called and spoke to a nice customer service representative who sent me a free cleaning straw... Zobacz więcej
AC arrived with a bad control board, replacement was not shipped when promised, replacement board arrived, installed and then the evaporater fan immediately failed. Slow to refund. I will never i... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We are a group of engineers who enjoy van life and join together with the sole goal to build what our community truly needs. Designed by Ourselves Our products are engineered from the ground up to withstand the extreme environment and vibrations on the road and off-road. Built for Ourselves All of our products only use high-quality and test-proved components. Run by Ourselves We know how frustrating it is to have a failed component on the road. If we can not fix your problem remotely within two days, we will send you a replacement unit/component immediately (Parts will be provided at cost price outside of the warranty period). Locally Based We design and test our products here in Seattle, WA.
Dane kontaktowe
801 SW 16th St, 98057, Renton, Stany Zjednoczone
- +1 (425) 678-2167
- support@velitcamping.com
- velitcamping.com
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 38% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Velit: A Game Changer for Van Life Comfort
As an aspiring full-time van lifer, having reliable climate control is essential.
Velit has completely changed the game with their affordable and high-quality AC and heating systems.
Their diesel heater is a lifesaver in cold weather. It's compact, efficient, and heats up my van quickly. I love being able to control it with my phone using their app, which is super user-friendly. And the built-in CO2 sensor gives me peace of mind knowing I'm staying safe.
The AC unit is equally impressive. It's powerful enough to keep my van cool even on scorching summer days, and it's surprisingly quiet. Plus, it's incredibly energy efficient, which is crucial for off-grid living.
What really sets Velit apart is the value. Their products are significantly more affordable than other brands, but the quality is top-notch. They clearly care about making van life more comfortable and accessible for everyone.
If you're looking to upgrade your van's climate control, look no further than Velit. Their products are game changers!
They were awesome to me
I ordered a 12 V AC unit not realizing that my van battery wouldn’t provide the 60 amps needed to run it. Velit worked with me to arrange a refund in a way that avoided both shipping and restocking charges. So, even though it was my mistake, Velit handled my return so that I ended up with a complete refund, including shipping, that was handled both professionally and generously. This company went far above and beyond my expectations.
velit gasoline heather 4000…
bought the velit gasoline heather 4000 w 14000 btu
Install in November been using it this winter and it perform admirably ,cheap on gaz ,plug in my transit fuel tank ,it comes whit everything you will need to install ,good price ,good quality
Quick great service
Quick great service. I will be back for more as my van progresses.
Awesome heater and best price point on…
Awesome heater and best price point on the market.
Bold claims, good product, mediocre support
I purchased one of Velit's gasoline heaters for our transit. The install kit is good and the components seem high quality.
Upon starting the heater for the first time, it immediately alarmed for high carbon monoxide. None of my other CO meters were going off. I attempted to contact Velit by phone, but nobody answered and they don't have a voicemail. When I contacted them by email, they initially blew me off saying they had never seen this issue. Once I sent them a video of their thermostat bouncing from 0ppm to 5000ppm next to my Klein CO meter, they responded saying that indeed there is a major problem with the thermostats reading incorrectly when exposed to all kinds of other substances such as wood fumes. They did not offer a solution, just said they know of the issue when two days earlier they had never heard of such a thing, and I was made to feel crazy or inept. Anyway, I have the CO alarm feature turned off.
The last thing that I would mention is that the pump is most definitely NOT silent despite their claim that it is. It is very loud when it first starts, but will get quieter especially if run on full, but after many hours on low, there is a very audible click click click both inside the van and out.
Velit has some great products, but they need to be a bit more honest with their claims and step up their support. I would be very anxious about buying one of their rooftop AC units for these reasons.

Odpowiedź od Velitcamping
It keeps my dogs chilled on boiling hot days
I installed this air con into my sprinter so my dogs could stay cool when I take them out to dog shows. I can leave my dogs in the van in boiling hot days and know they are cool inside. Other pple with vans have approach me and came and checked out my set up. I installed a solar panel kit 200watts and I have 2 batteries boxes that it runs off. I can run it off these, have my fridge and TV going all day and not run out of power. Best thing I have bought in a long time and would recommend this air con to anyone. No more stress at the dog shows and I get to sit back and chill with them while waiting to have my dogs judged.
Purchased a Velit 4000P heater
Purchased a Velit 4000P heater - initial instal went great, but there was an issue with the original wiring harness.
Tech support was a great help and diagnosed the issue.
All working great now.
Great heater
Great heater. Works good!
Few thing to be better.
Fuel pump noise is little bit louder. I needed one more exhaust pipe to run from heater to muffler. Air vent outlet, I can’t control that hot air blow straight,
Only up down and side but not straight.
This heater makes my winter camping level up to luxury.
Perfect van AC
Ordering was a great experience. Bought when on sale around (shortly after) Black Friday. Shipped in a timely manner, and for traveling freight across the country it arrived rather quickly. Most importantly it was packed unbelievably well which I was concerned about. Packed in a rather heavy duty crate with metal reinforced edges, getting damaged wasn't too much of a concern (obviously anything can happen from a deliverer who doesn't care, but mine arrived in perfect condition).
Had all the hardware needed though it was missing one nut for some reason (QA missed something, shame, but I had lots in the shop), instructions were fine. My only real complaint is the bracket and gasket squeezes the roof flat. Well, roofs aren't flat, no manufacturer has a flat roof. It'd be nice to have brackets with a slight dome to them, even if the dome rise is different across different vehicles, meet in the middle somewhere or at least the minimum, anything better than flat. Other concerns like the electrical loom didn't have ample space and had to squeeze really tight between the unit and bracket was also a pain, but it worked.
Unit works fine, I bench tested before installing (with a power system also set up on bench, testing it all there too). It think the mini is a great system for a small van, seemed ample cooling. I'm in a LWB Transit, not extended, and it seems fine. I also like the extra roof space it'll give me over a full size unit.
Installing was fine as a DIYer. It's a light-ish unit for an AC, but extra hands help. I have my van parked a couple feet away from the deck of my house and had a helper slide it down a short ramp to me from the deck to the roof (sounds crazy but we had control over it the whole time, working slow). Much easier than carrying up a ladder, even though it's only about 35 pounds it's awkward.
Only other complaint is it comes with a somewhat universal remote, kind of a crappy one, with a bunch of buttons that don't do anything, and the functioning buttons felt universal-remote-like and less intuitive than if it had a more specific remote designed for the unit. But truth be told, we probably won't use the remote anyway, easy enough to control it via the unit. But we might if it had a nicer remote.
The price for it makes so much more sense to me than a similar unit for way more money, and the units that are more than twice as much come on. A few more cooling BTUs might help a larger van but a small van that's insulated well will be just fine.
All in all, a great unit and great experience and I'd do it again if/when I need to.
I had bought a Chinese brand and…
I had bought a Chinese brand and couldn’t get any support when it would not work so I had to tear it all out and start again. Thanks for selling something that works well.
Nice efficient Ac unit
We install these AC in our van that we build and they are awesome.
Excellent customer service
I live in NZ, where Velit doesn't ship, so they suggested I arrange for pickup by courier from their Australian warehouse. They were very helpful in supporting the paperwork and pickup. They provided fast responses and excellent service.
As advertised
Great customer service.
Not only does Velit have great innovative products, their customer service is also top notch. Always responsive, always helpful.
Fast shipping great customer service…
Fast shipping great customer service rad heater
Heater works amazing
Heater works amazing, installed in a Promaster 2500 159" camper van. Installation is straightforward, but involved. I had to buy an exhaust extension because of where I sited the unit, but other than that, it comes with everything you need for the install. The hardest part was getting the fuel pump cap off to install the narrow standpipe that enables the heater to run at high elevations. You get a bit of fan noise when it first starts, but quiets down as the van approaches the set temp. This is my favorite of all of the things that I have done to turn this van into a livable space. Highly recommend!
Best choice on the market
I could not be happier with the velit heater. I am full time vanlife in New England and could not survive the cold without it. It is a game changer. No diesel smell. Only uses a small amount of gas. And having the app on my phone is a great option.
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