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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We are incredibly grateful to Velair for their generous donation of two high-quality hand dryers to the 59th Newchapel Scout Group. Their support has made a real difference in improving our facili... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Got to say your service and communication has been really impressive. Its been so straightforward. It’s a refreshing change to deal with a service orientated company as opposed to the usual... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

When it comes to service Veltia are one of the best (if not THE BEST) in the industry. I have always found them very quick in responding and solving any questions I may have. Nothing is too mu... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Pebble Hand Dryer is a game-changer. Pebble's 5 year, 24-hour replacement warranty means no call-out charges for repairs or faults. The Terra4 backplate makes it easy for anyone to swap the hand... Zobacz więcej

Informacje dotyczące firmy

  1. Producent elektroniki
  2. Dostawca artykułów dla woźnych
  3. Producent

Napisane przez firmę

Established in 2012, Velair Group manufactures and supplies electronic goods into all areas of the UK, EU and Rest of World markets, including the electrical wholesale, hygiene, janitorial, food and education sectors. Selling on a B2B basis only, our wide product offering features hand dryers, ventilation, hair dryers and more, and can be found in the likes of Starbucks, KFC, Eurogarages, large shopping centres and premier league football clubs; to name but a few. We pride ourselves on our market leading innovation, customer service, technical support and after sales care. The introduction of our patented Plug & Play technology, the Terra4 docking station, is a game-changer that has revolutionised the hand drying market. At the forefront of innovation, the Terra4 docking station stands out as the world's first multi-dryer Plug & Play platform, setting new standards by allowing instant maintenance, replacement, and upgrades. This user-friendly solution allows anyone to switch our Plug & Play dryers within seconds, eliminating the need for skilled labour and simplifying the management of hand drying needs.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

96 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(96)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

An exceptional and proactive supplier.

We have been dealing with Veltia for many years now and as a supplier they provide excellent support and service to both our sales and operations team. In Miles Davies we have an Account Manager that is always at hand when we need questions answered and he has proven invaluable when we have been looking for his expert knowledge when presenting to our customers.

The above is also backed by great products that supply exceptional quality and reliability packaged with a strong low energy usage means that for us Veltia is a natural and perfect fit for the business.

12 lipca 2019
Opinia niezależna
Logo Velair Group LTD

Odpowiedź od Velair Group LTD

Dear Stephen,
Its a privilege to deal with Simply Washrooms, and we appreciate the glowing review. Long term partnership for us is of the upmost importance and therefore we value the relationship with you guys.
all the best
Team Veltia

Oceniono na 4 z 5

The technical service was first rate

The technical service was first rate. However, the call centre arrangements weren't not so good. This was resolved by the intervention of a senior Veltia staff member.

12 lipca 2019
Opinia niezależna
Logo Velair Group LTD

Odpowiedź od Velair Group LTD

Dear Paul,

Thank you firstly for your honest review, its a great tool for us to use to learn what we can do better. Typical the day you call us we had a few technical issues with our Technical help desk. We have since implemented some further contingency measures and made the system more robust.

Thank you again
Team Veltia

Oceniono na 5 z 5

VTS Veltia Hand driers

The staff at VTS Veltia hand dryers are very helpful and knowledgeable. They know their products and offer a top class service. The hand dryers are priced for a range of budgets and applications. A nice touch with the concerns of recycling and throw away and fit new when it goes wrong is the return and repair service offered.

6 lipca 2019
Opinia niezależna
Oceniono na 5 z 5

I have been working with Matt Anderson…

I have been working with Matt Anderson and his team and coudn't be more pleased with the service of both the actually equipment and also the customer service level given by this company. Looking forward to working with Veltia for many years to come

28 czerwca 2019
Opinia niezależna
Logo Velair Group LTD

Odpowiedź od Velair Group LTD

Hi Nichola,
Its been a pleasure to work with you and already feel as a business Veltia has gained value. Very happy to have you as part of our team.

All the best
Team Veltia

Oceniono na 5 z 5

Veltia are a great suppler to CBRE

Veltia are a great company to work with. At CBRE we have used their hand dryers for a number of years and have found them to be cost effective, efficient and reliable. Their service is also always helpful, prompt and reliable. We have also recently started using the AIRGUARD backboards at Northumbria University and they complement the dryers, as well as saving time for their cleaning staff.
I would highly recommend Veltia.

13 czerwca 2019
Opinia niezależna
Logo Velair Group LTD

Odpowiedź od Velair Group LTD

Dear Craig,
Thank you so much for the review and the high praise. Its a pleasure working with CBRE.

All the best
Team Veltia

Oceniono na 5 z 5

Great company to deal with

Great company to deal with. Miles Davies The Business Development Manager presented a wide range of very high quality dryers that all our sales team were impressed with. Would definitely recommend this company.

26 kwietnia 2019
Opinia niezależna
Oceniono na 5 z 5

Excellent Product and 5* Customer Service

Have worked with Matt Anderson for as long as I can remember and I must say he always delivers over and beyond my client’s needs. Veltia has an excellent range of dryers which facilitates my client’s in various sites and I can only where I have installed there products it’s been nothing but fantastic reviews one being Intu Watford Shopping Centre who had the Verdedri in Black, if your live nearby please pop by and review/try and have a look at these dryers you won't be disappointed!
Thank you Matt and the Team at Veltia for all your support over the years keep up the good work!

27 marca 2019
Opinia niezależna
Logo Velair Group LTD

Odpowiedź od Velair Group LTD

Dear Rajni,
Your review is much appreciated.
Its a pleasure working with you and your team; You bring a great 'energy' to everything you do hand dryers included. Complete Washrooms Solutions are a fantastic partner and one we will surely do a lot more with in the future.

All the best
Team Veltia

Oceniono na 5 z 5

Excellent front end service and support…

Excellent front end service and support for our sales staff, in addition to exceptional back end support for our clients and service team. Cannot fault.

8 marca 2019
Opinia niezależna
Logo Velair Group LTD

Odpowiedź od Velair Group LTD

Dear Pat,
Thank you, your review is appreciated and has been passed onto the support team, recognition well deserved. Thank you again for your support.

All the best
Team Veltia

Oceniono na 5 z 5

Top service & great Dryer model…

Top service & great Dryer model selection from Miles. Thank you.

6 marca 2019
Opinia niezależna
Logo Velair Group LTD

Odpowiedź od Velair Group LTD

Thanks Mark, always a pleasure working with you guys. Onward and upwards.

All the best
Team Veltia

Oceniono na 5 z 5

Veltia supply us with great reliable…

Veltia supply us with great reliable dryers and have done for a number of years. They also have a very helpful front and back of house team whom support us wherever they can. Would highly recommend them as a supplier.

6 marca 2019
Opinia niezależna
Logo Velair Group LTD

Odpowiedź od Velair Group LTD

Dear Sam,
Thank you for the review, its been a pleasure to deal with you Simply Washroom for all these years.
Your a great company to have as a partner.

All the best
Team Veltia

Oceniono na 5 z 5

Came across one of these whilst using…

Came across one of these whilst using the toilet. Was seriously impressed and a lot better than the dyson which requires hand movement and leaves water dripping all over the floor!

5 marca 2019
Opinia niezależna
Logo Velair Group LTD

Odpowiedź od Velair Group LTD

Thank you so much for your review Jonathan. We tend to get tarnished by what the Dyson represents, and as per your review, the Veltia is something very different. We would like to think that it does all things well in terms of drying the users hands . All the best Team Veltia

Oceniono na 5 z 5

Customer Service

I have a lovely professional relationship with Matt as his team they compliment us as a washroom service provider.

7 stycznia 2019
Opinia niezależna
Logo Velair Group LTD

Odpowiedź od Velair Group LTD

Dear Vickie,

Thank you so much for your review. Its a pleasure working with you and your team.

All the best

Team Veltia

Oceniono na 5 z 5

Top Class Service

From the moment I called to enlighten that I had a problem with a drier until I had it picked up, repaired and couriered back to me in less than 10 days (from the UK to Ireland) I could not commend a company higher. Net Wright who I spoke to and was my email contact is a credit to have a team member.

26 października 2018
Opinia niezależna
Logo Velair Group LTD

Odpowiedź od Velair Group LTD

Hi Mark,

Very much appreciate you taking time out to review the service you received. At Veltia we are not robots and never want to be.

Thank you again

Team Veltia

Oceniono na 5 z 5

Amazingly efficient company!

I would just like to say that the moment I phoned Veltia, I was so impressed with the helpful attitude. We're electrical contractors and have to deal with los of different companies, but Veltia were so efficient. It was a pleasure dealing with them. We had a faulty hand dryer that we thought we would have to get a price for, but the lady I spoke to (Net) talked me through what I needed to do. I sent her our information, she passed it on to the service engineer (john), he arranged to get the dryer picked up. They emailed to say they received the dryer, emailed to tell me it was ready and that they were gong to send it out, all free of charge. Now we have a fixed dryer to take back to our customers (all free of charge). Lots of other companies wouldn't have even asked me to check that it was still in warranty. They were fast, friendly, efficient and just amazing!
Highly recommend this company!

11 października 2018
Opinia niezależna
Logo Velair Group LTD

Odpowiedź od Velair Group LTD

Dear Davina,
Thank you ever so much for taking the time to review our service.
This is the sort of review that makes me proud of the team we have in Veltia. John in particular is so customer focused, and we are very lucky to have him as well as the positive culture within the business itself.
All the best
Team Veltia

Oceniono na 5 z 5

Excellent after sales service.

Our hand drier stopped working so I called to ask for nearest authorised repair company. I was contacted via email almost immediately asking to supply serial number information etc. Within 24 hours I was informed my hand drier was under guarantee and they would arrange for collection and repair. Had it not been bank holiday weekend I have no doubt the whole episode would have been completed within 3-4 working days.
Excellent customer service. Highly recommended.

1 września 2018
Opinia niezależna
Logo Velair Group LTD

Odpowiedź od Velair Group LTD

Dear Roger,

Thank you do much for your feedback. All Hand dryers unfortunately fail at one time or another, but the process within Veltia has always been to make the customer the priority. Our technical team i believe is one of the best in the business, so it makes me very proud to read a review such as yours.
Kindest Regards
Matt
Managing Director

Oceniono na 5 z 5

Excellent Hand Drier range

Excellent Hand Drier range. A drier to suit all washrooms. Looks Great, works Great, is Great

30 kwietnia 2018
Opinia niezależna
Logo Velair Group LTD

Odpowiedź od Velair Group LTD

Thank you Lesley,
Your feedback is much appreciated.

Team Veltia

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