Cancelled insurance policy 2 days after…
Cancelled insurance policy 2 days after I took it out, within the 14 day cooling off period, due to not being able to get in touch with them promptly, email only mon - Friday isn’t good enough in some instances. My instinct was right to cancel as they completely ignored my cancellation email for 2 weeks and 3 weeks later I’m still waiting for my refund. Wouldn’t like to chance the same level of communication if I needed them urgently.
Odpowiedź od Vectordrive
Thank you for taking the time to leave a review. We take feedback like this seriously, so we've searched our records carefully. We haven't been able to find a policy, a cancellation request, or any correspondence matching your name or the details you've described.
It's possible the policy was taken out under a different name or email address, or that this review was intended for another company. If you were a customer of ours and are owed a refund, we want to put that right straight away. Please contact us at support@vectordrive.co.uk with your policy number or the email address you used, and we'll investigate and resolve it as a priority.
