Vape Nation is Terrible. I ordered 17 vapes due to the discount. Six vapes did not work right out of the box. I tested them all. Two vapes leaked oil. I ordered 3 of one of the CZAR CX-15000 stopped w... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Hours later info re: requests made via both your Twitter acct & your website NO REPLY! Response to customer queries must not be a customer care priority? You wont answer my questions you won’t get m... Zobacz więcej
Reakcja na opinię
I should have ordered from a different vendor, I’m waiting over a week for a $400 order. I found the same item on a different site for the same price. But wait for it 2 day free shipping! I will neve... Zobacz więcej
Reakcja na opinię
Didn't receive my vape with my FedEx package, just a bunch of random junk (e.g. sticker, silicone case, etc). The case was especially a slap in the face, since I don't even have a vape to put it on.... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
VaporNation was founded in 2008 with a clear objective – providing our customers with the largest vaporizer selection paired with a seamless shopping experience. With that as our guiding mission statement, we strive to ensure our customers remain the top priority, with innovation and education at the heart of our approach. We provide the very best customer service by offering Live Chat assistance and helpful telephone support. This ensures that our customers have immediate access to our "Vapor Experts" who can answer questions and provide guidance for each vaporizer purchase.
Dane kontaktowe
359 Van Ness Way, 90501, Torrance, Stany Zjednoczone
- (888) 498-2767
- support@vapornation.com
- vapornation.com
1,3
Bardzo słaba
4 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Been 3 days and my orders still…
Been 3 days and my orders still processing if I get it soon I’ll chsnge this but not satisfied right now
18 marca 2019
Opinia niezależna
Odpowiedź od VaporNation
Hello Louis,
Thanks for your recent order with us.
We apologize for any inconvenience or confusion.
Upon looking into your order details it looks like the order was just placed on Saturday 3/16. The reason the product did not ship is because we are actually closed during the weekends.
However, as of this morning, the order has already been packaged and will be shipping out within the next few hours. Since it is shipping out from a warehouse close to where it is being delivered, it should arrive within the next 2-3 days.
You will receive an email with the tracking information later on today.
If you have any questions you can reach us directly at (888)498-2767 or support@vapornation.com.
Thank you.
good selections
used this site a few times,good selection, easy website,
18 marca 2019
Opinia niezależna
Great service
Great service. I don’t give out 5s. Always room for improvement. Thanks!
15 marca 2019
Opinia niezależna
I would recommend anyone to…
I would recommend anyone to VaporNation. They are courteous, respectful, and they know what they are doing for customer service. The person I talked to was wonderful, kind to me, and knew his job. Thank you
15 marca 2019
Opinia niezależna
Easy shopping
Good website, easy shopping and payment process.
Now we'll see about delivery, then how good the product is.
14 marca 2019
Opinia niezależna
Customer service
Your product is good but your service somewhat lacking. When I last tried to order screens they were out of stock. I was told that I would be notified when back in stock. That did not happen. I was given the option of ordering a new vaporizer at reduced cost because screens were out of stock. I though it was a come on. Just sayin’!
13 marca 2019
Opinia niezależna
Odpowiedź od VaporNation
Hello Gene,
Thank you for your recent order with us.
We try our best to make sure we have all of the products we sell in stock and in the rare instances that we don't, it is always our main priority to ensure that our customers are informed immediately and taken care of.
In this case, we apologize for any inconvenience or frustration the order may have caused.
A member of our management team has reached out to you to obtain more information about the customer service that you received and to see if there's anyway we can fix this.
You can reach back out to us directly at (888)498-2767 or support@vapornation.com.
Thank you.
Great company...friendly and courteous…
Great company...friendly and courteous customer service!
13 marca 2019
Opinia niezależna
Very helpful interaction
Very helpful interaction. Friendly, curious and attentive. Took care of the problems I was having on sign-in and took care of my order. Also she discovered some earned credits and applied them to my purchase. If I were to visit again, it would be because of the service she gave me.
12 marca 2019
Opinia niezależna
Paid extra money for rush processing…
Paid extra money for rush processing and over night shipping doubling the amount of my bill on the order I placed on Thursday here it is Monday late afternoon and it still hasn't been sent out I'm about to just cancel the order and go somewhere else
11 marca 2019
Opinia niezależna
Odpowiedź od VaporNation
Hello,
Thanks for your recent order with us.
We apologize for any inconvenience or confusion you have experienced with your order.
According to the order details, the order was placed on Friday which was 3/8, it was also done after our business hours of 9AM-5PM PST. Since we do not operate on weekends and the order was not placed within the time period to have it shipped on Friday, it will not be going out until today, Monday 3/11, with the delivery scheduled for tomorrow.
We do disclose all shipping details and hours of operation on our website, both in our shipping policy and during the checkout process.
A member of our management team will be reaching out to you with more details in regards to this.
You can reach back out to us directly at (888)498-2767 or support@vapornation.com.
Thank you.
5 stars
5 stars: Excellent – no reservations, I would recommend this company to anyone.
11 marca 2019
Opinia niezależna
NO RESPONSE TO QUESTIONS ABOUT PRODUCTS
Hours later info re: requests made via both your Twitter acct & your website NO REPLY! Response to customer queries must not be a customer care priority? You wont answer my questions you won’t get my business easy decision sorry but no reply by end of business Monday 3/11th the order i placed today will be my last hope i hear from you
Stephen Krause
10 marca 2019
Opinia niezależna
Odpowiedź od VaporNation
Hello Stephen,
Thanks for leaving your review.
We apologize for any inconvenience. Our business hours are from 9AM-5PM PST, Monday-Friday and it looks like you reached out to us on Saturday 3/9 which is why you did not receive an immediate response.
However, our customer care team has replied to your inquiry now and will definitely make sure you get taken care of.
You can reach back out to us directly at (888)498-2767 or support@vapornation.com.
Thank you.
It was enjoyable
It was enjoyable. I found what I was looking for at a decent price. The site was easy to navigate as well.
9 marca 2019
Opinia niezależna
Don't send this out until the product…
Don't send this out until the product arrives. I have no idea how to rate the product, your shipping, etc.
Mary
8 marca 2019
Opinia niezależna
Good rewards and service
Good rewards and service. Minus 1 point for sending a broken device the second time.
5 marca 2019
Opinia niezależna
VaporNation has the best selection and…
VaporNation has the best selection and the best prices! Always good stuff on their daily deals.
5 marca 2019
Opinia niezależna
Website is difficult to navigate
5 marca 2019
Opinia niezależna
Odpowiedź od VaporNation
Hello,
Thanks for leaving your review.
We apologize for any difficulty you experienced with navigating our website, we are always open to feedback.
One of our customer service representatives has reached out to you in regards to this to obtain more information and see how we can improve that moving forward.
You can reach back out to us directly at (888)498-2767 or support@vapornation.com.
Thank you.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.