Ordered on Monday with 1-2 days shipping, it's Thursday and after reading some reviews I'm starting to get anxious about it. Not shipped yet according to shop app and company don't answer phone or... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Outstanding Experience from Start to Finish I couldn’t be happier with my purchase from this website. The selection of vape products is top everything from sleek devices to premium e-liquids. The... Zobacz więcej
Reakcja na opinię
Great customer service. Called to explain some of my order was OOS but offered replacements and a few complimentary items. That's how you keep customers. Quick delivery, well packaged. Excellent all... Zobacz więcej
Reakcja na opinię
I haven’t received my order after i purchased the express shipping which should take 1-2 working days and i have had no help resolving the issue with the company as they do not respond to emails and m... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Vape Direct Wholesale is an independent family-owned vape store, started in United Kingdom. We started supply to vapers first, bringing in unique and incredible vaping devices and E-liquid from all over the world.
Dane kontaktowe
Zjednoczone Królestwo
- vapesdirectwholesale.co.uk
3,4
Średnia
42 recenzji
Odpowiada na 83% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
very bad experience
8 lipca 2025
Opinia niezależna
Dodgy dealers
Dodgy dealers
Stay away from them ordered 200£vapes never received or any replies to emails.
25 lipca 2025
Opinia niezależna
Odpowiedź od Vapes Direct Wholesale
We’re very sorry to hear about your experience. This is not the service we want for our customers. Please contact us at info@vapesdirectwholesale.co.uk or WhatsApp +44 7723 342776 with your order details so we can urgently investigate this and resolve it for you.
This is my second order
This is my second order, it says 2-3 days delivery , but I got an excellent service as they arrived the next day , very happy definitely use this company again .
6 września 2025
Opinia niezależna
Odpowiedź od Vapes Direct Wholesale
Thank you for your repeat order! We’re delighted to hear your delivery arrived earlier than expected and that you’re happy with our service. We truly appreciate your trust and look forward to serving you again.
Don’t bother ordering
Don’t bother ordering, placed an order a week ago with express delivery, not heard a thing and I’ve not had a response to two emails. Poor service, keep my money I won’t be ordering again.
18 sierpnia 2025
Odpowiedź od Vapes Direct Wholesale
We’re very sorry for the frustration caused. According to our system, your parcel was delivered on 19-08-2025 (Tracking ID: 15503334930801). Please kindly check again, and if there are any further issues, contact us at WhatsApp +44 7723 342776 so we can assist you right away.
Odpowiedź od Vapes Direct Wholesale
Thank you so much.
Easy to order and communication was…
Easy to order and communication was second to none.
12 sierpnia 2025
Odpowiedź od Vapes Direct Wholesale
Thank you so much for your kind words! We’re glad you found the ordering process easy and communication smooth. Your support means a lot to us, and we look forward to serving you again.
Odpowiedź od Vapes Direct Wholesale
Thank you! We’re happy to hear you received your order quickly. We appreciate your support.
Wished I had looked at the reviews…
Wished I had looked at the reviews before I ordered, absolute disaster and nobody answers emails or calls. Ordered early July and nothing back. They will not get away with stealing my money, they will be hearing from me.
9 lipca 2025
Opinia niezależna
Odpowiedź od Vapes Direct Wholesale
We’re very sorry to hear about your experience. This is not the level of service we aim to provide. Please share your order details with us at +44 7723 342776 so we can urgently look into this and resolve the matter for you. Your satisfaction is important to us, and we’ll do our best to make things right.
Odpowiedź od Vapes Direct Wholesale
Thank you for your kind feedback! We’re delighted you’re happy with our prices and communication. We truly appreciate your support and look forward to serving you again.
I warn yall please do not order from…
I warn yall please do not order from these guys. It took them a week to dispatch my order and when I received it.. half of the stuff wasn't even what I ordered. Save your money and time. This business should be shut down
9 sierpnia 2025
Opinia niezależna
Odpowiedź od Vapes Direct Wholesale
We sincerely apologize for the delay and the mix-up with your order. This is not the experience we want for our customers. Please contact us at info@vapesdirectwholesale.co.uk
or on WhatsApp at +44 7723 342776 with your order details so we can correct this immediately. We truly value your feedback and will do our best to make things right.
Great customer service and fast delivery 5 stars for my experience
Super fast delivery and if item isn't in stock they contact and sort the matter out straight away. Great customer service. Would definitely recommend them to anyone
28 lipca 2025
Odpowiedź od Vapes Direct Wholesale
Thank you so much for your wonderful feedback and 5-star review! We’re glad you had a smooth experience with our customer service and delivery. Your recommendation means a lot to us, and we look forward to serving you again soon.
super company
super company, fast delivery, if there is a problem with the order they call the mobile number and offer another option or a refund. For me, great communication
21 lipca 2025
Odpowiedź od Vapes Direct Wholesale
Thank you for the great feedback. We're glad you’re happy with our service and communication.
It's just got a real nice taste to it…
It's just got a real nice taste to it and there will be ordering more
16 lipca 2025
Odpowiedź od Vapes Direct Wholesale
Thank you for your feedback! We’re happy to hear you’re enjoying the taste and plan to order more. We appreciate your support!
Where's my order
Ordered on Monday with 1-2 days shipping, it's Thursday and after reading some reviews I'm starting to get anxious about it. Not shipped yet according to shop app and company don't answer phone or reply to me.
Update.
Received part order with partial refund due to not having stock.
Communication could be better
24 lipca 2025
Opinia niezależna
Odpowiedź od Vapes Direct Wholesale
We’re very sorry for the delay and the lack of communication you’ve experienced. This is not the standard we aim to provide. Please share your order details with us at info@vapesdirectwholesale.co.uk
or on WhatsApp at +44 7723 342776 so we can check your shipment immediately and resolve this for you. Your patience is greatly appreciated, and we’ll do our best to make it right.
Not even worth it
Emailed the company twice to check if they could get hold of some vape juice for me before I ordered it.
The ignored the first email, so I put in an order... It got refunded. The vape juice is still available online.
I emailed again, still waiting on that reply, it's been over a week. Juice is still available online. Absolutely crap for a company.
2 lipca 2025
Opinia niezależna
Odpowiedź od Vapes Direct Wholesale
We’re very sorry for the poor experience you’ve had with us and for not responding to your emails promptly. This is not the level of service we want to provide. Please reach out to us directly at info@vapesdirectwholesale.co.uk or WhatsApp +44 7723 342776 with your order details so we can look into this and resolve it quickly. We truly value your feedback and will work to improve our communication and service.
cutomer service needs to be improved
I haven’t received my order after i purchased the express shipping which should take 1-2 working days and i have had no help resolving the issue with the company as they do not respond to emails and messages. After this complaint my order was sent out immediately after.
8 lipca 2025
Opinia niezależna
Odpowiedź od Vapes Direct Wholesale
Sorry for the delay and inconvenience. We’ve taken your feedback seriously and are working to improve our response time.
Odpowiedź od Vapes Direct Wholesale
Thank you so much for your kind words! We’re delighted to hear you’re happy with our service and look forward to your next order.
Outstanding Experience from Start to…
Outstanding Experience from Start to Finish
I couldn’t be happier with my purchase from this website. The selection of vape products is top everything from sleek devices to premium e-liquids. The website is easy to navigate, and checkout was a gud
Shipping was fast, and my order arrived well-packaged and exactly as described. The product quality is excellent
29 maja 2025
Opinia niezależna
Odpowiedź od Vapes Direct Wholesale
Thank you so much for sharing your outstanding experience! We’re thrilled you enjoyed our product selection, smooth checkout, and fast delivery. It means a lot to know you’re happy with the quality and service we look forward to serving you again soon.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.