Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

dont order from them, so...i have ordered a a vape tank, was waiting for delivery for three days, on forth day i have receive an email that my order is cancelled and i will receive an refund, why they... Zobacz więcej

Oceniono na 4 z 5

Edited** Since placing this review i had a phone call from the company who were happy to exchange the faulty vapes. Customer service, although a little slow to respond, was good and the issue w... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Very easy to find the exact e-cigs that I needed. I was a little cautious at first due to some negative reviews but they mainly complained about non-working devices or burning devices (burning is usua... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I ordered and paid via bank transfer and I hadn’t seen the payment had been rejected by my bank. I’d tried to contact via email and Facebook and the messages bounced as I think there is a technical d... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z e-papierosami i akcesoriami
  2. Sklep z bateriami
  3. Sklep z e-papierosami
  4. Platforma sprzedażowa online
  5. Sklep z tytoniem

Napisane przez firmę

Vape fast UK’s largest online vape eliquid store and supplier of disposables devices, vape kits, vape pods, vape tanks and replacement coils. Our mission is to supply you with the simplest quality e-liquids and vape hardware at the simplest possible prices. OUR STORY Vape Fast opened Vape Superstore’s doors (online and in Manchester) back in 2016. Originally created to be a specialist vape shop that brought legitimate product choices and better quality to vapers, we’ve since expanded to supply the foremost comprehensive range of products within the UK. By trading online and on the main street our aim was to be an accessible resource for people that wish to try before they buy also as catering to those too far to go to a store . Since then, Vape Superstore has grown considerably. In 2018 we also released our first e-liquid range, exclusive to our stores and website


Dane kontaktowe

3,6

Średnia

Wynik TrustScore: 3.5 na 5

145 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I knew what I was looking for and your…great experience

I knew what I was looking for and your site had it all set out your site made it easy for me to find what I wanted I only hope these vape don’t get stopped now I’ve found you you were very quick on delivery I’m really happy and impressed with you thank you vape fast

2 lipca 2023
Logo vapefast.co.uk

Odpowiedź od vapefast.co.uk

Thank you for kind review. We hope to deal with you soon.
We appreciate it.

Oceniono na 3 z 5

Lovely vapes poor delivery company as…

Lovely vapes poor delivery company as massive damage to box to one vape is not useable great company n product though

29 czerwca 2023
Logo vapefast.co.uk

Odpowiedź od vapefast.co.uk

I am sorry Jodie for the trouble with postage company. Our team will take this matter up for you.

Oceniono na 3 z 5

Sorted me a refund eventually

Since leaving my review they have provided a refund for the missing juice, shame it took a week and a bad review but better late than never.

28 czerwca 2023
Logo vapefast.co.uk

Odpowiedź od vapefast.co.uk

I am sorry to hear that there was some trouble with your order and glad that it was sorted.

Oceniono na 5 z 5

I bought 3 vapes they were delivered by…

I bought 3 vapes they were delivered by dad around 2pm I vaped the banana ice and around 4 hours later the vape had a melt down light flashing and the vape tasted horrible I emailed vapefast and they did send me another vape via dpd so thumbs up

1 czerwca 2023
Logo vapefast.co.uk

Odpowiedź od vapefast.co.uk

I am sorry reply was made during the working hours so kindly avoid false acquisitions and share the necessary details as requested.

Oceniono na 5 z 5

Great 👍

Fast delivery and packaged great.
Product is fantastic as well.

31 maja 2023
Logo vapefast.co.uk

Odpowiedź od vapefast.co.uk

Thank you for kind review.
We appreciate it.

Oceniono na 1 z 5

AVOID AT ALL COSTS!!!

I'm not sure whether this company are scammers or just completely incompetent but either way I would suggest that you choose one of the plethora of other suppliers if you value your time and money.

After placing my order, the one positive thing was the speed of delivery. Sadly, that's where any kind of service ended. The items delivered were a variant of what I actually ordered (due to the flavour I ordered being out of stock and wanting to offload some other stock I suspect). Naturally this led me to contact the supplier to report the problem. Initially all seemed well, aside from the response I received asking for a picture of the items and the packaging??? Whilst this delayed the process due to my work schedule I did as requested and eventually received details of how to return the package. The mail I received said that as soon as the return was received replacements would be sent.

This was not the case, after being harassed about when I would post the package off (despite my advising that there would be a short delay, as being a night worker, it is not easy for me to make it to a Post Office), I confirmed when the package had been sent. The reply to this message advised that they would alert the team to look out for the package. This was the last response I received via e-mail. I did try contacting via e-mail on another two occasions, including one advising that package tracking confirmed that the package had been received back.

I then tried contacting via the phone number on the website, the first time my call was answered. I was advised that despite the e-mail correspondence the return had not even been opened but that they would get right on it and asked what my preference was. I advised that ideally, I would like replacements, if available, of what I ordered, failing that a refund. Strangely enough this was also the last of my numerous calls that was actually answered. Despite multiple attempts to call again none of my other calls were answered. I assume that this is why the number provided is a mobile number, to enable them to screen calls of people they have scammed.

From my experience I can only assume that after failing to offload stock they wanted to clear on me in place of what I ordered they decided to just keep my money and clearly had no intention of refunding me or supplying what I ordered. I can only conclude the plan was to ignore me and hope I gave up. This meant I had to contact my bank and reclaim my money through chargeback.

4 stycznia 2023
Oceniono na 2 z 5

The product did not live up to…

The product did not live up to expectations as it did not last more than 2 days and I don't vape a lot so disappointed

30 maja 2023
Logo vapefast.co.uk

Odpowiedź od vapefast.co.uk

I am sorry to hear that an item last as mentioned on it and the life of an item depends upon use.
Sincerely,

Oceniono na 1 z 5

I ordered 3 Lost Mary Strawberry Kiwi’s…

I ordered 3 Lost Mary Strawberry Kiwi’s and received 3 Kiwi, Passionfruit & Guava. Won’t be ordering from you again.

29 maja 2023
Logo vapefast.co.uk

Odpowiedź od vapefast.co.uk

Sorry to hear that, please share the details with us at help@vapefast.co.uk and our team will assist you with your concern.
Sincerely,

Oceniono na 2 z 5

Didn't receive all my items that I…

Didn't receive all my items that I ordered I've emailed about this and haven't heard anything back and haven't got a refund for that item

4 maja 2023
Logo vapefast.co.uk

Odpowiedź od vapefast.co.uk

I am sorry to hear that, please email your concern to our team and they will be happy to assist you. help@vapefast.co.uk
Sincerely

Oceniono na 1 z 5

order placed on 04.05.2023 and still…

order placed on 04.05.2023 and still not received and I have not received any response to my email to find out where my order was

9 maja 2023
Logo vapefast.co.uk

Odpowiedź od vapefast.co.uk

I am sorry as mentioned International shipping takes 10 to 15 working days. And your order was delivered within the said time frame:
Your parcel was delivered to GARAGE

Oceniono na 2 z 5

Slow and not very good customer service

Ordered with next day delivery and took over a week to arrive. I chased my order up via email and all I was told was my query has been passed on to a colleague.

8 maja 2023
Logo vapefast.co.uk

Odpowiedź od vapefast.co.uk

Sorry to hear that, there was delay with your order by post.

Oceniono na 1 z 5

Aroma vapes

I spent &50 on the Aroma vapes, 2 of them had been opened and empty, another one was empty, another one just did not work. So only 1 working. The company will not respond to any emails I have sent them……. STAY WELL CLEAR OF THIS COMPANY

2 maja 2023
Logo vapefast.co.uk

Odpowiedź od vapefast.co.uk

Sorry to hear that if you have a real issue please email us at help@vapefast.co.uk and our team till assist you with your concern.

Oceniono na 5 z 5

Order sorted

Thankyou for sorting the order out

26 marca 2023
Logo vapefast.co.uk

Odpowiedź od vapefast.co.uk

After contacting the DPD the order was delivered to customer address and confirmed by the courier as well.
For any help please feel free to email us at help@vapefast.co.uk

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