Hi as we flew we found the kitchen would benefit from a couple of items. There was a microwave but no oven, maybe a microwave combined with oven would be more benefical. the 2nd item would be an i... Zobacz więcej
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Vacansoleil were brilliant. We originally booked to go back in 2020, but Covid hit and we couldn't travel, thankfully we only had our €100 deposit paid. They were brilliant and allowed us to use that... Zobacz więcej
Reakcja na opinię
Having initially had an issue in actually making the booking for a campsite on the website, I was delighted that one of the team called me to say the booking was okay and that we just needed to finish... Zobacz więcej
Unable to book online, but managed to book over the phone after a few attempts by the person on the other end. Hard to figure out which mobile home to book as I couldn't see where in the campsite it w... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Vacansoleil is the specialist in camping holidays. In camping and holidays. Because camping means enjoying the great outdoors. And your holiday is the most precious time of the year. The time for you and your loved ones. That’s the time in which we are specialized. We’re here for everyone who loves to have great moments together. Discovering new places. Stretching your legs in beautiful countryside or just putting your feet up. Are we so different from our competitors? Perhaps not at first sight. But we like to think we are. Read on: We’ve been doing this since 1969. No one else can claim that. We’ve been roaming around Europe for 50 years, looking for really special holiday places. These could be a luxury 5 star campsite with cool water slides, but also a small, cosy campsite in the woods. We have more than 500 campsites. Every campsite has its own special charm and qualities. There’s more than enough choice! If you go on holiday with us, we’ll pull out all the stops! We’ll help you discover the area you’re staying in. With really original tips and great ideas. We’re there for you at the campsite as well. With dedicated staff at reception. You’ll feel at home in no time at all. We’ve also got our own entertainment programmes to make your holiday even more enjoyable. You’ll sleep like a log as the accommodations are always very comfortable and the most modern available in the market. We also make sure you experience that real holiday feeling before you leave and after you return home. Reliving the good times through great holiday snaps. Making new plans. How often do you catch yourself dreaming about that next holiday? Vacansoleil wants to inspire you every step of your journey and help you make the right choices.
Dane kontaktowe
4,3
Doskonała
48 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Really easy to deal with Philip. Prompt response and efficient
Really easy to deal with Philip. P
6 lipca 2023
Straightforward and quick process.
Straightforward and quick process. We had an amazing time at Ferme Du Latois. Staff were very friendly and facilities were kept clean.
2 lipca 2023
Odpowiedź od Vacansoleil Ireland
Thanks Bernadette. We’re thrilled that you are satisfied with our Vacansoleil services. Your feedback is appreciated. Warm regards, Kim
Odpowiedź od Vacansoleil Ireland
Thank you Ivana for your compliments. It would be our pleasure to be your hosts again for your next Vacansoleil vacation. Greetings, Kim
Inaccurate details of availability indicated on the website
I was browsing for an appropriate holiday for my family and made my choice from the available options on your website. This was done in conjunction with another family booking at the same time as we intended to holiday together. The other family successfully confirmed their booking but when I attempted to confirm ours I was presented with a booking error. Several attempts to confirm booking were all unsuccessful and after submitting an online query to your website I received a reply explaining that the option we had chosen was unavailable.
17 czerwca 2023
Odpowiedź od Vacansoleil Ireland
Dear Brian,
Thank you for taking the time to provide feedback on your experience with our Vacansoleil website. We sincerely apologize for the inconvenience and frustration you encountered while trying to confirm your holiday booking.
We would like to clarify that our website operates on a live availability system, which means that the options displayed reflect real-time availability at the time of your search. In your case, it appears that the particular accommodation option you selected was booked by the other family before you were able to confirm your booking. We understand how important it is for families to have a seamless booking process, especially when planning to vacation together.
We truly value your feedback as it helps us identify areas where we can make improvements to enhance the overall user experience. Our team is continuously working to fine-tune our system to minimize discrepancies and provide accurate information to our customers.
If you're still interested in booking a holiday with us, we would be more than happy to assist you personally and ensure a smooth booking process. Please feel free to reach out to our customer support team at https://www.vacansoleil.ie/customerservice/ so we can help you find an alternative option that suits your family's needs.
Warm regards,
Kim
Odpowiedź od Vacansoleil Ireland
Hi Eh, thank you for recommending Vacansoleil in your review! We’re glad we made your experience with us a great one and. Kind regards, Kim
Your rep was very helpful and explained…
Your rep was very helpful and explained everything
14 czerwca 2023
Odpowiedź od Vacansoleil Ireland
Hi Mary, we are so happy that you enjoyed your experience with Vacansoleil! We appreciate the great review. Kind regards, Kim
We had a great experience
We had a great experience. We sent off our request online and then the agency emailed us with details. We paid over the phone a few days later. Philip was a great help.
14 czerwca 2023
Odpowiedź od Vacansoleil Ireland
Hi Thomas, thank you for your lovely review. We look forward to welcome you soon. Kind regards, Kim
Odpowiedź od Vacansoleil Ireland
Thank you for the kind words Nataša. We look forward to welcoming you at the campsite. See you soon. Kim L.
Unable to book online
Unable to book online, but managed to book over the phone after a few attempts by the person on the other end. Hard to figure out which mobile home to book as I couldn't see where in the campsite it was, but fingers crossed it's in a good spot! Navigation around the site was pretty intuitive though.
28 lutego 2023
Odpowiedź od Vacansoleil Ireland
Thank you for your review Alan. We take note of your comments to improve our performance on our Vacansoleil website. Thank you for your compliments. We look forward to welcoming you on campsite hu Park Albatros Village. Kind regards, Kim L.
The Benefit of Dealing With an Agent Writ Large
Vacansoleil's Irish agent was able to solve a tricky problem for me with a brief phone call. Very happy!
23 marca 2023
Odpowiedź od Vacansoleil Ireland
Hey Derek, our Vacansoleil holiday experts always enjoy reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need. We look forward welcoming you on campsite Cavallino. Kind regards, Kim L.
Highly recommend Vacansoleil
I have booked a few holidays through Vacansoleil and the process has always been so simple. Staff are really helpful and friendly. The holiday sites have been amazing.
24 marca 2023
Odpowiedź od Vacansoleil Ireland
Hi Ciara, we are happy to hear that you are satisfied with our services. We hope you have the time of your life on your next Vacansoleil holiday. Kind regards, Kim L.
Straightforward with prompt call backs.
23 lutego 2023
Odpowiedź od Vacansoleil Ireland
Fantastic Darren, thank you for the beautiful star-rating you gave Vacansoleil. See you in France this summer. Kind regards, Kim L.
Wonderful and hassle free
23 marca 2023
Odpowiedź od Vacansoleil Ireland
Thank you for the nice score you gave Barry. We are happy to read that you are satisfied with our service! Greetings from your Vacansoleil holiday experts. Kim L.
OK experience
The lady on the phone didn't give me a lot of information & sounded a bit impatient.
31 stycznia 2023
Odpowiedź od Vacansoleil Ireland
Dear Maria, Thank you for your feedback. We are sorry to hear about your experience and that our holiday experts didn’t meet the level of service we strive for. We apologize for any inconvenience this caused you. Please know that we will be addressing this review with the team so they can learn from it and do better in the future. We look forward to welcoming you in Italy this summer. Kind regards, Kim L.
Odpowiedź od Vacansoleil Ireland
Gary, thank you for your kind words. Our Vacansoleil-holiday experts are always happy to help our customers. This puts a smile on our faces. Kind regards, Kim L.
We steady to navigate and caller was…
The website was easyto navigate and caller was very helpful.
23 marca 2023
Odpowiedź od Vacansoleil Ireland
Thanks Alan. We’re thrilled that you are satisfied with our Vacansoleil services. Your feedback is appreciated, and we look forward to welcome you soon in Paris. Kind regards, Kim L.
We went in June and quite a few…
We went in June and quite a few facilities weren't open or we're only opening when we were getting ready to leave. The bus service to the coast was very good but we couldn't find anywhere to swim...
16 czerwca 2022
Odpowiedź od Vacansoleil Ireland
Dear Andrew, we appreciate you sharing your experience with Vacansoleil. If there is any service we can provide for you or questions we can answer, please get in touch with us! Our Vacansoleil-experts are always happy to help you, also during your holiday. Next time do not hesitate to get in contact about the swimming possibilities in the area or the opening dates of the facilities. We love to hear from you how we can make it even better next time! Kim L.
Accommodation wasn't great needed alot…
Accommodation wasn't great needed alot of updating
15 sierpnia 2022
Odpowiedź od Vacansoleil Ireland
Thank you for your feedback, Jane. I’m sorry to hear about your experience and that our accommodation didn’t meet the level of comfort we strive for. I apologize for any inconvenience this caused you. Please know that we will be addressing this review with the operational team so that they can perform quality control. We hope the rest of your stay did met your expectations and that you had a lovely vacation. We hope you have the time of your life on your next Vacansoleil holiday. Kim L.
Uncomfortable cold lodgings
Won't book through vacansoleil again. Cold and uncomfortable lodgings.
28 maja 2022
Odpowiedź od Vacansoleil Ireland
Dear Niamh, Thank you for taking the time to leave us a review. We are very sorry that your holiday did not meet your expectations. If you’re open to discussing further, please get in touch with us https://www.vacansoleil.ie/customerservice/. Your happiness is our priority, and we would love the opportunity to make things right. Kim L.
Thanks
We had to cancel our holiday mid way through due to the covid experience they offered us a no quibble voucher for the remaining period and you can not say fairer that
22 sierpnia 2022
Odpowiedź od Vacansoleil Ireland
Fantastic Patrick, thank you for the beautiful star-rating you gave Vacansoleil. We hope to be of service to you again in the future. Kim L.
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