Do Not Use UWorld - Worst Service Ever
Overall, the product quality and customer service I've had from UWorld, as a user, have been absolutely horrible. I highly discourage ANY studier from using the service. Find an alternative.
Detail: I was studying for a financial exam using the Wiley Efficient Learning modules. At the start of this month, however, all of Wiley's educational materials were discontinued and replaced by their acquirer's (UWorld) study material. The test bank I wanted to buy, which Wiley sold for $150, has been discontinued and replaced with a single product UWorld sells for $700+. I submitted an inquiry on the UWorld website asking how I could purchase the original Wiley test bank, which is still listed on the Wiley website as available, but I have not received a response in the past two weeks, despite multiple follow ups. This is worrying because I was planning to use the test bank to prepare for my exam date, which is in a couple weeks. I finally found UWorld's phone number (972 433 9616 or 972 887 3293) and called in, but was told they are unwilling to honor Wiley's original test bank price, so I'd have to purchase the full UWorld $700 package to access review questions. This is particularly frustrating because I already purchased the Wiley course material (excluding questions) for a couple hundred dollars, so I don't need UWorld's duplicative set of study materials for another $700. Overall the service has been exceptionally poor, and UWorld's profit motive is putting me in a tough spot: pay $700 I don't have for duplicative study materials (+ the review questions I need), or don't review practice questions and jeopardize failing my test in a couple weeks, although I've already paid hundreds to register for the exam and purchase other study materials.
Summary: Do not use them if you want an educational company who prioritizes your success, if you want timely customer service, or if you want incremental study materials because you have other materials from another source. Find another provider.
10 listopada 2023
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