We have utilized your service 3 times now. Each time the service was outstanding! One time especially we were stranded on I-40 w a horse on board, tow vehicle inoperable and at a narrow busy freeway... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Had a tire blow out on my horse trailer. Couldn't believe how quickly they were there to fix my problem. All the people involved were very supportive and helpful.
We were stuck in a very out of the way place and needed help from a mechanic. The customer support guy transferred my call directly to the mechanic, who walked me through what needed to be done and th... Zobacz więcej
Just had to call for service after my truck wouldn't start at a gas station stop. The initial contact experience was great - first question "are you and your horse safe". They arranged for truck and... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
24/7 Nationwide Roadside Assistance for vehicles and horse trailers.
Dane kontaktowe
1079 S. Hover Street, Suite 200, 80501, Longmont, Stany Zjednoczone
- 800-844-1409
- memberservice@usrider.org
- usrider.org
Great experience
Great experience. You found a company quickly to get me help, kept me informed while I waited for them and followed up.
Traveling Grandma
I was traveling to a sheep show with grandkids and a loaded trailer far from home when the truck broke down. I have had your insurance for 3-4 years but have never had to use it. When the gal answered my call at 1:35 am, I was so relieved. She took prompt and great care of us. The tow truck was there in less than a hour and he was wonderful too! It's such a comfort to know you guys are there if I need it!
Customer service of US Rider is…
Customer service of US Rider is outstanding. Casey was our representative and went above and beyond to assist us.
Excellent response from the call center…YES.
Excellent response from the call center service. Towing service sent was quick and efficient.
All very good experience, as has always been case for us.
Super Serviceall
Call was answered immediately. Customer Service person on phone was very competent and did great follow up. Timely and knowledgeable technician.
Love USRider
Love USRider. Will never go without. Was stranded with a dually and my big LQ trailer on a two lane highway. It was terrifying. The folks at US Rider had help there in record time.
Very prompt service
Very prompt service. Towed our vehicle within minutes. They made all the calls. Easy, peasy, super friendly, and efficient.
Love the compassion I'm given.
The service I received and the care the associate had that my Mom and I were safe and taken care of.
The driver knew how to get things done…
The driver knew how to get things done and get my truck to the repair shop
From the time I made the phone call…
From the time I made the phone call that I needed help. The girl on the end of the line was very helpful. Big wrecker that they sent out It’s very knowledgeable with the situation I was in. He was very professional and very caring. And I highly recommend you guys to eve that I see.
Great for dispatch, not so much for problem resolution.
All USRider team members with whom I spoke were professional and as helpful as policy allowed. However, when I ran into issues with a USRider-contracted service provider, I was left to deal with the problem on my own.
Great Job
I don’t remember his name, but the service representative who helped us was simply outstanding!
The worst service that you could…
The worst service that you could possibly pay for. Biggest waste of money ever. Completely useless service when you're in a panic and need help quickly.
Also nice to see that you delete and block reviews on your Facebook page that don't match the false narrative you've created.
I am just one of many in my area who have had the worst time trying to use you guys in a break down. Thankfully, I've switched to Trail Guard and turned all my friends onto them as well.
Great customer service and local contractor.
Great customer service. They were in touch with me all the time while I was waiting for the tow truck.
I called from Canada; the local contractor was the best. Very helpful and professional. I suggest to be considered in future.
A savior on the worst day of my life
Just minutes away from where I had made the impossible decision to euthanize my heart horse, my truck broke down on the highway. I was two hours from home in the middle of the night with a shattered heart. The rep at US Rider worked tirelessly to find someone who would haul the whole rig home for me. A few days later, I received a sympathy card from them. I will 1000% recommend them to anyone. I am so thankful for all they did.
I called US Rider when my tow vehicle…
I called US Rider when my tow vehicle was having some issues. It was such a great experience, had my location down and a tow truck arrived within an hour and a half. Much better then Allstate roadside.
Always friendly people answer phone
Always friendly people answer the phone. I usually have figured out quickest way to get a tow or other aid, and that helps simplify their task to cover the cost up front, which is
much appreciated rather than having to request a reimbursement.
communication with the main office.
Stranded in Parma
Jessica was most helpful and pleasant when I called in. She knew her job and was courteous. She kept me posted.
And when the driver would be there. The young man from Blaze Towing also had a great , helpful attitude. He was timely and efficent.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.








