Order Cancellation
I am writing to express my extreme disappointment regarding my recent order for a fridge from Macy's, shipped by Sugift. On July 1st, at approximately 5:00 PM, I placed an order for a "3.2 Cu. Ft Compact Mini Fridge with 5 Temperature Settings," listed as available and shipped by Sugift. This purchase was intended for my daughter who will be starting university in August, and I was pleased with the price as it seemed like a great bargain compared to similar items priced at $207.89 on Macy's website.
Shortly after placing the order, at 5:28 PM, I received an email confirming my purchase, and I assumed everything was in order. However, to my dismay, at around 10:30 PM the same evening, I received another email from Macy's informing me that my order had been canceled because the item was out of stock and therefore Sugift was unable to fulfill the order. This sudden cancellation was not only unexpected but also incredibly frustrating.
Moreover, at the time of making the initial purchase, I had also considered purchasing the "3.2 cu. ft. Mini Dorm Compact Refrigerator" also shipped by Sugift. However, it now appears that neither refrigerator is available, leaving me without any viable options for my daughter's needs.
Adding to my disappointment, I discovered that the same item, the "SUGIFT 3.2 cu ft Compact Stainless Steel Refrigerator Black," is currently available on Sugift's website, priced at $610.38. It is evident that the item is available, but it seems that Sugift does not wish to honor the discounted price offered to Macy's customers.
I am deeply disappointed by Sugift’s handling of my order. As a first-time customer, this experience has greatly diminished my confidence in Sugift's services. I sincerely hope that Sugift can rectify this situation and restore my faith in their services.
I look forward to Sugift’s prompt response and a resolution to this issue.
1 lipca 2024
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