Urban Travel Recenzje 

23
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great range of escooters. Bought 2 scooters for myself and my wife. The scooters arrived packaged very well. Communication from the company since the point of order to delivery was perfect. Would orde... Zobacz więcej

Oceniono na 5 z 5

Excellent product great price exactly what we were looking for a compact bikes we can fit in the car with the luggage. Look really well made bikes. Only hiccup was UPS whose delivery system went p... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I bought an E-Go folding ebike and I would definitely buy from Urban Travel again. I had some pre-purchase questions and Elliot responded to my communication immediately even on a Sunday! My e-bike ar... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Super happy with my purchase! This site literally has one of the best selections of electric bikes/scooters etc. I used to commute by car into London for work but since the hike up in congestion charg... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep rowerowy

Napisane przez firmę

Urban Travel is a leading online retailer of Electric Bikes and Scooters. At Urban Travel, our ultimate aim is to be the number one site for e-powered travel.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

23 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(23)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great range of escooters

Great range of escooters. Bought 2 scooters for myself and my wife. The scooters arrived packaged very well. Communication from the company since the point of order to delivery was perfect. Would order again.

16 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

Highly recommend…

I bought an E-Go folding ebike and I would definitely buy from Urban Travel again. I had some pre-purchase questions and Elliot responded to my communication immediately even on a Sunday! My e-bike arrived well packaged and on time. I needed to go to the manufacturers (E-Go) website to understanding how to fit the mudguards and find out which screws went where and how to fold the bike properly, other than this, everything was very good indeed. Thanks Urban Travel.

15 sierpnia 2022
Logo Urban Travel

Odpowiedź od Urban Travel

Hi Julie,

Thank you very much for your review - we hope you're loving your e-go bike!

Thanks,
Urban Travel

Oceniono na 4 z 5

Great value & customer service

Great value & customer service, fast delivery.

3 lipca 2022
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Odpowiedź od Urban Travel

Hi Anthony,

Thank you very much for your review - we hope you're loving your Ducati MG-20!

Thanks,
Urban Travel

Oceniono na 5 z 5

Customer service at Urban Travel is…

Customer service at Urban Travel is just outstanding, they answered all my questions very quick. Nice and friendly, during and after my purchase. Highly recommended 👌

23 maja 2022
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Odpowiedź od Urban Travel

Hi Pawel,

Thank you very much for your review - we hope you're loving your Knaap Bike and LiteLok!

Thanks,
Urban Travel

Oceniono na 5 z 5

Great product excellent price.

Excellent product great price exactly what we were looking for a compact bikes we can fit in the car with the luggage.
Look really well made bikes.
Only hiccup was UPS whose delivery system went pear shaped changing delivery times and dates with no notification.All came good in the end.
Looking forward to a bit of easy cycling and exercise.
Thanks to the team at Urban Travel for their support along the way.

8 grudnia 2021
Opinia niezależna
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Odpowiedź od Urban Travel

Thank you Steve - we hope you love your new ebikes!
Regards,
Urban Travel

Oceniono na 5 z 5

Bought 2 x Riley RS2 Electric Scooters

Bought 2 scooters, have arrived on time, very efficient and so far all good. They are good looking scooters and appear really well made. We have put the scooters together and we are now charging the batteries ready to use🤞. Very excited to use them and because of the prompt delivery we are able to take them on holiday with us.
Many thanks.

14 września 2021
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Odpowiedź od Urban Travel

Thank you Julie - we really hope you love your RS2 Scooters!
Regards,
Urban Travel

Oceniono na 5 z 5

Great product and customer service

I ordered the L9 INMOTION, and the product is great for me, it has an acceptable battery life/range for me and is very responsive coupled with the great customer service I received, always quick to reply and generally friendly, highly recommended!

30 lipca 2021
Opinia niezależna
Oceniono na 5 z 5

Urban Travel Ego Max + Electric bike

I did a bit of looking about for an electric bike for a six feet five big guy.I came across Urban Travel who were competitively priced and two months ago I purchased from them an E Go Max +
I have done 300 miles or so on it and it’s great.
I took my folded bike out of the car yesterday and a code came up on my display screen.
I contacted Urban Travel and this morning I got a call and was talked through an easy fix.(Disconnected cable)
Back on the road and have no hesitation in recommending this Company.Lovely people.

22 lipca 2021
Logo Urban Travel

Odpowiedź od Urban Travel

It was our absolute pleasure to assist you, Thomas. We're delighted to hear that you're loving your Max + and will be happy to help in the future, should you ever need it.

Regards, Urban Travel

Oceniono na 5 z 5

Excellent service

Excellent service. Quick and no nonsense, excellent product.

13 lipca 2021
Logo Urban Travel

Odpowiedź od Urban Travel

Thank you for your kind review, Dave! We hope you're loving your Knaap bike!

Regards, Urban Travel

Oceniono na 5 z 5

Excellent service, would highly recommend!

Purchased an E-Scooter from Urban Travel and the customer service has been excellent. Product as described. Prices are best on market and all my questions were answered accurately. Would highly recommend and will be using them again. Thank you!

28 czerwca 2021
Opinia niezależna
Oceniono na 1 z 5

Poor Service

This company did not make it clear from the beginning that the Special Offer bike I bought (and subsequently returned for a refund) was likely to be damaged during transit, either from China (where it originated) or via the UPS service they use for deliveries. Honesty, in my view is the best policy. This company, and it’s supplier, need to review how they trade to the public on online. The bike came ready assembled, but the saddle was not attached and the bracket was misshaped, so the saddle couldn't be put together.
There was clear evidence that the box had been dropped from quite a height. The disc brakes were misaligned and they were not running true. The packaging was altogether inadequate. I genuinely thought I was buying a new undamaged bike. At no point did Urban Travel offer to send me a new, undamaged bike by return. It seemed odd to me that they were quite willing to accept me asking for my money back. 5 star service to me means going the extra mile for customer satisfaction.

24 czerwca 2021
Logo Urban Travel

Odpowiedź od Urban Travel

Hi Mr Shaw,

Thank you for your review.

We were very disappointed to learn that you thought we weren't honest with you throughout the ordering process up until the point that you asked for a refund.

Firstly, we have sold many bikes from this supplier and have not experienced a single case where the bike has arrived damaged through transit. Hence, we find it awfully confusing how you can expect a company to warn you that it 'may' arrived damaged...

Nevertheless, we informed you that we would raise an enquiry with UPS to find out how the bike was damaged. The result of this was that the bike would've been damaged during assembly and not through transit. Despite this our supplier was happy to accept the return and we offered a full refund.

We apologise if you think you did not recieve 5-star service as this is something that our Trust Pilot reviews prove that we strive to offer to all customers.

Kind regards,

Urban Travel

Oceniono na 5 z 5

Super happy with my purchase

Super happy with my purchase! This site literally has one of the best selections of electric bikes/scooters etc. I used to commute by car into London for work but since the hike up in congestion charge price and hours, I’ve had to find an alternative transport solution and this was perfect. Urban travel gave me some really good advice about which options were best for me. They were knowledgable and super helpful and went above and beyond to help me choose the right vehicle! Their prices are also one of the most competitive on the web! Don’t hesitate to purchase from here. They really are outstanding in what they do!

21 czerwca 2021
Opinia niezależna
Logo Urban Travel

Odpowiedź od Urban Travel

Hi Teresa, we're delighted that you love your Knaap bike - Thank you for your review! Elliot

Oceniono na 5 z 5

Amazing service, would shop again…

I was really happy with the service from Urban Travel. My bike was shipped out really quickly and any questions I had about which product was right for me were answered swiftly and accurately. I would definitely recommend to anyone looking for an ebike or scooter.

21 czerwca 2021
Opinia niezależna
Logo Urban Travel

Odpowiedź od Urban Travel

Many thanks for your kind review Nicholas. It was our absolute pleasure to assist you with your purchase!
Thanks, Elliot

Oceniono na 3 z 5

Had a few snagging issues and had to…

Had a few snagging issues and had to request new seat locking mechanism - so have not yet ridden the bike - it does however look awesome. On reporting snagging issues - prompt response, great customer service - waiting for new parts!

15 czerwca 2021
Oceniono na 5 z 5

Great customer service.

Great customer service. Elliot is super helpful and knowledgeable. Would highly recommend!

2 czerwca 2021
Opinia niezależna
Logo Urban Travel

Odpowiedź od Urban Travel

Hi Ula, it was our pleasure to assist you with the purchase of your folding electric bike yesterday. We're sure you'll love it!

Oceniono na 5 z 5

From start to finish Elliott was so…

From start to finish Elliott was so understanding, knowledgeable and patient....believe me he needed to be as I kept firing questions at him. I ordered my bike on the Friday afternoon and it arrived Monday afternoon, superb service.
I can definitely recommend Urban Travel.
Thank you so much Elliot.

16 kwietnia 2021
Logo Urban Travel

Odpowiedź od Urban Travel

Many thanks for your kind review Kathryn. It was our absolute pleasure to assist you with your purchase!
Thanks, Elliot

Oceniono na 5 z 5

Excellent

Excellent. Thank you

26 marca 2021
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Odpowiedź od Urban Travel

Thanks a lot Aaron - we're delighted you like Scooter !

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