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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Just bought our dream home which was on sale via Urban Spaces. We're grateful to Will and Nikki for making it all happen. They were easy going yet always prompt and transparent with communications by... Zobacz więcej

Oceniono na 5 z 5

As an international client I trust UrbanSpaces with some of my most precious assets. I need to be able to sleep at night knowing my portfolio is in the best of hands. I am always in the know as to wh... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Toilet impossible to flush Black/filthy light cord in bathroom Bed springs squeaking very hard Flat hard pillows Can't fully open windows because bed in the way Lack of postcode easily av... Zobacz więcej

Oceniono na 1 z 5

WORST HOUSING! Extremely disappointing experience with COHO. I have had ongoing issues with the property, including a faulty door lock, a broken drawer handle and Wi-Fi that does not work prop... Zobacz więcej

Informacje dotyczące firmy

  1. Pośrednik w obrocie nieruchomościami

Napisane przez firmę

Urban Spaces is the estate agency that puts customers first. Selling and letting properties across London, Urban Spaces delivers exceptional customer experiences to help our customers live their best lives.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

72 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(72)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 20

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent buy-side service

Will at Urban Spaces was well informed about the property and the area, professional and incredibly helpful throughout our buying process. The team were very efficient with all the required admin once we had our offer accepted. I cannot recommend the Urban Spaces team enough!

31 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Had a really lovely experience with…

Had a really lovely experience with urban spaces - from Will showing us the property - right through to completion. Nikki was so super helpful and we couldn’t be more thankful for her help and keeping us sane the last 5 months! Would absolutely use again to buy (or sell). Thank you so much 🖤

24 marca 2025
Opinia niezależna
Oceniono na 4 z 5

Alex and Nikki from Urban Spaces are the best!

I just have to give a huge shoutout to Alexandra Edmondston and Nikki Johnston from Urban Spaces! They seriously made my move so smooth and stress-free. From the very beginning, they were incredibly helpful at every turn. Whenever I had a question or needed assistance, they were always quick to respond and went above and beyond to help me out.

I remember I was trying to figure out some stuff with the move out and other things and they made the process so easy. Honestly, I couldn't have asked for better support. Alexandra and Nikki are just amazing, and I can't recommend them enough! If you're looking for a flawless experience with a fantastic agency, look no further than them. They're the best!

30 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Just bought our dream home which was on…

Just bought our dream home which was on sale via Urban Spaces. We're grateful to Will and Nikki for making it all happen. They were easy going yet always prompt and transparent with communications by email and phone, swift with arranging viewings and responding to queries and driving the process along. They were professional and pleasant, the completion day was smooth, full sets of keys and the flat was spotless. Amazing home, building and neighbours too! We're delighted all round and would be happy to use Urban Spaces again in future.

27 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Alex

The call were returned when the message was left.

7 marca 2024
Opinia niezależna
Logo Urban Spaces

Odpowiedź od Urban Spaces

Thank you for taking the time to leave us a review Ashok. We are so pleased to know that the team provided you with a high level of service!

Oceniono na 5 z 5

Great service

Great service. Very professional. Would recommend.

10 kwietnia 2024
Opinia niezależna
Logo Urban Spaces

Odpowiedź od Urban Spaces

Thank you for your review Philip. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

Oceniono na 1 z 5

**cliche warning** Shockingly Bad!

Cannot emphasise enough how terrible the service has been.

When moving in only 1 set was provided instead of agreed 2.

Raised this with urban spaces and the need for a 2nd key because my partner would be overseas while I needed to undertake care for my mother with dementia and would be returning while she was away.

Ultimately was advised by an agent (Zenna) that a key would be available to collect in the middle of the week while we were still both there. It was not. When we followed up the agent (Zenna) did not respond.

Raised this again and was advised again this time by Bianca) that a key would be available to collect. Should it not be she provided a number that she said would be able to help.

Obviously they key was not available. And when calling the number I was provided with they advised they after a number of calls said they could not help because they were an out of hours number and it was a main office issue.

I have been left without access to my own flat because of their inability to provide something they should have in the first instance. They have failed at every opportunity to provide a fix. Agents take no ownership of a problem. No solutions, or temporary support has been offered. Ultimately I have been left homeless over the weekend until the main office opens on Monday.

6 kwietnia 2024
Opinia niezależna
Logo Urban Spaces

Odpowiedź od Urban Spaces

Hi, We appreciate you taking the time to leave a review. We sincerely apologise for the experience you have had with us. Please send your contact details to customercare@urbanspaces.co.uk and we will look into this matter.

Oceniono na 5 z 5

Always very helpful and kind service

Always very helpful and kind service

5 kwietnia 2024
Opinia niezależna
Logo Urban Spaces

Odpowiedź od Urban Spaces

Thank you for your review Efe. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

Oceniono na 5 z 5

Since using Urban Spaces they have…

Since using Urban Spaces they have secured a tenants for me in good time. Their communications have always been timely and helpful. I would definitely recommend them in particular Alex, Bianca and Nichola

4 kwietnia 2024
Opinia niezależna
Logo Urban Spaces

Odpowiedź od Urban Spaces

Thank you for your review Celia. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

Oceniono na 5 z 5

We have worked with Urban Spaces for…

We have worked with Urban Spaces for several years now and I would highly recommend.

Bianca and the wider PM team are super helpful and always available.

27 marca 2024
Opinia niezależna
Logo Urban Spaces

Odpowiedź od Urban Spaces

Thank you for taking the time to leave us a review Peter. We are so pleased to know that the team provided you with a high level of service!

Oceniono na 5 z 5

All around great experience

I have been with urban spaces since 2018. They found me great tenants for my apartment, and then helped me through the sale in what was a difficult time for London flats. They have been very responsive to emails and provided information when I needed it for tax etc.

6 marca 2024
Opinia niezależna
Logo Urban Spaces

Odpowiedź od Urban Spaces

Thank you for taking the time to leave us a review Matt. We are so pleased to know that the team provided you with a high level of service!

Oceniono na 5 z 5

We have used UrbanSpaces for several…

We have used UrbanSpaces for several years for and have found them very good. Problems are sorted easily and at good value, and we've had no void periods.
For us they provide a service that allows us to be "hands-off".

25 marca 2024
Opinia niezależna
Logo Urban Spaces

Odpowiedź od Urban Spaces

Thank you for the great feedback John. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Urban Spaces has been great!

Oceniono na 5 z 5

Urban Spaces have secured a tenant in…

Urban Spaces have secured a tenant in good time. Their communications have always been timely and helpful. I would definitely recommend them

22 marca 2024
Opinia niezależna
Logo Urban Spaces

Odpowiedź od Urban Spaces

Thank you for taking the time to leave us a review. We are so pleased to know that the team provided you with a high level of service!

Oceniono na 5 z 5

I recently moved into an Urban…

I recently moved into an Urban Spaces-managed flat after a long period abroad and the team and Megan in particular, have been responsive and efficient. A cut well above other agents. Hope this continues!

22 marca 2024
Opinia niezależna
Logo Urban Spaces

Odpowiedź od Urban Spaces

Thank you for your review JC. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

Oceniono na 5 z 5

Renting is a pleasure (:

Urban Spaces, and Megan in particular, have been extremely responsive on several occasions where I needed some assistance when moving into my new flat. I appreciate the quick replies (other agencies take ages to reply..), the friendliness, and the service they offer.
I definitely feel I can rely on Urban Spaces when needed! :)

17 marca 2024
Opinia niezależna
Logo Urban Spaces

Odpowiedź od Urban Spaces

Thank you for taking the time to leave us a review. We are so pleased to know that the team provided you with a high level of service!

Oceniono na 5 z 5

Great staff who were very efficient and…

Great staff who were very efficient and helpful!

1 stycznia 2024
Opinia niezależna
Logo Urban Spaces

Odpowiedź od Urban Spaces

Thank you for taking the time to leave us a review Jody. We are so pleased to know that the team provided you with a high level of service!

Oceniono na 5 z 5

Long term landlord and fan

Urban Spaces have managed my apartment for over ten years now and I have always found them to be wonderful! When issues have arisen the property management team has been professional, efficient and friendly. They have earned my trust and this 5 star review! :)

15 marca 2024
Opinia niezależna
Logo Urban Spaces

Odpowiedź od Urban Spaces

We are delighted that you enlisted Urban Spaces and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!

Oceniono na 5 z 5

The best of hands

As an international client I trust UrbanSpaces with some of my most precious assets. I need to be able to sleep at night knowing my portfolio is in the best of hands. I am always in the know as to what’s going on with my properties 3000 miles away. Rent payment is prompt and building maintenance costs are rigidly reviewed and justified before spend.

15 marca 2024
Opinia niezależna
Logo Urban Spaces

Odpowiedź od Urban Spaces

Thank you for your review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

Oceniono na 5 z 5

A super pleasant experience!

I have had a super pleasant experience with Urban Spaces, particularly with Georgia who was extremely friendly and efficient in finding my friend and I a new home. We were having a hard time and our move-out date was closing in but these guys made me feel assured and helped me reach the perfect compromise with my landlord-to-be, including a rental rate the was more affordable for us and new furniture for the flat. During my search I had some pretty terrible encounters with other agencies but this was a breeze. All-in-all, would definitely recommend. Thank you!

15 marca 2024
Opinia niezależna
Logo Urban Spaces

Odpowiedź od Urban Spaces

We are delighted that you enlisted Urban Spaces and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!

Oceniono na 5 z 5

Urban Spaces - is a very good estate agent…

Urban Spaces regularly provide all of our clients with a monthly summary for all the rental income and expenditure for their property porfolios. They also provide them and their tenants with a high level of professional and practical support so they immediately know who to call if they have any queries regarding their tenancy or need to discuss any issues relating to their home.

15 marca 2024
Opinia niezależna
Logo Urban Spaces

Odpowiedź od Urban Spaces

We are delighted that you enlisted Urban Spaces and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!

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