urbanelettings.co.uk Recenzje 

65
•
Wynik TrustScore: 3.5 na 5

3,3

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Behave like scammers basically. Your 'reservation' is only confirmed until this appalling operator decides; if they get the chance of a new booker who wants a longer stay (that includes your dates) th... Zobacz więcej

Oceniono na 1 z 5

Please students do not use this company. Appalling service. My daughter and 6 uni friends were given the keys to their house in Leeds at 4pm on 1st July. They were horrified by what they found. The... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We have not given Lee an easy ride! There almost hasn't been a day where we haven't needed maintenance, and despite our persistent pestering and the pests themselves (which we discovered this morning)... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I cannot recommend urbane lettings (Lee Ramsey) highly enough.No question goes unanswered and he’s responsive via email and knowledgeable. Urbane lettings put all the other estate agents to shame as... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy


Dane kontaktowe

3,3

Średnia

Wynik TrustScore: 3.5 na 5

65 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,3

Wszystkie recenzje

(65)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Would recommend

Who could complain,
After choosing Urbane?
There service is insane,
the best in the game,
That bloke is helpful too,
Lee Ramsey is his name.
His professionalism has really shon,
I promise you it’s not a con,
So all I’m saying is c’mon!
Sign before all properties are gone,
The only thing left to say is...
Get that f**kin cooker on!!!

17 grudnia 2020
Opinia niezależna
Logo urbanelettings.co.uk

Odpowiedź od urbanelettings.co.uk

Hi Matt,

Thank you for your review!

Oceniono na 5 z 5

Urbane Lettings have been great

Urbane Lettings have been great, they really have shone above the rest. Me and my house mates were looking to find somewhere to rent pretty quickly, and due to our busy work schedules we were initially sceptical about dealing with agents, however, Lee and James have been absolutely terrific with helping us find a place. Lee he’s enthusiastic, provides great advice and most importantly he listened to our requirements and didn’t just send us stuff for the sake of it, overall Urbane Lettings made the process of searching really enjoyable!

17 grudnia 2020
Opinia niezależna
Logo urbanelettings.co.uk

Odpowiedź od urbanelettings.co.uk

Hi Ella,

Thank you for your great review! Always glad to help where we can :)

Oceniono na 4 z 5

Great communication

Great letting company - really good with communication and fixing any maintenance issues quickly. Very friendly. Lee Ramsey is quick to respond and wears all appropriate PPE when attending the property - great customer service

17 grudnia 2020
Opinia niezależna
Logo urbanelettings.co.uk

Odpowiedź od urbanelettings.co.uk

Hi Ruth,

Thank you for your review :)

Oceniono na 4 z 5

Service Review

Lee from Urbane Lettings has always responded to any issues quickly and within 24hrs every time. He has been understanding and accommodating of covid concerns with visitors or maintenance.
Some specific maintenance issues in my flat took a while to sort unfortunately, but they did try to quickly deal with it, and fast responses to any queries in relation to it meant these issues were easier to deal with for me.

17 grudnia 2020
Opinia niezależna
Logo urbanelettings.co.uk

Odpowiedź od urbanelettings.co.uk

Hi Shabana,

Thank you for your review and glad we were able to get any issues resolved quickly for you.

Oceniono na 4 z 5

Good student letting agent

Had no real issues with Urbane which is rare for a student letting agent. Everything that has needed to be fixed has been done fairly promptly and communication with the company representatives has been swift.

17 grudnia 2020
Opinia niezależna
Logo urbanelettings.co.uk

Odpowiedź od urbanelettings.co.uk

Hi Elliot,

Thank you for your review!

Oceniono na 5 z 5

Would definitely recommend!

Very helpful with any property problems and is always checking up to make sure everyone is okay (which is really nice during these times). Would definitely recommend.

17 grudnia 2020
Opinia niezależna
Logo urbanelettings.co.uk

Odpowiedź od urbanelettings.co.uk

Hi Olly,

Thank you for the review :)

Oceniono na 5 z 5

Great customer care

Great customer care. Highly responsive to any issues regarding the property. Friendly office environment when collecting keys. Would recommend. Having a dishwasher is a bonus too.

17 grudnia 2020
Opinia niezależna
Logo urbanelettings.co.uk

Odpowiedź od urbanelettings.co.uk

Hi Robbie,

Thanks for the great review, always happy to help where possible :)

Oceniono na 5 z 5

Great team

Always answer quick and fix any problems immediately. Go the extra mile

17 grudnia 2020
Opinia niezależna
Logo urbanelettings.co.uk

Odpowiedź od urbanelettings.co.uk

Hi Toni,

Thank you for your 5* review!

Oceniono na 5 z 5

Very helpful and quick replies

Very helpful and quick replies. Answered every question we had and helped us with every request we had. They were informative and explained all our different options.

4 grudnia 2020
Opinia niezależna
Logo urbanelettings.co.uk

Odpowiedź od urbanelettings.co.uk

Hi Jade,

Thank you for your review, glad we could help :)

Oceniono na 5 z 5

Great service

Great service, fast and friendly!!

28 września 2020
Opinia niezależna
Logo urbanelettings.co.uk

Odpowiedź od urbanelettings.co.uk

Hi Imogen,

Thank you for your positive review :)

Oceniono na 5 z 5

Great Service

I have recently had to move into one of urbane's professional lettings, the move was straight forward and any queries i had were cleared up straight away.
I would highly recommend to anyone

24 września 2020
Opinia niezależna
Logo urbanelettings.co.uk

Odpowiedź od urbanelettings.co.uk

HI Dave,

Thank you for your review!

Oceniono na 1 z 5

Constant issues would not recommend

Issues with tenancy from start to finish - would not recommend

22 sierpnia 2020
Opinia niezależna
Logo urbanelettings.co.uk

Odpowiedź od urbanelettings.co.uk

Dear...

We are sorry to hear that you had issues with your tenancy from start to finish. We have tried to ask for more information via the "find reviewer" tool that Trustpilot provide but have had no reply.

We are more than happy to discuss everything in more detail to help both parties move forward in the right direction however we would need some more information to enable us to look into things.

Please are you able to send any details over to info@urbanelettings.co.uk and we will gladly look into this for you.

Thank you.

Oceniono na 5 z 5

Professional and considerate

Lee was very professional and maintained social distancing rules throughout the visit. All matters were addressed in a considerate manner and any issues that could not be fixed on the day were reported as the survey was being done. Overall excellent service.

22 lipca 2020
Opinia niezależna
Logo urbanelettings.co.uk

Odpowiedź od urbanelettings.co.uk

Hi Isobel,

Thank you for your 5* review! We are happy that your experience was positive, all issues were taken into consideration and reported and that social distancing measures were adhered to whilst on the visit.

Oceniono na 5 z 5

great service

Really friendly, efficient and understanding.

21 lipca 2020
Opinia niezależna
Logo urbanelettings.co.uk

Odpowiedź od urbanelettings.co.uk

Hi Bee,

Thank you for your great review!

Oceniono na 5 z 5

Really helpful and friendly

We've had a really good experience with Urbane. We've had a bit of confusion around our utilities, and this has been dealt with really well by Lee. This is really important to us as people new to renting. The agency has been really responsive, friendly, and willing to help. Would recommend!

17 lipca 2020
Opinia niezależna
Logo urbanelettings.co.uk

Odpowiedź od urbanelettings.co.uk

Hi Natasha,

Thank you for your excellent review and recommendation!

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