I got very quick help to get a product I required, I emailed and they got back to me immediately and sent the product out to me the next day. I still have to plant the mushrooms into a log and wait no... Zobacz więcej
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Zobacz, co mówią recenzenci
I bought a kit from my local garden centre which required me to order my live spawn via a qr code. The final page was nor clear so I emailed to query. What a fantastic, quick and reassuring respo... Zobacz więcej
I have tried to redeem the vouchers for two kits only to be told the vouchers are out of date but as a goodwill gesture they have extended the date to the end of july but you will need to fill out a f... Zobacz więcej
I tried multiple kits over the years and they were great. Clear instructions and tasty mushrooms at the end ☺️ I wouldn't recommend growing mushrooms during winter as it's difficult to keep temperatur... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
For anyone, growing anywhere. Urban Farm-It are an organisation whose aim is to encourage and inspire a positive shift in our culture around sustainable food production and consumption. We wish to introduce people to the wonderful and alternative world of urban farming through accessible education, top quality resources and gateway urban farming products.
Dane kontaktowe
Lower Goldstone Farm, Lower Goldstone, CT2 3DT , Ash, Kent, Zjednoczone Królestwo
- 01227 532664
- hello@urban-farm-it.com
- urban-farm-it.com
3,6
Średnia
391 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 76% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The first box was a birthday present…
The first box was a birthday present and we had one amazing crop and then nothing. I e- mailed for help and advice. Alice replied with helpful hints and offered to replace so I could have another try. I would recommend them very highly
7 lipca 2023
Opinia niezależna
Faultless
From start to finish professional, helpful-and great follow up. Purchased grey/blue oyster as a gift for my son in law who is a foodie and there have been no complaints so far. As there was a time issue they made sure they were delivered promptly.
6 lipca 2023
Opinia niezależna
First class product & follow up service
Excellent customer service & excellent product .
Had a very swift response from a request made - we had misplaced the voucher for the spores .
Very helpful, polite & placed a replacement order for us straight away .
First class service - thank you Alice .
15 lipca 2023
Opinia niezależna
The products are good
The products are good, reasonably priced and the staff are very helpful.
12 lipca 2023
Opinia niezależna
Excellent service goods arrived…
Excellent service goods arrived promptly and in good condition
4 lipca 2023
Opinia niezależna
Very happy with my purchase
Very happy with my purchase. Delivery was fast and clear instructions were included.
26 czerwca 2023
Opinia niezależna
Great customer service and product
6 lipca 2023
Opinia niezależna
Amazing company
I purchased one of the mushroom growing kits from a local garden centre. The spores were delivered promptly, the instructions are easy to follow (along side the helpful YouTube channel). I have had my first flush of mushrooms and they tasted amazing. Will definitely buy again.
9 lipca 2023
Opinia niezależna
Received mushroom kit as a gift
Received mushroom kit as a gift, had a problem and Alice, who is amazing and very kind, sorted it all out for me, without fuss or bother.
What a wonderful company, nothing is too much trouble for them.
So refreshing to experience in this day and age.
I can highly recommend Urban Farm-it, will use again.
6 lipca 2023
Opinia niezależna
cool idea
edit: since writing the review Urban Farm-It jumped straight on the case to help me with my lack of mushrooms c:
i've left my box for two weeks to develop mycelium and nothing has developed sadly despite my best efforts in following the instructions
the three stars is mainly because i've been trying to make an account or recover a potentially old account on the website and just keep seeing "error occured" with no explanation to what the error was, i'm trying to access the extra support 🥲
5 lipca 2023
Opinia niezależna
Odpowiedź od Urban Farm-It
Hi Bethan,
Thanks for taking the time to leave a review, we are sorry to hear that your kit is not developing as expected! I have just checked our system and I cannot see an account registered under your name/email address.
As always, we are contactable through email or telephone should you have any issues- we are here to help!
I have sent you an email so we can resolve your kit issue and get you signed up with us!
Kind regards,
Alice
Liked the service and advice
Liked the service I received in choosing the right mushrooms for my wife. The instructions seemed easy but unfortunately we have not been able to grow any mushrooms.
To be fair to the company we thought we would give it some time to see if mushrooms would appear. I have not asked what we are doing wrong, that is our fault not theirs.
16 marca 2023
Opinia niezależna
Odpowiedź od Urban Farm-It
Hi Paul,
Thank you for your review. We are sorry to hear that your kit was unsuccessful! Please feel free to get in touch with us on hello@urban-farm-it.com so we can figure out what may have happened and get you growing some mushrooms at last.
Kind regards,
Alice
Great service
Great service. The first batch of spawn I had didn't work and Alice in customer service gave some great tips to try and resolve that and when it failed was very helpful in getting a second kit sent out. Looking forward to the first crop!!
1 lipca 2023
Opinia niezależna
Fab service and fab product!!
13 czerwca 2023
Opinia niezależna
Excellent after sales service
Excellent after sales service, I managed to lose my spawn voucher and as the kit was a present did not have the order/shipment confirmation details, but Alice at Urban Farm it has kindly arranged a spawn delivery FOC and also forwarded their latest use details. looking forward to the first crop !
27 czerwca 2023
Opinia niezależna
I was given a box at Christmas
I was given a box at Christmas, but couldn't find the voucher to claim the mycelium. I contacted the customer service and had an instant resolution. Very nice person at the other end, she got the package in the post and was delivered the next day.
17 czerwca 2023
Opinia niezależna
Given as a gift and spawn arrived very…
Given as a gift and spawn arrived very quickly. Incubating at the moment but very excited to be growing my own Pink Oysters!
27 czerwca 2023
Opinia niezależna
Fantastic
Fantastic service, experienced an issue (of my making) and urban farm helped me. Found them to be responsive, helpful and friendly.
Looking forward to growing some mushrooms!
Would absolutely recommend.
10 czerwca 2023
Opinia niezależna
Great customer service
Amazing response when I asked about my mushroom kit as it wasn't doing what it should be. It may have been user error but they sent me a new kit to try again. Amazing customer service and speedy response will definitely buy from them again I can highly recommend 👍
23 czerwca 2023
Opinia niezależna
Excellent service
Quick delivery, I wasn’t in and the spawn became active before it could be redelivered. Urban Farm-it very graciously replaced it even though it wasn’t their fault. Very grateful as we have an order coming up soon. Excellent quality as well, very vigorous spawn - 5 stars well deserved! 👍
20 czerwca 2023
Opinia niezależna
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