I got very quick help to get a product I required, I emailed and they got back to me immediately and sent the product out to me the next day. I still have to plant the mushrooms into a log and wait no... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I bought a kit from my local garden centre which required me to order my live spawn via a qr code. The final page was nor clear so I emailed to query. What a fantastic, quick and reassuring respo... Zobacz więcej
I have tried to redeem the vouchers for two kits only to be told the vouchers are out of date but as a goodwill gesture they have extended the date to the end of july but you will need to fill out a f... Zobacz więcej
I tried multiple kits over the years and they were great. Clear instructions and tasty mushrooms at the end ☺️ I wouldn't recommend growing mushrooms during winter as it's difficult to keep temperatur... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
For anyone, growing anywhere. Urban Farm-It are an organisation whose aim is to encourage and inspire a positive shift in our culture around sustainable food production and consumption. We wish to introduce people to the wonderful and alternative world of urban farming through accessible education, top quality resources and gateway urban farming products.
Dane kontaktowe
Lower Goldstone Farm, Lower Goldstone, CT2 3DT , Ash, Kent, Zjednoczone Królestwo
- 01227 532664
- hello@urban-farm-it.com
- urban-farm-it.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 76% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Lovely support and delicious mushrooms
Lovely support from Alice when my first attempt failed. Big success with my second, using the revised, clearer instructions. Had 2 crops of delicious blue oyster mushrooms, and much joy watching the magic of their growth.

Odpowiedź od Urban Farm-It
Waste of money
Bought 3 ‘ready to fruit’ kits, took weeks to arrive and none of them have fruited, only grew mould. Contacted customer service multiple times, no reply. Waste of nearly £100 would not recommend.

Odpowiedź od Urban Farm-It
Easy to follow the manual and grew…
Easy to follow the manual and grew mushrooms as advertised! They tasted delicious! Would recommend
Disappointed before it even begun
Attempted to buy 2 mushroom growing kits from their website. It stated 10% off if you buy two kits but at the check out the offer didn't show and there was no promo code given to apply. Received no reply to my customer service inquiry. It just put me off buying from them, especially after reading some of the other reviews. Online shopping experience should be straightforward.

Odpowiedź od Urban Farm-It
Outstanding customer care & excellent kits
My son received a mushroom grow kit for Christmas, we went to use the kit and realised that the spawn voucher was missing. After emailing the customer care I received an email back extremely quickly, Alice’s customer care was exemplary and we received spawn the very next day. They were so very efficient and friendly.
The kit itself contained everything a first time grower would need and the instructions were easy to follow.
I would highly recommend this company and will use it over other well known companies I have used previously.
Excellent.

Odpowiedź od Urban Farm-It
Wonderful Mushroom growing experience
The equipment and instructions provided in their White Elm Oyster Mushroom grow-bag kit was easy to use and understand. The results of the kit was as described and any other accompanying advice was clear and to the point. Now awaiting my fourth harvest of mushrooms and will not hesitate make further purchases from them.

Odpowiedź od Urban Farm-It
I absolutely love Urban Farm It
I absolutely love Urban Farm It. There products are so easy to use and provide great results. The mushrooms I grew are the tastiest I have ever had. Looking forward to my next flush 🍄 Great company, I would highly recommend them 👌🏻

Odpowiedź od Urban Farm-It
Very disappointed with two kits gifted…
Very disappointed with two kits gifted to me, both of which only produced one flush each. Tried to follow the instructions to the letter for the first kit until the first flush and then was extra careful with the next one keeping it at the correct temperature appropriate for each stage. As mushrooms are obviously a living organism there are probably a number of extra factors affecting their growth.

Odpowiedź od Urban Farm-It
Great kit
Great kit, spawn delivered quickly after ordering and nice simple instructions. Great for beginners

Odpowiedź od Urban Farm-It
Great product
Great product, service and support throughout.
Not Mushroom or need to improve!!

Odpowiedź od Urban Farm-It
Really amazing customer service
Really amazing customer service. Patient and informative. Alice especially has been great- talking me through everything. Thanks guys!

Odpowiedź od Urban Farm-It
I was very excited about getting our…
I was very excited about getting our oyster mushroom kit under way. When the prescribed period of time arrived, there were no mushrooms to be seen. I emailed and then phoned Alice, an extremely pleasant and knowledgeable employee who talked me through the process again and suggested a few tweaks.I have great pleasure in reporting that we have had some utterly delicious mushrooms and they are still coming!
Alice is delightful and has asked for an update on the progress of our mushrooms.
The firm is first rate and really cares about it’s products and also its customers. I would highly recommend them.

Odpowiedź od Urban Farm-It
An amazing product
An amazing product! The spores arrived quickly and in great condition. I played pretty fast and loose with the instructions, leaving the substrate to sit for more than the recommended 8 hours before inoculating, but I still managed to grow some great mushrooms! Already planning my next order.
Amazing Customer Support!
I got a mushroom kit for my birthday in December, but it hadn't fruited yet and had gotten mouldy. I knew this was likely something I had done incorrect, so I emailed the customer support team just to get some advise so I don't make the same mistake next time I get a kit. I had a prompt response from Alice who was extremely helpful and explained why I had the issue and made it a lot clearer to me. Already went beyond what most other companies would have done. But on top of that, she also offered to send out a replacement kit so I can give it another go! So excited to get my new kit and try it out again, and hopefully everything will go well now I learnt where I went wrong! Thankyou Alice and everyone at the Urban Farm-It Team!

Odpowiedź od Urban Farm-It
What amazing customer service
What amazing customer service. The growing instructions are very explicit and straightforward but they did not produce any mushrooms. It is a very intense process. However without question they sent a replacement kit. Here we go again. It is such a pleasure to deal with them. I highly recommend Urban Farm-IT and their friendly efficient team.

Odpowiedź od Urban Farm-It
Fantastic customer service
Super products and fantastic customer service. Highly recommend.

Odpowiedź od Urban Farm-It
A must for any mushroom lover!
I've had the oyster mushrooms growing kit since Christmas and am on my second fruiting already! It's been amazing watching them grow in my home office and it's one of the highlights of my day when I come in ever morning and see how much bigger they are! We used our first fruiting to go with some steaks for valentines day, fried up with some homegrown garlic and they were great!
We've already started looking at which mushrooms to grow next and looking at getting a bed at our allotment for them!
Brilliant little kits, great instructions and great support if you need it.

Odpowiedź od Urban Farm-It
Great little company
Great little company, excellent customer service and communication. Highly recommend

Odpowiedź od Urban Farm-It
Customer service was excellent
Customer service was excellent. They help me with my kit and ordered me a new one when it did not work. Do recommend to new growers
Had a problem with my pasteurisation…
Had a problem with my pasteurisation process that lead to mould developing unfortunately (my own fault as the conditions werent perfected)
They kindly replaced my kit without any issues to give me another shot at doing it, not sure there are many places left that go above and beyond for customers like this anymore. highly recommended
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