Upad - The UK's largest online letting agent 

This company have gone bankrupt, for the second time . . . I am trying to get my tenants deposit back and spent most of today trying to phone, email them and set up a call back via their website. There is nothing on their website or anywhere else to tell you. I spoke to someone there yesterday who did not tell me this was the case but just told me their systems were down and promised to call back. The TDS, the government deposit scheme has just confirmed to me that Upad have gone into liquidation.

Joana was very professional and efficient. She solved my problem excellently. Thank you.

The number on the Upad website to contact was not working and once I googled another number I was put through to Joana who was extremely helpful on the phone, very friendly and polite. She made the whole interaction very easy.

Easy to use. Just works.

Great results with 18 enquiries in 2 days. Had to pause the advert in order to sort through initial prospects. Advert can be paused and restarted for free within 7 days which is a great help

Not being a digital native we find their site easy to navigate with patient personnel on hand to help when necessary. Thoroughly recommend - we have been using them for the last 10yrs

Upad is still the best place for me to advertise my flat. It advertises immediately on all the rental platforms. the one issue sometimes is getting in touch on the phone...I have booked in a callback and not received it but usually it is quite quick and easy to get through to someone. My only other quibble would be that it would be better to offer the 'Tenant referencing' package immediately rather that the 'Contract ' package as I thought I had paid for the former and it led to a delay for me...my own fault I admit and I hadn't checked up online but I do think it would make more sense to do it this way around. Otherwise very happy.

Really easy to use. Got lots of viewings on a property and had a good range of tenants.

Straightforward letting service which allows you to advertise your property on Rightmove and more. Have used them before and would recommend
The enquiries come both in e mail and text firm so it’s easy to see where you are up to with possible tenants.
I haven’t used any of their other services (credit check etc) as I prefer to do this myself.

Plenty of of enquiries and very easy to place an advert. I have used this service twice now and I would definitely recommend.

For a relatively small sum I had about 10 enquiries. One tenant is now going through referencing. Saving on Letting Agent fees? £1400.

Upad is reliable and works just as well as a standard agent because everyone goes online and uses the big property sites where Upad places the ad. Never had a problem finding a tenant.

Has an easy-to-use website that gives marketing access for small private landlords to Rightmove for a reasonable fee.

I have worked with Upad for the last 5-6 years as a landlord letting out my small flat in London. After a change of ownership last year where it looked like the business would close, I was relieved the business was bought and resumed operation, so decided to let my flat through them under the new management. Unfortunately the service has not been what it used to be. Every time I have called to speak to an account manager, I have been put on hold minimum 10 mins before an answer (on some occasions i just gave up). Once i got through, it was a different person each time who didn't seem to know what was going on, and a couple of times I was promised call backs that never happened. The online dashboard that shows status of tenant referencing is not being updated in real time, so I have been chasing tenants for their references which were provided already days ago, making me look bad as a landlord. Although not terrible, I feel they need a wake up call to bring back the personal level of service that made them different to the other online lettings agencies before.. otherwise, once you add up all the costs: inventory, referencing, advertising, contract creation, gas safety checks, for a small flat it doesn't work out much cheaper than with a traditional Estate agent who would manage alot more for you.

Cheap, reliable and easy way to advertise our rental property. It was live on Rightmove within minutes of paying. We have had so many enquires that we had to pause the advert. I will recommend Upad to as many landlords i meet.

Fabulous service for independent landlords

Good Work All Round!
The speed of response to emailed questions is impressive, and having someone on the end of a phone line who answers calls and understands the business is also a very good thing. A really good service all round, I think the best thing as a landlord for me is having a menu of services you can choose to use or not. Access to all the top property websites is a very good thing, of course, but being able to book professional photography and referencing or whatever level of service you want is just great.
Well done! Good work all round!

Very quick and easy to use. The web based platform is very good.

It’s easy to use but I find that if you don’t agree a letting quickly you soon fall down the search. Also could do with being able to upload video of property.